[Resolved]  Kotak Life Ins. Co. — Cheating with Cust.

Address:

Ahmedabad, Gujarat

My name is Amarkumar Mehta, and my wife is Smt. Ruchi Amarkumar Mehta.

We took a policy of Kotak Life Ins. Co. on my wife’s name in Aug. 2008 (Policy No. 1224976) from R R Finance, Ahmedabad.

Till Aug. 2009 I was paying premium through ECS from my HDFC Bank A/c..

And on 6th July 2010 at 11:30am, we have given ECS STOP request to Kotak Life Ins. Co. at their Shivranjni Cross Road Office, A’Bad., and for your Ref. I have attached acknowledgement of that request with received stamp and sign and also statements of my HDFC A/c.. And in that acknowledgement they have written that “letter will be handed over to Jigar Suthar – SM” (who is handling R R Finance relationship).

When we have submitted this request I have asked that person who has accepted my request that before how many days we have to submit this kind of request to Stop ECS, then he replied that before 15-20 days you have to submit this request to stop your ECS.

After that date I got 3 to 4 times calls from Kotak Life Ins. Ahmedabad office that why you want to stop this ECS, pls continue this policy and we’ll give you good services etc. etc., but as we have decided to STOP that ECS, I asked him to process as early as possible and STOP my ECS paument.

Then I forgot everything, and have started my routine work as usual.

But on 14th Aug. 2010, my ECS has been debited by Rs. 3529/- for my wife’s same policy for which she had gives ECS-STOP request on 6th July 2010.


Then I have asked them so many times to give my Premium back with Interest and Compensation, but they had not given proper reply for that and on 13th Sep. 2010 (After one month) without asking me or confirmed with me they have credited my ONLY PREMIUM back to my same A/c. During this time I hade word with Mr. Sanjay Tindwani at their Ahmedabad office and he accepted that this mistake has been done by Kotak Life Ins. Co. and not from our side.


Due to this cheating with me I have to borrow money from somebody on 16th Aug. 2010 and have to pay my payments and installments. And also during this period they have given me lots of mental harassment, stress and tension, and because of this cheating I have to borrow money and that also spoiled my image in the society. I couldn’t sleep in night and that also affected on my performance in my job.


Now I request you, as per IRDA rule call them in court and ask them for compensation.


If needed I can provide all proof, and whatever Docs. you want for this case.


My only question to Kotak Life Ins. Co. is if by mistake I missed this premium and I expired then will this company pay my claim to my family? If their Ans. Is no then I want compensation at any cost. I want to teach them a lesson, so whenever they punish customer by charging more /extra/loading premium, they will defiantly think about my this case and will behave nicely to customer.


To teach them this lesson I need your help and support.


Thanking you,

Amar Mehta
Ahmedabad, Gujarat
M:[protected]