[Resolved] Kotak Life Insurance — Refund not received | |
I have surrendered my Kotak life insurance policy no : 00105064 on 11th Nov 2009. After this I have received an SMS from Kotak on 12th Nov 2009 saying “Dear Customer, request for Full surrender of policy no 00105064 was processed on 12 Nov 09. Surrender amt Rs. 109281.51 will be paid within next 10 days. KLIFE” Today is 24th Nov and I have still not received any amount in my bank. I had asked for direct credit and I had furnished all details along with a cancelled cheque from my ICICI bank account. I have checked with my bank and they have not received any such transfer. I have already given a verbal complaint of the same on Kotak's customer service help desk at [protected] and my Kotak Request number is 01917190. I was told that it will take 3-4 days to get all these details. This is not acceptable. How can they send an SMS that surrender amount will be paid in 10 days and then nto pay the amount even after 13 days I would like to sue the bank for mental harrasment and take them to court. Rishi Bhojnagarwala Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
You are saying lie, you had got the amount on 24th November which means with in 10 working days.You submitted the request on 12/November/2009.
Reply
Kotak Life Insurance — REFUND NOT RECEIVED SINCE LONG
DEAR SIR,I HAD GIVEN BACK ONE POLICY IN FREELOOK CANCELLATION. SENTED THROUGH SPEEDPOST TO KOTAK LIFE'S HEAD OFFICE. AFTER MAKING OF MANY REMINDERS, I YET NOT GOT MY REFUND FROM THEIR SIDE.
SO, KINDLY DO THE NEEDFUL IN THE SAME. I HERE WITH ATTACHING MY ALL COMMUNICATIONS COPY FOR YOUR REFRENCE.
THANKS & REGARDS,
MR. VIRAJ KAMDAR
RAJKOT
CELL NO. +[protected]
Dear Mr. Kamdar,
We would like to confirm that we are checking on the details of the delivery of the policy document to our office.
Our Customer care executive will coordinate with you for further resolution.
For further queries please feel free to write to on : [protected]@kotak.com us or contact our Client Service Desk on[protected]Toll Free)|
Regards, Kotak Support Team
We would like to confirm that we are checking on the details of the delivery of the policy document to our office.
Our Customer care executive will coordinate with you for further resolution.
For further queries please feel free to write to on : [protected]@kotak.com us or contact our Client Service Desk on[protected]Toll Free)|
Regards, Kotak Support Team