[Resolved] Kotak Mahindra Bank — amount | |||
Respected sir This is Sandesh Kumar I have Kotak Mahindra bank credit card and credit card number [protected] I had used 15000/-on 14/10/2012 from my card the amount is debited and for merchant it has not been credited I called up customer care they told it has been debited from your credit card there telling to wait for 15days . I asked them are paying any interest for 15days there said no if we make one day late there charge so interest. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
i have received the statement for 15000/-debit
Reply
i have received the card statement there have sent me the amount 15000/- which i have not used only is there any lawyer who can help and file a case against the bank
Dear Mr. Kumar,
Please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
Trust our bank official has already spoken with you and are investigating the matter for providing further assistance.
Assuring you of our best services at all times.
Thanks and Regards,
Kotak Support Team.
Please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
Trust our bank official has already spoken with you and are investigating the matter for providing further assistance.
Assuring you of our best services at all times.
Thanks and Regards,
Kotak Support Team.
this was the mail from bank
Dear Mr. Sandesh Kumar,
Greetings from Kotak Credit Cards
This is further in reference to your blog posted in social media website and our subsequent conversation regarding the concerns raised pertaining to the disputed transaction.
With regards to our subsequent transaction we wish to clarify that the transaction of Rs. 15, 000/- dated October 14, 2012 is successful. However as claimed by you that the merchant has not received the proceeds of the transaction we request you to kindly fill the enclosed Customer Dispute form and submit the signed copy with the proof of payment done by you by your other bank credit card.
Further we also request you to take the issue directly with the merchant for the resolution of the complaint.
We trust the above clarifies the matter.
Assuring you the best of our services at all times.
Yours Sincerely
Sharath Shetty
Office of the Nodal Officer, Consumer Bank.
DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.
Dear Mr. Sandesh Kumar,
Greetings from Kotak Credit Cards
This is further in reference to your blog posted in social media website and our subsequent conversation regarding the concerns raised pertaining to the disputed transaction.
With regards to our subsequent transaction we wish to clarify that the transaction of Rs. 15, 000/- dated October 14, 2012 is successful. However as claimed by you that the merchant has not received the proceeds of the transaction we request you to kindly fill the enclosed Customer Dispute form and submit the signed copy with the proof of payment done by you by your other bank credit card.
Further we also request you to take the issue directly with the merchant for the resolution of the complaint.
We trust the above clarifies the matter.
Assuring you the best of our services at all times.
Yours Sincerely
Sharath Shetty
Office of the Nodal Officer, Consumer Bank.
DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.
15 days over i have not yet received the money back
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