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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
We have received your cheque payment of Rs 38300.00 post the due date. Hence we would be unable to reverse the charges levied to your Kotak Credit Card account. The same has been communicated to you vide our email reply dated Nov 9, 2010.
We have reversed the over limit fee as a one time service gesture. Request you to please initiate payment of Rs 11205.58 before the due date to avoid any further accrual of charges.
Regards,
Kotak Cards Team