Kotak Mahindra Bank — Improper charges & no support

Address:

Vadodara, Gujarat

I am distressed, It has been more than 6 mths i have been facing this awful situation.

I have swiped my Kotak Credit Card for 200 Rs. in December, for which i was to make payment in Jan, but in January date for payment was not mentioned, it was written as Immediate. I made payment, after that they have been sending me bill with added late fee and all other charges, i requested them to waive it off, but they have not.

I would call Customer care almost every week, but it can not be resolved. In month of April, they told me your case has gone to Collection department and you talk to them. I called him, he said i will have to pay atleast 300 Rs to resolve it. I said ok then resolve it, after that he never called back and when i called him he said will speak to you later.
In month of May i received mail, that money will be compensated from my Kotak Mahindra Bank, but no information received how much amount has been withdrawn. This month again i have received bill of 4,500 Rs.

Can we pls bring this to an end.

This has become a mental harassment, for 200 Rs we have to pay 4,500 Rs? Though i have tried all the possible ways ( i have email sent to branch manager & different authorities) but iin vain.

Pls help me out.

Rgds,
Vibha Singh