[Resolved] Kotak Mahindra Bank — Very much disappointed with Kotak Bank Service | |||
Very much disappointed with Kotak Bank service, to active a beneficiary we have to call more than 10 times to the customer serivce. Earlier they had a smooth system but now the system they have for beneficiary activation is very bad. We are in to travel and tour business it is very difficult to wait more time for getting the benificiary activation. Several times we tried using phone banking system to activate beneficiary but after all the efforts phone got disconnected. No proper system and nobody there to help, always they tell system have some problem Hope they will have a smooth system for the customers very soon. otherwise we are planning to close this account. they have lots of other hidden charges, several times we have contacted the Branch for help but no response.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Me too very much disappointed with the services on same field. I had to activate a beneficiary and due to some reason mine preferred contact number was no more available/existing at that time. So, I contacted Customer Care and they said there is no other option to change my Phone Number but to visit the Kotak Bank and get it done.
Regrads,
Dissatisfied Cutomer.
Regrads,
Dissatisfied Cutomer.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
At the outset please accept our apologies for aberration in our service standards.
We have made note of your concerns and passed it to the concerned department. Should you have any other queries, you can write to us directly at solutions.[protected]@kotak.com / grievance.[protected]@kotak.com.
Assuring you of our best services at all times.
Regards, Kotak Support Team