Kotak Mahindra Bank Complaints & Reviews

I have bought Kotak Smart Advantage plan from Kotak Life insurance. At that time kotak executive told that u have to pay for just 3 yrs and after completion of 3 yrs u can withdraw or surrender your policy. You will all your money back with any interest during 3 yrs period. But when I going for surrender after 3 yrs, their executive told me that you will not get first premium as this will be get only if we complete 20yrs of policy term. I have paid Rs.45000 for 3yrs and I got only Rs. 28000 when I surrendered. This is really misleading for customer's money. IRDA should look into this matter and act on this type issues. Make some strict actions against this type of organisations who are misleading with people. I will never recommend anyone for any of the product of Kotak. IRDA should do something and give us our money back atleast our money from this organisation. We don't wan't any interest.

FRAUD[protected]--------KOTAK SMART ADVANTAGE PLAN[protected]------FRAUD

UIN Number: UIN-107L043V01
Policy Number: 01499898
Premium: 50,000 (Yearly)

Some agent duped me into buying this policy(KOTAK SMART ADVANTAGE PLAN) of KOTAK in 2009.

I was told locking period of 3 years after that if i wish i can continue else withdraw my money easily without any charges. Also was told many benefits also that will get loyalty bonus every five years and blah blah.

But when i payed my subsequent premiums. I saw my 1st premium is not in my fund value. This was never told to me that first premium is not invested.

When i called up the customer care and asked about quitting the policy they said , first premium wont be payed back also further forfeit charges will be deducted from current fund value. This is shocking even after 3 years which was supposed to be locking period nothing changed and i am duped.

They say you have to pay premium for 20 years without fail then only your first 50,000 will be payed along with else.

As per 25-Nov-2012 My policy status

Amount Payed By me: 2 Lakhs( 50K X 4)
Fund Value: 161919.59400

I guess i would never match to original amount. I cant forfeit that will take half of my money.

So this comes out to be total trick fraud to keep a person paying. He can never quit from this loop hole.
I have seen Many people being part of this fraud by KOTAK. Many have forfeit their policy and KOTAK snatched their almost 50% of the money.

MY HUMBLE REQUEST TO EVERYONE ...PLEASE DO NOT GO FOR ANY POLICY OF KOTAK.....THIS KOTAK IS MOST FRADULENT OF ALL..I haven't seen any such case with any other bank.

I have written my complaint to them 2-3 times on their website. Never ever got a single reply. Even after few days my request/complaint automatically gets deleted.

All i want is either Kotak should contribute my first installement in my fund value and add the interest equivalent to what i should get in 4 years at NAV price of the fund i will continue with my policy for sure on these terms........ Or ELSE allow me to forfeit the policy and give my 2 lakhs back . I don't want any interest just please return my original amount atleast .

Dear Team,

I have made the following 3 payments THROUGH KOTAK NET BANKING under the following details on 16th November 2012.
Have recieved the confirmation for balance deduction as well but have not yet recieved the amount balance and confirmation from all these service providers. They all say they have not recieved any such amount from kotak.

Pls look into this matter and provide the best support.

Name: Ahmar Farooqui
CRN: 35155320



Biller Name Tata Docomo CDMA Delhi NCR Photon
Bill Amt (Rs) 955.00
Txn Date 16-Nov-2012
Txn Ref No [protected]
Tata Docomo CDMA [protected]
Delhi NCR Photon [protected]

Biller Name MOBILTOPUP RELG
Bill Amt (Rs) 150.00
Txn Date 16-Nov-2012
Txn Ref No [protected]
RELIANCE GSM [protected]

Biller Name MOBILTOPUP AIRTFTT
Bill Amt (Rs) 100.00
Txn Date 16-Nov-2012
Txn Ref No [protected]
AIRTEL GSM [protected]

This is to warn you about the kind of people working for Kotak Mahindra Life Insurance, Secunderabad Branch. I know a guy named Satish Bejenki alias Satish Bonagiri etc, who is not even a graduate but works as a Manager Sales at Kotak Life Insurance. This is the sorry state of affairs of Kotak’s hiring policy. They don't even bother to check the background of the candidates who apply for jobs with them. Now, guys like these who don't even understand the nuances of insurance policies are going to advice people on their life's savings. It is time that IRDA should take steps to tighten to regulate institutions such as Kotak, so people are saved from such ill trained and unqualified guys advising them on their life savings.
To give you more info on this guy; you would be astonished to know that he is an impersonator; his real name is Satish Bonagiri not Satish Bejenki. He also happens to be a defaulter of ICICI Bank Personal Loan, which he managed to get using falsified pay-slips in the past. He is not even a graduate in the first place and lands up as Manager Sales at Kotak Mahindra Life Insurance, Secunderabad Branch.
So, people of Hyderabad and Secunderabad be careful while thinking of Kotak Mahindra Life Insurance Policies, because these kind of people may land up at your place giving you wrong advice. It's better not to look at Kotak Mahindra because they seem to be not so worried about what kind of people work for them. This speaks volumes about the kind of company Kotak Mahindra’s is and their work culture and ethics.
Just wanted to share what I know so that you people could be cautious while buying life insurance policies from Kotak Mahindra. It's better to be cautious than to be sorry later. AVOID KOTAK MAHINDRA LIFE INSURANCE.

Hi Kotak Bank Customer Service

I am holding a corporate salary account with kotak bank . Initially the bank promised a whole lot of endorsements like better interests, free transactions , etc. I believe the motto has now changed and I believe now kotak bank doesn't understand the service that should be given to a corporate account holder , that they promise while opening the account.

I noticed that there was a charge deducted from account for an neft , I called the customer care and to my disappointment the customer service officer told that there are charges applicable for neft ,cash withdrawal, annual card charges etc that has been incorporated since october 1 ,2012 , without notifying the corporate customers in any mode(neither call nor email).

I called the customer service which went in vain .I have been facing issues since opening the account .

I need more clarifications on the same and need proper assistance from kotak side ,else I have to close this account with immediate effect .

Thank you
sanjib dey

I went through the url i.e. www.Kotak.Com , and found the following :

free electronic fund transfer

transfer funds to third party accounts in other banks, without drawing a demand draft or a cheque, by using our electronic fund transfer facility. With this facility you can save on demand draft making/Couriering charges and also transfer funds faster!

Hi,

In March an executive of Kotak Mahindra Life Insurance met me regarding a policy, The Policy name was Kotak Capital Multiplier plan.
The policy presented to me is attached with this complaint. After receiving the policy paper, I found it totally different to the policy shown by the executive. I have complained many times in Kotak and also visited their branches, but every time I visited they told me that they have...

Dear Sir/Madam


My name is Kapildev.k and I WAS USING KOTAK CREDIT CARDS, I lost my job in dec 2011 and am in deep financial crisis . In this regards i approached your settlement department and explained my situation and asked them to settle my account for 40000 but they refused and said to pay around 50,000 then i said i need some time and my due date approached . They asked me to pay 6500 which will be deducted...

Respected sir
I M ex-employee o[censored]r associate,my Employee code is: IVN00628
kindly provide me my PF no. its very urgent for me
I m gladfull to u


NAME: VIKRANT
DESIGNATION: ASSOCIATE
EMP.CODE:IVN00628

MOB.[protected]
mail. vikrant.[protected]@yahoo.co.in

policy no. 02366830 of KOTAK ( Term Plan ) . Purchased the term plan last year . Due date of premium 20.09.2012 . I have received call regarding the renewal but i was not knowing that they are going to deduct the renewal premium directly from my bank . The bank detail was known because the last year premium was paid by cheque . The ECS was not signed by me . When last year i received the booklet for the policy confirmation the ECS signed was not attache din that . The insurance person are telling that you have signed the ESC .
I want my premium back for the year 2012- 12 which has just started . Please help me to get back .
thanks
gk singh
[protected]

Hello Kotak,

Based on the below email initiated Phone call to Bhavani, but there is no proper response.

Meet me in the my office between 09 AM-5 PM with prior confirmation on exact timing for further discussion on the below issue

As I already mentioned on repayment, provide your terms and conditions properly (Last Request)

With this note, henceforth don’t assign any customer relationship officers for my account, stop all your unwanted emails and phone calls from the bankers

It’s clearly indicated by Kotak bank, no show or interest in this issue and there is no value for the customers (corporate salary holders)

Further would be lodging complaint as per Banking Ombudsman Scheme

Regards,
Prabhu Kumar. R

From: [protected]@kotak.com [mailto:[protected]@kotak.com]
Sent: Thursday, October 04, 2012 6:08 PM
To: 'Prabhukumar.[protected]@hlag.com'
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated October 1, 2012 regarding your Personal Loan account SPLN 3251190.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

With regards to your concern raised, we wish to state that Ms. Bhavani S, Deputy Manager, has again visited your office on October 3, 2012 however she was not able to meet you. She also tried to contact you on your Mobile number; however, she was unable to speak with you. She had left message with your security person Mr. Nayak to call her back.

We request you to kindly contact Ms. Bhavani at [protected] to address your concerns.

Please feel free to contact on our customer care no. [protected]/66006022 or alternatively email at service.[protected]@kotak.com for further assistance in this regards.

Assuring you of our best services at all times. We are extremely apologetic for the inconvenience caused in this regard.

In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
________________________________________
From: Nodalofficer (Retail Liabilities, KMBL)
Sent: Monday, October 01, 2012 5:33 PM
To: 'Prabhukumar.[protected]@hlag.com'
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated October 1, 2012 regarding your Personal Loan account SPLN 3251190.

We regret you have had a reason to be dissatisfied with our services. We wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. Your reference number remains 1-[protected].

Assuring you of our best services at all times.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
________________________________________
From: Ramachandran, Prabhukumar [Prabhukumar.[protected]@hlag.com]
Sent: Monday, October 01, 2012 4:43 AM
To: Nodalofficer (Retail Liabilities, KMBL); 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'; Nodalofficer (Retail Liabilities, KMBL); S Mehta, Principal Nodal Officer (Corporate, KMBL); CBNodalofficer (Ext, Commercial Bank, KMBL)
Subject: FW: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request - Your reference number remains 1-[protected] - Gone extreme !! on your bad service - SPLN 3251190
Hello,

I am not getting an solution or answer for the below issue

Call me urgently or meet me in person to discuss further

This should resolve by this week and as mentioned earlier, ready to make the repayment 100% on the loan amount

Let me know the right procedure to follow

Regards,
Prabhu

From: [protected]@kotak.com [mailto:[protected]@kotak.com]
Sent: Monday, September 24, 2012 6:09 PM
To: 'Prabhukumar.[protected]@hlag.com'
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated September 20, 2012 regarding your Personal Loan account SPLN 3251190.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

With regards to your concern raised, we wish to state that Ms. Bhavani S, Deputy Manager, has visited your office on September 21, 2012 however she was not able to meet you. She also tried to contact you on your Mobile number, however, She was unable to speak with you. Hence, we request you to kindly contact Ms. Bhavani at [protected] to addressed your concerns.

Please feel free to contact on our customer care no. [protected]/66006022 or alternatively email at service.[protected]@kotak.com for further assistance in this regards.

Assuring you of our best services at all times. We are extremely apologetic for the inconvenience caused in this regard.

In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
________________________________________
From: Nodalofficer (Retail Liabilities, KMBL)
Sent: Thursday, September 20, 2012 4:09 PM
To: 'Prabhukumar.[protected]@hlag.com'
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated September 20, 2012 regarding your Personal Loan account SPLN 3251190.

We wish to reiterate that we are currently in the process of investigating the matter and shall revert to you at the earliest. Your reference number remains 1-[protected].

Your continued patience is solicited in this matter.

Assuring you of our best services at all times.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
________________________________________
From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Thursday, September 20, 2012 9:52 AM
To: Nodalofficer (Retail Liabilities, KMBL); 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'; Nodalofficer (Retail Liabilities, KMBL); S Mehta, Principal Nodal Officer (Corporate, KMBL); CBNodalofficer (Ext Commercial Bank KMBL)
Subject: FW: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request - Your reference number remains 1-[protected] - Gone extreme !! on your bad service

Hello Kotak,

Explain why there is no information from your end

Date of escalation is 29th of August 2012, after 23 days there is not proper feedback from your end

I am ready to repay the loan amount immediately and close the corporate banking account with Kotak

Regards,
Prabhu

From: [protected]@kotak.com [mailto:[protected]@kotak.com]
Sent: Friday, September 14, 2012 6:25 PM
To: Ramachandran, Prabhukumar
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated September 14, 2012 regarding your Personal Loan account SPLN 3251190.

We regret you have had a reason to be dissatisfied with our services. We wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. Your reference number remains 1-[protected].

Assuring you of our best services at all times.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]
________________________________________
From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Friday, September 14, 2012 10:04 AM
To: Nodalofficer (Retail Liabilities, KMBL); 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'; Nodalofficer (Retail Liabilities, KMBL); S Mehta, Principal Nodal Officer (Corporate, KMBL); CBNodalofficer (Ext Commercial Bank KMBL)
Subject: FW: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request - Your reference number remains 1-[protected] - Gone extreme !! on your bad service

For your kind information

Have approved the agreement with the verbal notification of customer relationship staff “Bhavani.S” on the waive off charges

Also have communicated my confirmation with proper note

I am really not stratified with your comments below on putting blame on the customer, this is completely with your department putting false statement and verbal communication to market personal loan from the customer

Regards,
Prabhu


From: [protected]@kotak.com [mailto:[protected]@kotak.com]
Sent: Wednesday, September 12, 2012 5:57 PM
To: Ramachandran, Prabhukumar
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated September 12, 2012 regarding your Personal Loan account SPLN 3251190.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

With regards to your concern raised and your subsequent conversation with Ms. Kanchana V. – Deputy Manager, Customer Care, we wish to state that the said loan was disbursed as per the terms and conditions contained in the sanction letter signed and accepted by you prior to Loan disbursement. We wish to state that the processing Fees (Service charge Payable) as per the attached sanction letter are 2% of the loan amount + service tax. Hence, we regret our inability to accede with your request for refund of processing fees of 1%.

Further, we request you to kindly share the documentation / acknowledgment received from the bank for waiver of 1% processing fees enabling us to investigate your claim further.

We trust the above addresses your query adequately.

Please feel free to contact on our customer care no. [protected]/66006022 or alternatively email at service.[protected]@kotak.com for further assistance in this regards.

Assuring you of our best services at all times.

In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern(s) in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern(s), you may approach the Office of the Banking Ombudsman (appointed by the Reserve Bank of India). The details of the same are available on http://www.kotak.com/bank/common/ombudsman.htm. You may also contact your nearest Kotak Mahindra Bank branch for further details in this regard.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]

From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Wednesday, September 12, 2012 7:43 AM
To: 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'; Nodalofficer (Retail Liabilities, KMBL); S Mehta, Principal Nodal Officer (Corporate, KMBL); CBNodalofficer (Ext Commercial Bank KMBL)
Subject: FW: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request - Your reference number remains 1-[protected] - Gone extreme !! on your bad service

Hello All

Still in the investigation from the day of escalation 29th of August – 15 Days there is no information and action

I don’t see any importance is given to the customer complaints, but you have processed EMI for the first month perfectly

This was clearly stated before on the repayment of loan amount before the EMI processing

Gone extreme !! on your bad service

Regards,
Prabhu Kumar. R



From: [protected]@kotak.com [mailto:[protected]@kotak.com]
Sent: Monday, September 10, 2012 4:42 PM
To: Ramachandran, Prabhukumar
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated September 7, 2012 regarding your Personal Loan account SPLN 3251190.

We wish to reiterate that we are currently in the process of investigating the matter and shall revert to you at the earliest. Your reference number remains 1-[protected].

Your continued patience is solicited in this matter.

Assuring you of our best services at all times.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]

From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Friday, September 07, 2012 5:19 PM
To: 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'; Nodalofficer (Retail Liabilities, KMBL); S Mehta, Principal Nodal Officer (Corporate, KMBL)
Subject: FW: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request - Your reference number remains 1-[protected].

Hello all,

Can you update me the progress on my complain !!

EMI is dated on 10th September, If the any sort of waive off is not done by Monday don’t process the EMI and let me know the refund procedure for complete payment

Your immediate response and action required on this

Regards,
Prabhu

From: [protected]@kotak.com [mailto:[protected]@kotak.com]
Sent: Wednesday, September 05, 2012 5:37 PM
To: Ramachandran, Prabhukumar
Subject: FW: Your Banking Operations with Kotak Mahindra Bank Ltd.

Dear Mr. Ramachandran,

This has reference to your email dated September 4, 2012 regarding your Personal Loan account SPLN 3251190.

We regret you have had a reason to be dissatisfied with our services. We wish to inform you that we have tried calling you on your contact number (M) [protected]; however, we were unable to speak with you. We wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest but not later than 5 working days. Your reference number remains 1-[protected].

Assuring you of our best services at all times.

Yours Sincerely

Rubina Ansari
Manager – Service Quality
Office of the Nodal Officer, Consumer Bank
________________________________________
Kotak Infiniti, 4th Floor, Bldg No.21, Infinity Park, Off. Western Express Highway, General AK Vaidya Marg, Malad (E), Mumbai -97|[protected]

From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Tuesday, September 04, 2012 1:26 PM
To: Nodalofficer (Retail Liabilities, KMBL); S Mehta, Principal Nodal Officer (Corporate, KMBL); 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'
Subject: FW: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request

Hello all,

I am not agree with you, after 2nd request still your comments are not satisfactory

Need immediate solution for the below issue

This is absolutely a service failure !! from your end

Regards,
Prabhu

From: service.[protected]@kotak.com [mailto:service.[protected]@kotak.com]
Sent: Tuesday, September 04, 2012 12:57 PM
To: Ramachandran, Prabhukumar
Subject: RE: [SR#:1-[protected]] FW: Personal Loan - very poor service !! - 2nd Request

Dear Mr. Ramachandran,

This is with reference to your loan agreement no. SPLN 3251190 dated 27th August 2012.

We sincerely regret the delay in replying to your email and assure you of a timely response in future.
At the outset, please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
We regret you have had a reason to be dissatisfied with our services. We wish to inform you that we are currently in the process of investigating the matter and shall revert to you at the earliest.
We will appreciate your time and patience in this regard.
For any clarifications, kindly contact us on our customer care numbers at [protected] /[protected] or alternatively mail us at service.[protected]@kotak.com and we would be glad to assist you.
Assuring you of our best services at all times.

Thanks & Regards
============
Niketa Singh| Customer Service-Personal Finance | Kotak Mahindra Bank Ltd|
From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: 03 September 2012 10:35
To: 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'
Subject: FW: Personal Loan - very poor service !! - 2nd Request

Hello All,

This is my 2nd request on your poor customer service

Still there is no response from any of you with regards to my query, not like earlier use have maximum call from bank on market the personal loan

You can spend your timing on resolving the customer queries instead of posting a service call, is only to listen the complaints ?? and not to take any action on that ??

If this seems continual, will be escalated to higher level management upon immediate repayment of complete loan amount before the first month EMI

Prabhu Kumar. R

Manager - Region Asia

Hapag-Lloyd Global Service (India) Pvt. Ltd
SP Infocity, Block A, 7th Floor Dr.Mgr Salai, Kandanchavadi
Perungudi, Chennai ? 600096, India

Tel +[protected]
Mob +[protected]
Email [protected]@hlag.com
Web www.hapag-lloyd.com


From: service.[protected]@kotak.com [mailto:service.[protected]@kotak.com]
Sent: Thursday, August 30, 2012 5:42 PM
To: Ramachandran, Prabhukumar
Subject: RE: Personal Loan - very poor service !!

Dear Customer,

This has reference to your email dated August 29, 2012.

We would like to inform you that we have forwarded the contents of your email to the concerned division. For further assistance, you may write to service.[protected]@kotak.com

Assuring you of our best services at all times.

Regards,

Harshit Rajani
Customer Correspondence Team
From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Wednesday, August 29, 2012 7:06 PM
To: Rafat Sayyad (Consumer Bank KMBL); Service Bank //Kotak /Bank; Bhavani S (Consumer Bank, KMBL)
Subject: RE: Personal Loan - very poor service !!

Hello All,

Checked my account, amount Rs. 2,93,258.00 is credited

Wondering on the additional amount of Rs. 742 debited for the loan amount

Could you me the reason of deducting of Rs. 742 and was discussed only on Rs. 6000 on processing fee which will be waived off by Rs. 3000 once the loan amount credited

Can you please provide me the deadline when the waive off on document charge will be done ?

Appreciate your immediate response on the above query

Sayyad, Can you please comment on the Interest and processing fee, Agreed for 14.75% and 0.5% but same not processed

Regards,
Prabhu

From: Ramachandran, Prabhukumar
Sent: Wednesday, August 29, 2012 11:49 AM
To: 'rafat.[protected]@kotak.com'; 'service.[protected]@kotak.com'; 'bhavani.[protected]@kotak.com'
Subject: FW: Personal Loan - very poor service !!

Hello all,

May I know what?s happening with my personal loan

Applied in the month of July 23rd and after a month still there is no information from the bank

There are many issues with your department from the day one

 On the Interest and processing fee, Agreed for 14.75% and 0.5% but same not processed

 Huge delay in the approval of loan amount

 Requested for 36 months EMI and processed for 48 months

 Two times rework on the agreement paper

 Several request on confirmation mails

 Document collect executive is not responding properly and bad service

 Overall Very poor service from the bankers and relationship officers


Would like to cancel the personal loan processing for 3 lakhs, if the total amount is not credited by COB today

No more excuse and discussion, post me back the signed original agreement and my blank cheque to address immediately

Regards,
Prabhu




From: Ramachandran, Prabhukumar
Sent: Tuesday, August 28, 2012 5:55 PM
To: bhavani.[protected]@kotak.com
Subject: RE: Personal Loan

Hello Bhavani,

Please confirm when my account will be credited with loan amount

Agreement signed and confirmation mail already, awaiting reply from your end for past two weeks

Remember the EMI will starts from September 10th !!

Regards,
Prabhu

From: Ramachandran, Prabhukumar
Sent: Tuesday, August 21, 2012 6:05 PM
To: bhavani.[protected]@kotak.com
Subject: RE: Personal Loan

Hello Bhavani,

Based on the discussion had with you on the waive off document and processing fee from 2% to 1%, have signed the agreement copy for processing the personal loan for three lakhs

Hope you will stay with your verbal comments on waive off the charge by 1% once the amount is get processed

Thanks and Best Regards,
Prabhu Kumar. R

Manager - Customer Service

Hapag-Lloyd Global Service (India) Pvt. Ltd
SP Infocity, Block A, 7th Floor Dr.Mgr Salai, Kandanchavadi
Perungudi, Chennai ? 600096, India

Tel +[protected]
Mob +[protected]
Email [protected]@hlag.com
Web www.hapag-lloyd.com

________________________________________
From: bhavani.[protected]@kotak.com [bhavani.[protected]@kotak.com]
Sent: Monday, July 23, 2012 8:39 PM
To: Ramachandran, Prabhukumar
Subject: RE: Personal Loan
Dear Sir,

Kindly find the following documents required for processing your Personal Loan.

1. Pan Card Photocopy
2. Address Proof ? Driving License / Voter I.D. / Ration Card / Passport photocopy
3. 1 Passport size photo
4. 3 month payslip
5. 6 month bank statement
6. Own House Proof ? Tax Bill / E.B. Bill - photocopy

Regards & Wishes
Bhavani.S | Relationship Officer | Corporate Salary
(M) [protected], (D[protected] , Kotak Mahindra Bank Ltd, IInd Floor , Ceebros centre,#.39Montieth Road - Egmore Chennai - 600008


________________________________________
From: Ramachandran, Prabhukumar [mailto:Prabhukumar.[protected]@hlag.com]
Sent: Monday, July 23, 2012 12:58 PM
To: Bhavani S (Consumer Bank, KMBL)
Subject: Personal Loan

Hello Bhavani,

As we discussed on the personal loan, Please confirm the required document for processing

Loan Amount: 3,00,000

Confirm the EMI and other charges applicable for the amount with the breakup of 3 Years and 5 Years

Ok with the waive of 0.5% in the processing fee from 1%, well appreciated

Kindly re look on 14.75% interest calculation to reduce further

Also let us know if any Housing loan and car loan offers

Regards,
Prabhu kumar. R

Manager - Customer Service

Hapag-Lloyd Global Service (India) Pvt. Ltd
SP Infocity, Block A, 7th Floor Dr.Mgr Salai, Kandanchavadi
Perungudi, Chennai ? 600096, India

Tel +[protected]
Mob +[protected]
Email [protected]@hlag.com
Web www.hapag-lloyd.com


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warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
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addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.

I had taken a loan from the Kotak Mahindra Prime with Agreement number CF5576646 for a Maruti Ritz VXi in 2009.
My loan tenure has been completed and I have emailed the team to complete the closure procedure clearly asking to return the security cheques that were submitted as part of procuring the loan.
Kotak Mahindra Prime is somehow ignoring my request to send the security cheques back and I perceive this a threat and a possibility of attempting fraud in future.
I have sent 2 emails asking for the return of cheques along with the NOC and form35 but have still not received the security cheques back.
The email replies that they send also mention only about dispatch of the NOC and form 35 with no mention of why the cheques are not being sent back

Respected sir
This is Sandesh Kumar I have Kotak Mahindra bank credit card and credit card number [protected] I had used 15000/-on 14/10/2012 from my card the amount is debited and for merchant it has not been credited I called up customer care they told it has been debited from your credit card there telling to wait for 15days . I asked them are paying any interest for 15days there said no if we make one day late there charge so interest.

dear sir,
I had taken Kotak Smart Advantage Plan (Policy No. : 01754827 Name Mahesh arora) by seeing Brand Name of Kotak Group by investing monthly 1,000/- since 27/10/2009. But, we are totally frustrated with the behavior and approach of Kotak Life Insurance Company which we have been never seen in our whole life, this kind of responsibilities and irregularities. They are trying to cheat us since 27, Oct 2009 when I purchased this policy.

At the time of purchasing that policy (Oct, 2009), the sales executive (Mr. Naveen #[protected]) of Kotak had given all wrong information and said that after 3 years, if you want then you can withdraw your policy and get your all invested money with good return (1000 * 36 months=36,000 + Good % of return) (I have purchased this policy due to this feature only which is told by the executive, and I had paid 1,000/- per month since May, 2009 to May, 2012). And after 3 years, I had been called and mailed to Kotak Life Insurance Customer Care he said that your one year invested money will be gone into Kotak Account and it will not given to you, I will get only 2 years invested money with 2% deduction also. I was totally shocked. This is ridiculous. Therefore, I am totally mentally, physically and financially harassed by the Kotak Life Insurance Company and decide to surrender the policy (Policy No: 01754827, Name:Mahesh arora).
When I said that your sales executive had misguided us regarding the policy and given fake/wrong information then Kotak’s representative said that it is not Kotak’s responsibilities for their sales person/team or executives and you should verify the things. It means there is no accountability and responsibilities of Kotak about their plan and policies and their Sales Executive’s. All the responsibilities and loss paid by the Customer only!!!


I am in big trouble now I want urgent money for purchasing new flat.

Please do the needful.

Mahesh Arora([protected]@yahoo.com)

Submitted by: Sourav Mukherjee
Category: Banking
Complaint against: Kotak Mahindra Bank
Complaint Number: 98812
Amount loss/claim: Rs. 5,589
Support Sourav Mukherjee Click:

Account number : crn no:[protected]savings bank account no#: [protected])
debit /Credit card number (in case of complaint against debit or credit card) : cr card no: [protected]
amount involved in the complaint : rs 5589.95
cost of damage : rs 198
description of the complaint in detail:

on 12th december, 2010, I purchased a pizza of worth rs 198 from dominos pizza house, in pune. I started operating the card since 2008 and I duly made the payment of all the outstanding expenses. Infact, I think I'D kept some balance to my credit card account for some future adjustments too (rs 88).

After purchasing the pizza, I didn't receive any bill to my email address and resulting in missing of payment of that due amount which was rs 110 (this is actually the outstanding amount). After a couple of month, I was sent the first email (autogenerated email from back) to make a payment of rs 2026.79 on 22nd march, 2011. I immediately had spoken to the people mentioned in the email to contact and upon discussion, I'D paid rs 1000 to kotak cards after the discussion with mr arjun garipatti and he confirmed that the payment was received over email. Later on, I asked him also to confirm that my entire outstanding amount is cleared and to confirm that over email, but he never DID that. I tried again reaching all the other recovery managers (srinivas pidaparthi/ Dilip kumar) but till the issue is coming back and forth. They didn't update the amount in their system as a paid amount and recently I opened a savings bank account with kotak mahindra and they debited rs 4533 from my account. I found that while I taken a savings bank account statement from atm box.

This is something where in spite of repeated follow up from my end with all the recovery /Collection managers at the regions(hyderabad, pune, delhi and mumbai) my case is intentionally been activated by them and they recovered the amount in an illegal way.

Infact, when I found this is not getting resolved, I logged a complaint to their "complaint redressal" team about 6 months back, till now they couldnt able to come back. They say (mr dilip dabade) that he will call me by eod, but he never gets time to update and my outstanding amount continue to rise.

Complaint number if any : raised the complaint with the kotak complaint redressal team (ref no # 48989)

Dear Sir/Madam,
On the 24th sep 2012 at 7.06 pm I have tried to withdraw money from New India Co-Op bank ATM located in Andheri East, Mumbai No.400069 using the ATM address: Andheri East, Mumbai No.400069 . I have used my debit card of Kotak Mahindra Bank Debit card No. [protected]. I used the card to withdraw an amount of Rs. 800/- (eight hundred only) two times Rs.400/- each at 7:05pm and 7:06 pm The machine failed to disburse money. On enquiring my bank about the fault in the machine, they informed me that an amount of Rs. 800/- have been debited from account.
i have to complaint in my Kotak Bank. My bank have give assurance for me to getting back my money in 7 days. but At the last movement my Kotak Bank said to me we do not help me becouse New India Bank said money have withdraw from my Kotak Mahindra Bank Debit Card no. [protected].

Kindly look into the matter and consider my case and help me to get back the amount of Rs. 800/- debited by New India Co-Op Bank.
Thanking you
looking forward to hearing from you
yours sincerely
Pratiksha [protected]

Dear sir,

I have recd a call from [protected] claiming to be from IRDA and from insurance verification department, the person calling was Mr. Manish kapoor, he was saying that he wanted to pay me Rs.108321/- being bonus on account of policy purchased by my father, he further told me to pay a sum of Rs.31000/- for the above bonus. Although I am cautious regarding such calls, but please take care that no one becomes a trap...

sir, i have recived mass form bank that your pin no. dispatched vide awbm78833160 thru DTDC Courier on 05/09/2012 but i have not recived bankers told me that your packet has been delived on 07/09/2012 my add is Mukesh kumar Sharma S/o Shri Lal Chand Sharma holi upper Mahal Chowak Road Alwar (Rajasthan) so kindly delived my courier as soon as possible

Policy No 1727333

Miss selling complaints complaints was submitted to Kotak Mahindra Old Mutal Life Insurance Grievance Redressal officer Mumbai on 16/09/10.In this regards the agent Mr Devinder approached me on 27/09/10 and assured me that after 3 years definitely I will get min 10% appreciation ie Minimum Rs 5,10,000/- and asked me to withdraw the complaint. I said that I will withdraw it Conditionally.He said sir you believe me definitely you will get min 10% appreciation. On his assurance I withdrawn it Conditionally.So far I have paid 3 premium of Rs.1,50,000x3 = 4,50,000/-.But now When i approached for Redeem The said I Will get only around Rs 4,10,000/-After adjusting their all charges.

In this regards again I submitted my Grievance to Kotak Mahindra Old Mutal Life Insurance Grievance Redressal officer Mumbai on 03/09/2012 (Kotak interaction Id no KLI[protected] to settle the Redeem amount as promised by the agent vide my letter dated 27/09/10 submitted to Kotak Mahindra Old Mutal Life Insurance Grievance Redressal officer Mumbai by the Agent to withdraw the complaint conditionally

Sir till date I have not received any reply from their side..

I am Veejay, opened an account in Kotak Mahindra Bank with home branch Preet Vihar (New Delhi) in 14/12/2009. My account type is saving account. At the time of account opening bank's customer representatives told me it is zero balance account and you will get welcome kit at free of cost. Due to some personnel problem I did not deposit money in my account from long past time. I have Rs. 4441.97 on 20/08/2012 as per bank's email alert but it was Rs. 3,599.27 on 23/08/2012. Rs. 842.70 is cut due to AQB Non Maintenance Charges. If it is zero account balance with saving account then why these kinds of charges applied on my account. These kinds of charges never told by bank's customer representatives. I thought these are the hidden charges imposed by the bank. I mailed to customer service of this bank on 10th sep 2012. They replied that they are looking the matter and try to solve out this problem. But till now no action is taken by the bank. please help me to got my deduct money.

Full of agony and severe pain I am writing to you as I have been incurred false demat charges for last 3 years. Though I have submitted my documents twice. Last time I have submitted on 2nd july 2011 at Sakinaka, Mumbai branch(some lady Miss/Mrs Mandal was manager). I got calls from the bank assuring me the refunds. But nothing happened yet. Now I doubt whether I believe on Kotak bank or I should rely on some other banks. Pls check your system, I have called around 20 times in last 3 years for the same purpose.

I am mentioning here my couple of service requests:

Service Request#: 1-[protected] raised on 07/13/2012
Service Request#: 1-[protected] raised on 07/21/2011