[Resolved]  Kotak Mahindra Bank Limited — Wrong charges applied

Address: Ahmedabad, Gujarat

Below mentioned is the complete chain email...
________________________________________
From: Sagar Jethwani (CCB)
Sent: Tuesday, September 20, 2011 8:06 AM
To: salaryhelpdesk.[protected]@kotak.com
Cc: nirali.m.[protected]@kotak.com
Subject: RE: GDC Charges-VISPL

Dear Bindia,

My problem has not been resolved yet.

This is now high time.

I've already requested you to resolve the problem before 1 month ago, around 22nd of August, I've spoken to Nirali Shah, I've spoken to agents in the call centre, I've spoken to the team leaders in the call centre, however from these many days I am just getting fake commitments from all of you guys.

I've already escalated this issue for around 10 times to your bank , to your relationship manager and that too just for a very small amount of Rs. 550 only.

I've all the proofs along with the time I've called to your call centers and along with the agent names .

If you guys are not capable to credit back Rs. 550 , then why the hell you guys are making such blunders.

This is my last email, If my problem has not been resolved within 2 days (48 hours), then I'll come to the branch and will speak to you guys personally, and to your manager too.

Further, I'll request my HR team to transfer my account to ICICI bank. I'll inform them about the worst services of your bank and about all the wrong commitments. I'll tell them how you guys cheat to employees of Vodafone.

Lastly, dont forget that Vodafone is a very big corporate and it takes care of their employees atleast.

Regards,
Sagar Jethwani.


-----Original Message-----
From: salaryhelpdesk.[protected]@kotak.com [mailto:salaryhelpdesk.[protected]@kotak.com]
Sent: Tuesday, September 06, 2011 10:01 AM
To: Sagar Jethwani (CCB)
Cc: nirali.m.[protected]@kotak.com
Subject: RE: GDC Charges-VISPL

Dear Sagar,

The GDC charges would be reversed within 10 working days

Regards
Bindia Pillai

-----Original Message-----
From: Sagar Jethwani (CCB) [mailto:Sagar.[protected]@vodafone.com]
Sent: Tuesday, August 30, 2011 10:37 AM
To: Nirali M. Shah (Consumer Bank, KMBL)
Cc: Salaryhelpdesk Ahm //Kotak /Bank
Subject: RE: GDC Charges-VISPL


Hi Nirali,

Tried calling four times, she is not responding, phone is just ringing,
and now onwards I dont wanna speak with anyone on the phone, I would
like to get the resolution via e-mail.
You can call her and ask her to reply me via email.

Regards,
Sagar Jethwani

_____________________________________
From: nirali.m.[protected]@kotak.com [nirali.m.[protected]@kotak.com]
Sent: Monday, August 29, 2011 4:33 PM
To: Sagar Jethwani (CCB)
Subject: RE: GDC Charges-VISPL

Hi Sagar

You can speak to Bindia on[protected]. She is the right person to
assist you on this.

Regards
Nirali




-----Original Message-----
From: Sagar Jethwani (CCB) [mailto:Sagar.[protected]@vodafone.com]
Sent: Monday, August 29, 2011 1:15 PM
To: Salaryhelpdesk Ahm //Kotak /Bank
Cc: Nirali M. Shah (Consumer Bank, KMBL)
Subject: RE: GDC Charges-VISPL


Hi Nirali,

I am still waiting for the reply from your side..
Bindia has not replied yet...

Regards,
Sagar Jethwani
________________________________________
From: nirali.m.[protected]@kotak.com [nirali.m.[protected]@kotak.com]
Sent: Thursday, August 25, 2011 9:45 AM
To: salaryhelpdesk.[protected]@kotak.com
Cc: Sagar Jethwani (CCB)
Subject: GDC Charges-VISPL

Dear Bindia

Please check and do the needful.

Regards
Nirali





-----Original Message-----
From: Sagar Jethwani (CCB) [mailto:Sagar.[protected]@vodafone.com]
Sent: Thursday, August 25, 2011 1:50 AM
To: Nirali M. Shah (Consumer Bank, KMBL)
Cc: Aditi Jain (Consumer Bank, KMBL)
Subject: FW: Account Balance - Weekly


Hi Nirali,

As per our discussion on phone, I am forwarding you the below mentioned
mail which I have received from your bank.

I had a word with Francis Xavier from your customer care, and he
informed that I was charged around Rs. 550 for issuing the Debit Card.
Please look into the matter and do let me know why I am being charged
for Issuing debit card?

Name : Sagar Jethwani
Company : Vodafone (VISPL)
Mob No : [protected], [protected]
Email id : sagar.[protected]@gmail.com


Warm Regards,
Sagar Jethwani
________________________________________
From: sagar jethwani [sagar.[protected]@gmail.com]
Sent: Thursday, August 25, 2011 1:39 AM
To: Sagar Jethwani (CCB)
Subject: Fwd: Account Balance - Weekly

[protected] Forwarded message[protected]
From: <[protected]@kotak.com<mailto:[protected]@kotak.com>>
Date: Mon, Aug 22, 2011 at 5:40 PM
Subject: Account Balance - Weekly
To: SAGAR.[protected]@gmail.com<mailto:SAGAR.[protected]@gmail.com>


Dear SAGAR SURESHBHAI JETHWANI,

We wish to advise you that balance in your account XXXX0878 as on
[protected] is

Available Balance: Rs.-529.57

Combined Available Balance: Rs.0.00


IMPORTANT: Please do not reply to this message or mail address.For any
queries, please call our 24 Hrs Customer Contact Centre at our toll free
number*[protected] or use Secure Mail by clicking on Inbox link
after logging into Net Banking.(*Click
here<http://www.kotak.com/bank/common/phone_banking_numbers.htm>), if
the toll free numbers are not supported by your service provider.

DISCLAIMER: This communication is confidential and privileged and is
directed to and for the use of the addressee only. The recipient if not
the addressee should not use this message if erroneously received, and
access and use of this e-mail in any manner by anyone other than the
addressee is unauthorized. The recipient acknowledges that Kotak
Mahindra Bank may be unable to exercise control or ensure or guarantee
the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing
the attachment, if any, please check and scan for virus.

This message (including any attachments) is intended only for the use of
the individual or entity to which it is addressed and may contain
information that is non-public, proprietary, privileged, confidential,
and exempt from disclosure under applicable law or may constitute as
attorney work product. If you are not the intended recipient, you are
hereby notified that any use, dissemination, distribution, or copying of
this communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and (i)
destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication. Thank you.

DISCLAIMER:
This communication is confidential and privileged and is directed to and
for the use of the addressee only. The recipient if not the addressee
should not use this message if erroneously received, and access and use
of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be
unable to exercise control or ensure or guarantee the integrity of the
text of the email message and the text is not warranted as to
completeness and accuracy. Before opening and accessing the attachment,
if any, please check and scan for virus.

This message (including any attachments) is intended only for the use of
the individual or entity to which it is addressed and may contain
information that is non-public, proprietary, privileged, confidential,
and exempt from disclosure under applicable law or may constitute as
attorney work product. If you are not the intended recipient, you are
hereby notified that any use, dissemination, distribution, or copying of
this communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and (i)
destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication. Thank you.

DISCLAIMER:
This communication is confidential and privileged and is directed to and
for the use of the addressee only. The recipient if not the addressee
should not use this message if erroneously received, and access and use
of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be
unable to exercise control or ensure or guarantee the integrity of the
text of the email message and the text is not warranted as to
completeness and accuracy. Before opening and accessing the attachment,
if any, please check and scan for virus.

This message (including any attachments) is intended only for the use of
the individual or entity to which it is addressed and may contain
information that is non-public, proprietary, privileged, confidential,
and exempt from disclosure under applicable law or may constitute as
attorney work product. If you are not the intended recipient, you are
hereby notified that any use, dissemination, distribution, or copying of
this communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and (i)
destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication. Thank you.

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the
addressee only. The recipient if not the addressee should not use this message if erroneously
received, and access and use of this e-mail in any manner by anyone other than the addressee is
unauthorized. The recipient acknowledges that Kotak Mahindra Bank may be unable to exercise
control or ensure or guarantee the integrity of the text of the email message and the text is not
warranted as to completeness and accuracy. Before opening and accessing the attachment, if
any, please check and scan for virus.