| Address: | Mumbai City, Maharashtra |
My selfDeepali Hemant Mane a credit card holder of your bank and my card no is [protected]
Fistly i am not receiving my bills from last three months due to whcih i am getting charged monthly 500 (its not my mistake still)
Second thing i was not informed about the late payment fees and interest while taking a card they said that you wont be charged anything one kind of cheating again.
I have compalined the same thrice but still the same repeats.If i wont be receving the bill here after i will not pay any of your bills.Please contact me on [protected] i want to talk on the same.
I want to convert my whole amount in to EMI i am fed up of you people now.
Please do the needful or will do the consumer complaint for the same.
As per the telephonic conversation it was said that the interest wontb e charged if i am paying my dues on time
Now i am paying it on time still i am charged the interest
i want the clarification for the same
- Show quoted text -
On Wed, Sep 1, 2010 at 11:41 AM, Kotakcards //Kotak /Bank <[protected]@kotak.com> wrote:
Dear Ms. Mane,
Greetings from Kotak Credit Cards
This is with reference to the receipt of your email dated 26th August, 2010
As per our telephone conversation dated 31st August,2010 ,we would like to inform you that, your request for mailing address updation is under process vide, service request number
[protected]. This will be resolved in next 10 working days.
Your outstanding balance for the statement dated 20th June, 2010 was Rs. 14,725.03 payable by 07th July, 2010.However we received the payment of Rs. 826.00 on 14th July, 2010
Since payment is received after due date, late payment fees of Rs.500 and interest charges of Rs. 475.95 with corresponding service tax of Rs.51.50 and Rs.49.02 respectively are levied on your Kotak Credit Card.
In lieu of the above mentioned reason we are unable to reverse the charges levied on your Kotak Credit Card.
We request you to initiate the payment of Rs. 14,698.14 towards your Kotak Credit Card to avoid further accrual of charges
You can also now view your statement online by visiting the link below. You don’t need to log in and can view your statement without a password.
https://www.kotak.com/ccstmt/nonlogincc/faces/jsp/nonLogin.jsp.
Just visit the link, fill in your details and view your statement instantaneously.
Alternatively, you may also login to your net banking id and view your Kotak credit card statements by clicking on the `past billed statements? option.
For any further queries on your Kotak Credit card we request you to send an email through your internet banking account on our website www.kotak.com by using your Kotak internet banking user id and password.
Alternatively you may contact our 24 hours Toll free number[protected]BSNL and MTNL line) or[protected]other lines) and our customer care officers will be glad to assist you with detailed information regarding your query.
Looking forward to your cooperation in helping us serve you better.
Warm Regards,
Granthali Gupte
Kotak Cards Team.
From: deepali mane [mailto:deepali.[protected]@gmail.com]
Sent: Thursday, August 26, 2010 2:44 PM
To: Kotakcards //Kotak /Bank
Subject: Complaint regarding your service and giving a wrong information while taking a card (Cheating)
My seld Deepali Hemant Mane a credit card holder of your bank and my card no is [protected]
Fistly i am not receiving my bills from last three months due to whcih i am getting charged monthly 500 (its not my mistake still)
Second thing i was not informed about the late payment fees and interest while taking a card they said that you wont be charged anything one kind of cheating again.
I have compalined the same thrice but still the same repeats.If i wont be receving the bill here after i will not pay any of your bills.Please contact me on [protected] i want to talk on the same.
I want to convert my whole amount in to EMI i am fed up of you people now.
Please do the needful or will do the consumer complaint for the same.
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