[Resolved]  Kotak Mahindra Bank — My Saving Account being Debt Freeze without any Intimation

Address:

Pune, Maharashtra

Hi, I have a Salary account with Kotak Mahindra Bank in Jan-2010 which had a tie up with my previous organisation, i left it in June-2011 and in Sep-2011 i joined a new organisation. Firstly i was told that if in your account you salary is not credited for more than 3 months your account will be converted to normal saving account. So for this reason i have kept a good amount in my account in kotak bank which is more than their monthly average balance, I have also criteria all the required documents, Now they say for converting your account to saving you should give a application and as you have not done so your account is debit freezed, now the time elapsed between this is more than a year, and now they have issue, i am screwed now as i cannot use my money, I am getting really harassed and frustrated by all these things, they come up with new issues in every alternate month with my account. I thought that they are very good in services but now i know the truth. Can i know please what is the legal procedure to be taken. As there is no synchronization between customer care executive and bank head. they do not know what is the correct procedure, they never intimate customers before taking action against their accounts. Please suggest me what should i do now.