[Resolved]  Kotak Mahindra Bank — Pathetic Service

Address:Mumbai City, Maharashtra

To

All those people at Kotak Mahindra Bank, who would like the brand to be better known.

I am preferred Salary Account holder with Kotak Mahindra Bank. My customer i.d is 32359371. I happen to do the mistake of considering that Kotak Mahindra Bank is better than HDFC, but in reality as it turned out to be its not.
I happen to apply for a Personal loan 3 weeks back and after a lot of documents that i had to submit for the loan. To my good luck, Kotak informs me that i am not eligible for a loan because you have grown faster in your career that what you should have grown. In other words they don't like the fact that i draw a high salary at such an age and i have the financial power to pay the EMI's.

It sounded like "Dude we really don't have a reason to reject your application, but this is the best that we actually found- to tell you a no"

Seriously ridiculous Banking process. They treat Mumbai or Maharshatra as a country. I have not stayed in Mumbai for long enough. Its my country and i am free to work and earn my livelihood anywhere i feel. By declining me the Loan, you have challenged the fundamentals powers of the Indian Constitution.

Credit Managers in Kotak Mahindra Bank are bigger than Indian Constitution.

God Save you!

If anybody is really concerned and bothered about such a pathetic level of service at your Bank's end. Please call me back, and we can discuss this amicably and find a solution which is getting my Loan approved coz i deserve it.

Regards
Sunu Nair
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Aug 13, 2020
Complaint marked as Resolved 
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I want Bank Statement for the month of April 2011.
My A/c. No.: [protected]

Kindly arrange to give BANK STATEMENT,
Please do the needful.

THanking You,

Best Regards,
Sarita
[protected].
Dear Mr. Nair,

This is with reference to your personal loan application with Kotak Mahindra Bank Ltd.

At the outset please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

We thank you for the interest shown in Kotak Mahindra Bank for your personal financial requirements. We have processed the information provided by you, but we regret to inform you that we are presently unable to sanction your request. We would like to affirm that non-approval of your application doesn't in anyway indicate your credit standing. It is just that it does not meet our internal credit norms.

We sincerely regret the inconvenience caused to you in this regard. We hope to have resolved your grievance to best of our ability.

For any clarifications, kindly contact us on our customer care nos. at
[protected] /66006022 or alternatively mail us at solutions.[protected]@kotak.com / mumbai.[protected]@kotak.com and we would be glad to assist you.

Thanks & Regards
Customer Care - Personal Loans - Kotak Mahindra Bank Limited
Dear Sarita,

We would like to confirm that we are sendimg the soft copy of the bank statement vide email. We will also send the same vide courier.

For further queries please feel free to write to us at solutions.[protected]@kotak.com . We would also request you to not share any account related information on a public domain such as this.

It will be our pleasure to serve you, protect you and be with you... Assuring you of our best services at all times.

Regards, Kotak Support Team

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