[Resolved]  Kotak Mahindra Bank — Wrong account creation and misplaced forms

Address: Pune, Maharashtra

This is regarding false promises made to corporate salary account holders by Kotak bank officials. We were promised a lot of facilities on my account during account opening. Later I discovered that Kotak had not created the right kind of account and the facilities I was promised like petro card, gold card etc were not activated on my account.

After a endless calls to call centre, customer support I am still not able to get a clear picture and commitment from Kotak Bank. Mr. Pratik Sinha who is suppose to be customer relations officer does not pick up calls and when escalated had called me once to request me to erfill some forms again.

This is not acceptable from a reputed bank like Kotak. Please do something to get my issue resolved if someone responsible is reading this.
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Aug 13, 2020
Complaint marked as Resolved 
 
3 Comments

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the ticket no 1-[protected] can be referred for this issue if someone from Kotak is reading this.
Dear customer,

We would like to assure you that our team is currently investigating your complaint and will shortly contact you with a clarification.

Should you wish to communicate with us in the interim, you can mail us at solutions.[protected]@kotak.com and we would be happy to assist you.

We value your relationship with us and assure you of our best service at all times.

Regards, Kotak Support Team
I closed Kotak bank account long ago. Surprising thing is that I was told the balance remaining in account around Rs 68 will be returned to me via chequeue along with any pending interest. Till date after more than a year I have not received that amount. Its is clear that Kotak have eaten away that money. I agree it is a small amount but Kotak is very unprofessional and if they do this with a lot of customer they can build a good amount of corpus for themselves!

I request all those planning to open Kotak Bank account for their 6% interest advertisment gimmick ... DON'T EVER FALL PREY FOR THEM!

Go for ICICI or Citibank. They are the best.

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