[Resolved]  Kotak Mahindra Bank — Regarding false expectation for credit card

Address:

Howrah, West Bengal

Hi,
My Name is Amit Maharwar one of the account holder of your bank.
I have got the salary account with KOTAK MAHINDRA BANK.But,With
so much disappoinment i have to inform you that false expectations
were made to me because of which now am in a helpless situation.
On 8th-March-2012 on of your agent asked to me open a bank account,
I informed him that i have already got the salary account with kotak
but after that he asked me whether i have got the credit card or not,
i said no i haven't got then he informed me that you can apply for
it ,all you have to do is to give your documents{Salary Slip & pan card
xerox and a photograph} which i did after that he told me that you will
get a sms on your mobile regarding the application details however he
has not given me any application form to fill up,after ten days when i
called him to get the update he told me that he is not in the office and
will update me tomorrow and that tomorrow has never came almost more than
100 times i have called him but till date i have got any information,
after that i contacted Ajay MM regarding the same issue to check whether
what exactly is going on but Ajay also didn't show any interest in this
issue after all the hassle with a hope i visited the KOTAK MAHINDRA BRANCH
and they also didn't showed any interest in this and at that point of time
i was very frustrated and i said that i will cancel the account if this will
continue and they simply toldme about the cancellation procedure this what
customer service i have got from your bank which was never expected, my
sisteris going to get married on 15th-April-2012 andi was infact in need of
some financialhelp and if Avik{the agent who took my documents }would have
not misguided me at that time i would have arranged something for this butnow
I'm in a situation wherei can't do anything rather than regrating why i have
trusted on you, and with a lasthope I'm sending this e-mail to you so that
at least if you can't issue me a credit-card you can take some serious action
against these people who use to misguide people because of which they have to
suffer.you can contact me on my mob.no.-[protected]
Customer Relationship number[protected]



Agent's name :- Avik , Kotak mahindra bank, Park street branch, kolkata{west Bengal}