[Resolved]  Kotak Mahindra Bank — Card Blocked without any instruction

Address:

Tamil Nadu

Hi Team,

I regret to inform you that my kotak credit card has been blocked. I feel to say I don’t know when it’s blocked but day before yesterday I went Restaurant city gate in thiruvanmiyur. I have balance in my card its 2368.38 rupees as per my current statement. So I gave my card after we had our lunch to barer they try to swipe the card twice but he simply came with me and said your card will not work. I was really shocked and tensed too. And also I was really very ashamed with my surrounding and office colleagues. Here before I didn’t face this type of issues. This is the first time am facing this big issue. It’s really very hurting to us. Suddenly I went back that hotel and I contacted your customer care nos. that system generation voice also said you have balance Rs. 2368.38 so I quit the phone line and again I entered that hotel and I argued with the manager and I ask them to swipe the card once again he was tried and said card is not working. But thank god I have another card to do my payment. Otherwise I ashamed more. I called up to your customer care and spoke to your team regarding this issues they simply said your card has been temporarily blocked but I asked the reason regarding that but they didn’t provide any proper answer.

Without any standard instructions to the customer how you blocked the card…..?

Can you please give me the explanation regarding this? Last 2 years am using your card every month I am trying to paying my bill before my due date. Lots of times I had a bill promptly but some times I missed I sincerely apologize.
Seriously I didn’t understand your formula. Last month I received a statement for Rupees 26,078.77 and also I had a payment for rupees 26,100 in two partial. On 30/06/2010 – 7000/- Rupees & 08/07/2010 – 19,100. Am I made any mistake for these partial payments? I received some funds so if I have that cash in my hand I simply spend for some others. So obviously I plan to pay the partial bill before 1 week to end of my due date and make a second partial before the due date that is the same I was executed. Some customer is waiting until the due date to make a payment but I am not interest to that. That’s why if when I received the cash I had a payment.
After my payment will credited in my account then only I stared to use my card again and also I received my current statement and am going to pay that amount before my due of 7th. So before this instance I don’t know why you block my card without any standing instruction to me.

1) Did you receive my last payment…?
2) Without paying my previous bill am I used your card…..?
3) I didn’t received any late payment charges or any over due charges in my current statement

Without this above issues my card has been blocked. If you are think if I am not a good customer to you then why you approved the card? Am not doing any fault here. Activate my card as much earlier. Once if I get some valid answer from your side then only I am going to pay the next bill.

Without my card activation surely I tell you I never make my current payment and also I mentioned my details for your ref.