[Resolved]  Kotak Mahindra Home Finance — very very poor customer support and no systems in place

i have availed a home finance loan from kotak mahindra almost 3 months back, i have still not recd the home loan kit . i have tried to call kotak infinite times ( on following nos : 66782307, 66782320, 21 ) these are answered only by coincidence . i have also availeda home loan protection plan which was foorced on to me ( they said it is compulsory otherwise loan will not be sanctioned, which is a restrictive trade practice ) and paid a premium of 21 K rs, i still not recd receipt of the same and hence could not avail tax benfit this year, even for a paltry document like pricipal and interest statment for the year, i was required to go to their branch near vakola mumbai 2 times ans was made to wait for almost 2 hrs before being attended . they are least bothered about the agony theirt customers are made to go thru .before being associated with them i was banking with HDFC, they did not give me a chance to complain for 3 yrs ( jut to tell that it is not in my nature to complain ) . i hate myself for opting for kotak home finance . My details of home loan are ( acc no : 2132050 ), MY CONTACT NO IS : [protected] ), I ALSO KNOW THAT no body will even bother to read all this , but iam only taking a chance that some cutomer may read this and deter from opting for kotak mahindra, i also know that i have made a lot of spelling errors while writing this complaint, but i am not in a mood to go for spell check,