This is with reference to my mail to concern department regarding my grievances with my accounts with Kotak Mahindra Bank
I gave a request for account transfer to Kotatak Mahindra Bank Panchsheel Enclave, New Delhi from Kotak Mahindra Bank, Noida.Which is more 2 months and nothing has happened till date.
Till date my account has not been transferred and my problems regarding unwanted charges levied by Kotak Mahindra Bank.Through this mail I would like to draw you attention on the same.
When my account was opened the executive Mr.Prem Kumar and Mr.Pridarshi Mishra gave me lot of assurances.He told me it will be a zero balance account if I pay Rs.One Lakh for opening the account. I told him to wait for 3 days so I can a cheque for Rs. One Lakh still Mr.Prem Kumar insisted and talk to Mr Priyadarshi Mishra and told me that they can accept the 3rd party cheque. I gave him the 3party cheque for opening the account which took almost one month time in opening the account and my funds were stuck and 3rd party cheque was with the executive of Kotak Mahindra Bank.
He also assured me that after 6 months they can give me Overdraft facility after seeing the transactions. But nothing has done. I keep on getting calls and offers for Overdraft facilities but without any results. Now bank has started leveeing the unwanted charges like Non maintenance charges cash deposit charges. I request you to look into the matter and resolve my problem.
Failure of which I may not be interested in having any sort of future dealing and close all my accounts like current/savings/mutual funds. Bank can disturb on late night and keeping the SMS alerts and offers in late night but dont have guts or courtesy to inform the customers regarding the charges wherein banking may effect. Why an Executive gives false commitment when he wants to open a account wherein he is not able to fulfill the commitments. Same thing has happened when Kotak Bank launched Global Infra Mutual fund and my Rs.1 Lakh put on stake by Ms.Anubha Kumari.
Also I may refer the same to RBI Banking Ombudsman for necessary action in the matter.
Enclosing herewith the correspondence done for your ready reference.
Look forward to hear from you soon with solution and positive and necessary action taken in the matter.
Best regards.
Lokesh Mehrishi
Dear Mr. Mehrishi,
Thank you for writing to us.
This is in reference to your mail regarding the reversal of the charges levied to your account with us.
We have arranged for an officer from your Home Branch to contact and assist you further with your request.
The reference number for this query is[protected].
Assuring you of our best services at all times
Regards,
Shahzia Mudbhatkal
Customer Correspondence Team
[protected] Original Message[protected]
DURING THE RECENT PERIOD I HAVE NOTICED THAT THERE ARE SOME CHARGES ARE LEVIED ON MY ACCOUNT.THE SAME WAS ENQUIRED FROM MY HOME BANK BRANCH AND HAVE BEEN INFORMED THAT THE CHARGES LEVIED ARE FOR CASH DEPOSITED TO NON-HOME BANK BRANCH.HOW YOU CAN LEVIED THE CHARGES WITHOUT INTIMATING SAME TO THE CUSTOMERS.THEREFORE YOU ARE REQUESTED TO GIVE THE REVERSAL OF CHARGES LEVIED ON CASH DEPOSITED ON NON-HOME BANKING BRANCH AND NON MAINTAINANCE CHARGES LEVIED OF RS.1654.50 OR I WOULD PREFER TO CLOSE ALL MY ACCOUNTS/SAVING/DEPOSIT/MUTUAL FUNDS INVESTMENT AND WOULD NOT LIKE TO HAVE ANY KIND OF FUTURE DEALING WITH KOTAK MAHINDRA BANK.I LOOK FORWARD FOR YOUR IMMEDIATE AND POSTIVE REPLY AND IMMEDIATE ACTION ON THE SAME.BEST REGARDS
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