[Resolved]  Kotak Securities — Given wrong information and didn't checked properly

Hi All,
This is Grandhi Murali from Bangalore. SORRY for writing such a lengthy mail but this is a SAD and SEVERE incidence for me. So you should read it when ever you are free. I had a demat account and trading account with Kotak Securities. Recently I lost my security key and mobile also, so Iam unable to do any trading from the past 15 days. I made a call to customer care and explained all my problem clearly, at that time they said if you send a request for new security key it will take 10 days to receive so they suggested first apply for mobile number updation manually at nearest branch and they will update in 4 working days and once your number updated you will apply for new key mean time you will get the TEMPORARY KEY TO YOUR MOBILE and do trading.

Here onwards my DEATH DAYS started, I submitted and waiting for updation, no feedback and nothing from KOTAK side. One day I made a call to them they said your signature mismatched. Once again I submitted the document but still not yet updated. I made a call to Bangalore Manager Smrithi Menon, all the times she is saying end of the day it will be updated and please check tomorrow. Today morning I checked still number not updated then I made a call to her, she said once again your signature mismatched, but second time before sending the document to Mumbai branch she checked and said this time it is ok 100% we should do this. Because of this delay all my SCRIPTS are FALLING DOWN and Iam getting so much losses.

At the time of overcoming from the above problem I got a lot of WRONG INFORMATION and PAINFUL WORDS from your executives. Iam mentioning some of the points here

1. First time when I made a call to customer care they said you should submit the documents at nearest KOTAK BANK, so I submitted at bank and they updated in my savings account within 3days. But my issue is related to KOTAK SECURITIES, so how they told me to submit at KOTAK BANK. If you want the proof you can listen the discussion from the customer care voice recorder.

2. At the time of I sumbitted the document at branch why the branch executives didn't check the signature and sent to Mumbai branch. Clearly over the phone manager told me without veryfication I sent to mumbai branch, means your team not working properly.

3. At the time of document submission your branch executives said, without mobile no and security key also you can do the trading. For that they given some suggestions also, once I came back to my house and tried but that process is not working. Means your executives are not properly trained or they are trying to delay.

4. Because of this issueI I told to the branch manager, I will close my account and transfer my shares to other account. Immediately she told me WHAT EVER YOU WANT YOU CAN DO my thing is just processing only. That means your executives don’t maintain the proper CUSTOMER RELATIONSHIP and SUPPORT. Their job is only forward the documents they don't want to bother customer’s problems even he is in SEVERE position also.

Because of the above problems I lost a lot of money and mentally disturbed also, If Iam still continue in writing above the problems it will become a BIG STORY.