[Resolved] Kotak Securities — WRONG INFORMATION AND GUIDANCE | |||
Dear Sir, This is to inform you that I have a Demat account with Kotak Securities.On month october 10 ,one lady Mrs.Deepa from Kotak securities called me and aked me to change my present plan GC .As per her instruction I changed my plan,after few days I'd receieved a debit letter of Rs.32000 from Kotak securities.I forwaded this issue to customer care.Thaey are saying that it is the cahrge for this sheme.For your kind information ,the lady who misguided me didn't tell about the charges.Presently I am using GC plan and still the debit is there.Can you pls advise. Thanks and Best Regards Jeen Xavier Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Kotak Securities — Unwanted charges on SMS
Dear Sir,I received an email from Kotak Securities a few days back saying that there is an outstanding balance of Rs. 10084.8 in my trading account (R3T37) which I must clear. I followed up the mail and was shocked to hear that I have been charged Rs.100 per month for sending me SMS on trading information. First of all, I failed to understand the reasons for an outstanding balance of Rs. 1004.8 in my trading account. I therefore called the customer service and was told that this has occurred due to SMS charges. I would like to mention that I never subscribed to any such service and was never told about such charges by the agent who opened the account for me.
It is also interesting to note that I also never received any statement about this charge – all my statements have been showing is Rs. 30 per month as monthly maintenance charges. I have now also checked my detailed statements online and I discover that there was no such charges until February 2008 mentioned in my statement. All it says is ‘DP charges’ until this time. Suddenly, from March 2008 onwards, a monthly charge of Rs. 100 appears as BG SMS charges which I never subscribed to.
I consider that this is completely unethical and would like to lodge a formal complaint about this. I would like to know who authorized these charges and if there was a change in your policy why wasn’t I informed. I request that all these charges are reversed immediately. I am also considering closing the trading account with them.
I would request an immediate follow-up on this matter.
Thank you,
Rajiv Sinha
loss due to incorrect advice
I have incurred a loss of rs 1, 40, 000 over a period of six months. T Hi,
We are keen on addressing the concern highlighted. Please write to us at ks.[protected]@kotak.com along with your client ID and contact details, our team will assist you at the earliest. Alternatively you can call us on our toll free[protected].
Regards,
Team Kotak Securities
We are keen on addressing the concern highlighted. Please write to us at ks.[protected]@kotak.com along with your client ID and contact details, our team will assist you at the earliest. Alternatively you can call us on our toll free[protected].
Regards,
Team Kotak Securities
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Kotak Securities — Wrong product change and charges
Dear Sir,Kotak securities have change incorrect product (brokerage plan) and charged me for that.
when i am trying to resolve the same it is pending since lase 3-4 months inspite of continous following up. tey told me to refund the charge alos but not refunded yet.
pls help