[Resolved]  Kotak Securities — False commitment

Address:Howrah, West Bengal

I’ve opened a demat account with Kotak Securities (Client Code -WCU59) one month back under commitment(executive Munmun) of brokerage of 30 paise on delivery and 3 paise on intraday.

However, I’ve been charged a brokerage of 49 paise on all my trades till date, which was identified by me today. This is a new low in service standard I’ve ever come across and frankly feel I’ll never ever come across this low standard in future as well.


Regards

Gopal.Y
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Mr. Gopal,

We hear you. Please be assured that we will look into the matter and address your concern at the earliest. You can also write to us at ks.[protected]@kotak.com

Regards,
Team Kotak Securities
Dear Gopal,

As promised, we looked into the matter and have suggested solutions. We hope the problem has now been resolved to your satisfaction. Your feedback is invaluable to us. Please do write to us at service.[protected]@kotak.com for further assistance.

Regards,
Team Kotak Securities
Thanks Resolved

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