[Resolved]  Kotak Securities — poor customer service

Address:

Sambalpur, Odisha

Dear Sir,
My complaint against the aforesaid company is related to poor quality of service or offering no service when the customer is in need. At the time of opening of the A/c , the company made several promises including to give the best customer service to its customers but in fact they have not render any service when requested by the distress customers. I am trading under the Kotak securities for last 2 years and and at no point of time the company came forward to rescue me from any difficulties that I faced and not even the minimum courtesy to give a reply to any of my e-mails. The trading tools, the company claimed to be the best one is nothing but non-sense. The technical terms that the company used in the said tools are very difficulties to understand by layman and the company has not given the glossary of those terms any- where and for that reasons I choose UTV money for trading. Even if you filled-up the login filed as provided by the company correctly, you received error message and after 3 attempts , the password get locked and to get a new password you are required to submit a request for the same and for that the company charges extra sum . The most disgusting is that the company login site frequently goes out and you have to make several login in at regular intervals.

I have already loose considerable amount of because of this difficulties in login the company's site and I have decided to switch over to some other brokerage service and please help me to get out of this company and give me guidance to transfer my account to any other trading service provider. Thank You.
Yours faithfully,
Hrudananda Sarangi,
Sambalpur (ODISHA)