[Resolved]  Kotak Securities — Sold shares by Kotak securities without information

This is Harish Arora. Contact number[protected], having a DP account with Kotak securities. Email Id- [protected]@gmail.com Content There was a margin shortfall of Rs. 11865 in my account till 4 Sep 2013. On 4 Sep 2013 morning 8 am I received a message to deposit the funds by 11 am (just 3 hrs. time) otherwise my shares would be sold off to raise the funds. 16 shares of L & T are sold at Rs. 711 per shares from my account to recover the shortfall and THAT TOO WITHOUT EVEN INFROMING ME THROUGH A PHONE CALL ATLEAST. Giving just 3 hrs notice to deposit the funds is in no way justified. I was about to deposit the funds on 4 Sep only. I have incurred a loss of Rs. 4229 on this sale of shares by Kotak securities (which were sold off by kotak without giving a proper information to me)- Sending a SMS is not good enough information what if someone missed reading the SMS. I request kotak to make good this loss to me otherwise I will lodge a complaint against it.
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Complaint marked as Resolved 
Verified Support
Sep 05, 2013
Kotak Securities Customer Care's response
Dear Mr. Arora,

Thanks for sharing your contact details with us. Please be rest assured that the matters you have brought to our notice are currently being addressed and the concerned team will get in touch with you at the earliest.

Regards,
Team Kotak Securities
http://www.kotaksecurities.com/
Verified Support
Sep 10, 2013
Kotak Securities Customer Care's response
Dear Mr. Arora,

We tried reaching you on your registered mobile number but we could not get through. We have sent an email regarding the same on your email id. Do let us know in case of any queries. Alternatively, you can also call our customer service team anytime at 30305757/[protected].

Regards,
Team Kotak Securities
http://kotaksecurities.blogspot.in/
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