[Resolved]  Kurl - On — Faulty Mattress & still being denied a replacement within Guarantee Time by Business Officer (V.S. Daniel)

Hi,
Our mattress is one of bad quality. The entire left side of the mattress has come apart and we are well within the guarantee period of one year.
One month back, we already raised a complaint with your Kurl-on business Officer, V.S.Daniel from Nampally, Hyderabad. He came and checked the status of the mattress at our home in Madhapur and admitted that the quality of the mattress was bad. He admitted that it happens in a rare case that a mattress with bad quality is delivered to the customer by mistake.

It is sad to note that Mr.V.S.Daniel took three weeks to work on this matter and reach a conclusion. He promised us that he has taken this case up with the Bangalore office and that we would get a replacement. However, at the end of three weeks, he today, 11.11.08 sent us a letter signed by himself stating that the mattress has only "LOOSE STITCHES" and he would do alteration for this. We are not interested in an alteration when the company is at fault for providing an inferior quality mattress. Though we agree that mistakes do happen, what is the use of your so called guarantee period of one year? And what does Mr.Daniel know of customer service when he asks us not to keep calling him on his mobile and keep switching it off? Please train him to gain and not lose existing customers and how to behave with irritated and wronged customers.

I have repeatedly asked Mr.Daniel to give me his manager's number but he has refused to give it to us asking us instead to contact our dealer. We will take this up with the Nampally office and if needed with the Bangalore office. It is extremely sad that your business officer knows nothing of business and retaining it.

If our replacement is not done on time, we would take up stringent action which would include publishing this entire episode in public newspapers, internet and we would take up a consumer court ligitation case if you do not replace this mattress.

Please take action now and save yourself of future embarassment.