[Resolved]  Kurl - On — Poor Quality mattress and after sales service

Dear Sir ,
I have bought a KURLON SDLULTRA 72*30*4 mattress on 11/04/2008 from Shaba Enterprises . After few days from the date of purchase ( Bill No 08/08, Dated 11/04/2008, Shaba Enterpeises - indore) , the stiching of Matteress got open and the coir is been coming out of it. We have complaint many times to the shop Shaba Enterprises , but every time it ended up with a false promise. Unable to understand when the market has 50 types of different local brands with lower prices , why a customer like me who had paid extra in view of better quality and service is been cheated.A small consumer grivences is not been taken care by your dealer , what is the customer Commitment , why cant i demand a service inspite of payment of full money. Request you to treat this as a offcial complaint and address it on priority . I hope a company like Kurlon Limited must be having some customer friendly policy and will adrees my issue immediately-