[Resolved]  Kurl - On — sagged & jute protruding out in 3 months

defected matress will create problem, iam also have problem but where should i go, nobody can hear the problem.suggest

04.05.2011

Our complaint has not been resolved till date inspite of defects being verified by Kurlon staff on two different occasions.



05.10.2008
Er Shiv Kumar Sethi
679/1, D.C. Road,
Near Sant Kali Kambli Wale,
Hoshiarpur – 146001
Mob : [protected]

Kurl-On Mattresses
Banglore



Sub: Complaint about poor quality of mattress pair

Dear Sir,

We purchased two nos. of Kurl-on mattresses on 22/12/2007 from your Hoshiarpur
Distributor:

M/S Deepak Handloom Emporium (Regd.)
Kotwali Bazar,
Hoshiarpur (Punjab)
Tel:[protected], 232723

Distributor’s Invoice no. is 802 dated 22/12/07
Brand; Kurl-on BUDGET
Size: 75/35/4”
Price: Rs.5, 258/-

For the last five months we have been pursuing M/S Deepak that the mattress has sagged and jute is protruding out and hurting us. We are not having sound sleep. We have stopped using same.

M/s Deepak have been assuring that person from your Phagwara depot will come to Hoshiarpur and they WILL replace the defective mattresses.

Since no concrete steps have been taken by M/S Deepak Handloom Emporium, we request your good self to arrange to verify the defects to your satisfaction and replace these on urgent basis.

Thanking You,

Yours Faithfully,

Shiv Kumar Sethi

Our complaint has not been resolved till date in spite of defects being verified by Kurlon staff on 4 different occasions.

UNRESOLVED COMPLAINT since more than year

Brand; Kurl-on BUDGET
Size: 75/35/4”
YOUR DISTRIBUTOR:-

M/S Deepak Handloom Emporium (Regd.)
Kotwali Bazar,
Hoshiarpur (Punjab)
Tel:[protected], 232723

Invoice no. is 802

S.K.Sethi