[Resolved]  Kurlon Mattress — Not getting the replacement of deffective Kurlon Metress as promised

Dear Sir,

I am Aditya Soni from Pune.

I had baught a Kurlon metress from one of the KurlOn dealers named INDECOR. The piece that was delivered was a deffective one.

Now Owner of the shop is not taking any responsibility of the problem and saying that I have to directly deal with the Kurlon ltd. I have been calling the Kuron office Pune for last 3 weeks and the people there are just making the false promises of delivering the replacement in a week. None of them is taking any responsibility. On asking for the complaint number, they simplly refuse.

I have not recieved the metress replacement yet.

The main issue is that I baught the metresss as My wife has a medical problem and she needs complete rest. Because of failure of dealer and the Kurlon company to deliever the product, my wife is facing great problem.

Also the dealer is not ready to return my money if i say that I dont want the product any more. I have invested 7000 rs. out of which I am not getting any product/service

Please look into the matter and help me get the product for my investment.

thanks in advance
regards
Aditya Soni
[protected]



following the are details of Purchase:
Comapany name: Kurlon Limited
Dealer/Shop name: INDECOR
Shop Address: 285, KOREGAON PARK, NEAR BUNDGARDEN BRIDGE, PUNE-411001
Bill Number: 573
Purchase dat: 20 June 2009

Product name: Budget metress
Size: 74x70 square inches
rate: 6297, VAT:787, Total Rate: 7084