L.G — POOR CUSTOMER SERVICE

I have been trying to get my fridge fixed for over a year. I've lost track of how many times I've called LG for help only to be told they can't even find a record of me making the purchase. Once they find it they can't find any reocrd of service calls so they refuse to replace it. I've had so many parts break on it and it freezes up to the point where I have to empty it, unplug it and leave for a couple days to unfreeze. No one returns phone calls and they never let you speak to the same person twice. Truly the worst service ever and because I bought it at the Brick (who has also been of little help) I will never purchase LG or from the Brick again.

LG — Poor customer service

I bought one LG split Air Conditioner to my house but within a month the oscillator was not working I came to know that the product was damaged during the errection and complained about this i was said that it has to be replaced and they have no stock at that moment and fixed it with the glue. three month back i contacted them with the same complaint still the same reply no stock . For the past three months they are giving me the same reply. I don't know what those people are doing without attending they the faults. Iam really fed up with their attitude.

Dear sirs

I introduce my self I am one of your customer ( LG ) past five mostly my all home appliance are LG only, I have three 1.5 window A/C, one 2ton sprit A/C, 29inches TV, refrigerator after this incidence I buy one auto drum type washing machine, we really satisfied cost & quality, but unfortunately my 29 inches cooler TV was busted due lightning in this rain season, many times I register my complaints to your toll free number, for your reference I give your service engineers mobile no and my residential add below, lot of struggle back your service engineer just come and take a report of my TV only, there after no response form LG, several time I touch with your customer care hot line numbers, poor feed back .


If your company (LG) are really experience & solve this type of challenges, your greater are directly contact me call my mobile no: [protected]. or Mail ID

After I explain my poor experience about LG,


Further if you are not response my mail or my mobile .no I really take this compliance to right place . I really ashamed to say I am one of your customers (LG. your company give lot of mental tracer & horace .



If you are not trust my wards

Pls note my residential add : Plot no -7, Vallakotai murugan IInd street, Kelkattalai, Chennai.
Mobile No : [protected] . Just meet in person & just conform my Home Appliances whats my brand . .

L.G — Monitor goes physical damage due to lack of engineer awareness.

Dear L.G Team,
This is regarding the complaint regarding the Complaint no.N9C52303765 was logged by me on 23.05.2209 for the monitor button problem while opening the monitor the monitor locked was broken by the engineer visited I have same told to the engineer to get that rectified but they told me that he will update me for the same later on & fill the customer feedback form for the signature but I never signed that form. Than after I called the engineer on 30.05.2009 but his response is to rude with me said that told me after one more week. Then I call to the L.G customer care on[protected] they again provide me another complaint no. N9C53007799. I don’t understand why they provide me another Complaint no. if one complaint is already running with the same user for the issue.
Now my monitor is not in GOOD condition locks is completely broken. So please rectify my problem ASAP. Waiting for the prompt response toward your customer.

And request you to please don’t this kind of engineers to the customer visit those not able to resolve the issue but increase the incident.

L.G — Aircondition

have purchased an AC-LG( bearing model no-LSA18TWASI,Serial no-803DXKD000767})from SANDHYA ENTERPRISE, Silchar , Assam ,on dated 18.9.08. Since installation no engineer has visited. As I got 3 free servicing. But it s a matter of great sorrow that no one is willing to attend the complaint.The AC has stopped working properly. I have passed my whole summer season for want of cooling. This is the worst product i have ever bought. I m frustrated a lot and sincerely speaking wants to get legal help in the case.
Kindly reply with in a week, i[censored] r really worried about your customers.


zaman Laskar.
Old Lakhipur Road
silchar-788001,Assamcontact no-[protected]

L.G — not cooling

WE ARE PURCHAE L.G REFRIGETOR 240.LTS JAMSHEDPUR FROM NATIONALELECTRONIC 28/KALIMATI ROAD SAKCHI JAMSHEDPUR YOUR INVOICI NO 1746 DT 24.04.2010 WE START REFRIGETOR MORE THAN 5 HOUR REFG IS NOT COOLING WE ALSO COMPLAIN ON LINE SERVICE OUR COMPLAIN ID NO C[protected] FIVE DAY AGO COMPANY NOT RESPONCE .

L.G — NOT WORKING WINDOW A/C

Sir, i have purchased two window L.G a/c fro1m Snehanjali electronics&Appliances Pvt L td,1 Trishul, near era cinema,s.v.road malad west mumbai 64 tel no[protected],[protected] name muskan mihani by cheque payment dated[protected] after one week there is no cooling in the a/c ,20 more complints registered then they came and pick up and repair it,dated[protected] again same problem they pick up and repair[protected] so pls advise me what can i do thanks muskan mihani
muskan mihani
c 101,102 usha garden ahmisa marg off link road opp bata showroom
malad west mumbai 64
res[protected]
[protected]

S

Hi,

From the day1 of window AC purchase we are facing the problem,
Date of purchase : 13-sep-2009, and under AMC for 2 years .
Window A/c , Model LWA3EW1DF1

We are very frustrated with LG service , very very worst service. I have booked the complaint on 14-june-11, but got the call on 15-june and we was informed that the same problem exists that we got last month it has been repeated so it needs to be taken to workshop, which is leakage of gas in cylinder.
But till this date & time (21-June-11)we did not get any response from any of executive neither the AC was taken to workshop.

I would address this issuse to the concern top management people to take the necessary action needed.

Regards,
Rajeshwari MS

L.G — hanging and battery problem,multitasking

2 montha later i have purchase l,d optimus 2x. I thought this mobile would be the best mobile as compared to sony and samsung in performance.. but from tha first day im getting new problems day by day with this handsets.. battery charging problem ,batterry backup problem ,poor camera ,multitasking problem,and in the end the handsets got hanged and that's it....

L.G — poor service centre

i have horreble experience with l.g customer care in lucknow,they don't show me no expected estimate,no due date ,simply add one by one in bill,worst service experience in my life.
even they don't ready to pick my phone.
l.g. very poor services like a roadside service centre,really shamefull for a big tag name L.G.

compalint solved but this is not enough from L.G, should take some disciplinery action against l.g service center for poor services given to their customer's.
samir chaturvedi
lucknow, [protected]

L.G — excess of cooling

i have bought a new refrigerator on[protected], double door system..... bt there is a problem of excessive cooling.
i have multiple calls to the cutomer care also... but there is no response.... please hlp us

From:

VC Sivakumar
1/22.Vellimalaipattinam
Narasipuram Post
Coimbatore
Tamil Nadu
India-641109

To whom it may concern:
Reference: TV Model No: 29FD5R4P-TA
S.No:708LQN001492

I have a LG TV that I bought new a few years back with the above model number and serial number. It started to have some problems and I called the LG customer care on 26/04/2012. The Coimbatore customer care technician showed up at my house two days later to check the TV. But sadly he did not bring the right tools to service the TV onsite and when he tried to replace one of the faulty chips, he caused damage to the PCB tracks as he did not have the proper tools to solder the chip to the board. (Who is going to take responsible for that track damage?) So after he changed the chip, the TV was not working and he had to take the circuit board back to the service center for further servicing. He brought back the board after a few days and when he installed it back in the TV, many of the features stopped working. So this time he wanted to take the TV back to the service center for further repairs as asked me to deliver the TV.
So on 12/5/2012 I delivered the TV to the LG service center. It has been more than 2 weeks since I gave the TV for servicing at the center and I am yet to get a proper response on when my TV will be fixed and delivered back to me. I tried calling your customer care but to no avail, they also did not provide me with any proper response or what should be my next steps to get my TV fixed. I was particularly very offended by the response from your customer care. When I once again tried talking to the service center people, they said the company doesn’t provide the right tools to fix to make the repairs quickly. I am very disappointed in the service that LG has provided so far and regret my decision to have purchased your product.
I hope that you can help get my TV repaired ASAP. Hoping to hear back soon with an update.

Thanks and Regards
Sivakumar
[protected]

Dear Customer

We are extremely sorry for the problem that you are facing. Your complaint has been taken care of by the concerned department. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Complaint not taken seriously and not attented

Complaint id with them Rna[protected] And they are taking service for granted and all the product is very costly and the value for the service is not there

WORST QUALITY

LG refrigerator has gas leak problem every year since 2010.chandrej yadav mob [protected]

Refrigerator is not working properly

LG Refrigeretor is not working properly. From last two days its not making cool properly.
Invoice No : [protected]
Invoice Date : 20/04/2016