Letsbuy.com — I have defect in the product / no response from the customer support

Address:

Gujarat

Hello,

I had ordered a mobile handset from Letsbuy.com. The mobile has a defect that i am not able to hear anything on it .

I have the DOA certificate with me and now i am trying to contact the customer support at letsbuy.com, but there is no one available on the 24*7 customer support

Emails are never responded
I have emailed the customer care at letsbuy.com but there is no support available

My Email :

Hello Support,

With reference to my talk with Support at Letsbuy.com I have collected the DOA certificate from the Spice Service Center (Ahmedabad, Gujarat).

Kindly send someone to collect the device so that you can send me the new handset

My Order No: LSB-466975


Product: Spice Knight 6900

DOA certificate details:

DOA sticker no: 0139344

Service Request no: 06101046BA0087

Look forward to your support soon
Please call me on +91-[protected]

Thank you look forward to your reply.
Kindly do the needful

Hope to hear back from Mr. Hitesh Dhingra
Founder and CEO

OR

Amanpreet Bajaj
Co-founder & COO

If they have any counter replies on my complaint

Do have a good support team, Or else you will not have good customer database.

Thank you

Please do the needful

Regards
Bhumika Shah