[Resolved]  Letsbuy.com — Letsbuy.com: Fraud! Cunning people! liar! Irritating! Disgusting!- Never buy from this site

Address:

Pune, Maharashtra

Letsbuy.com: Fraud! Cunning people! liar! Irritating! Disgusting!- Never buy from this site

This is how the whole story started-
6-sep-2011, Time: 1:05 AM [Monday night] I ordered HTC Wildfire- Phantom Black
Order #: 361057
The delivery time given was- 2 to 4 days [please note that it’s not SHIPPING time but its DELIVERY time]
The order was placed cause I wanted to gift this mobile to my fiancé as her birthday gift which was on- 11-sep-2011.

On 8-sep-2011, morning, I saw no change in the status [status was in-process] so I called them and they said they will expedite the process. I got message at 8:59PM same day that my order is shipped by DTDC.
awb no:V06364649
I was checking the status of this shipment every hour but there was no change. I could not even track this id on DTDC site.
Well, I did not receive my order on Saturday, Sunday, not even on Monday and there was no chane in order status so finally I called them on Tuesday and asked them for the status. I spoke to one of their executive and asked him to hand-over this issue to his manager/supervisor.
He handed over that call to Narendra. I spoke to him and he promised me that we will get this issue resolved within 48 hours max. 48 hours is their max SLA. [not sure if they even know the meaning of SLA]

Narendra gave me some DTDC Pune number but none of the number was working. All numbers were INCORRECT.

I called him again on 14-sep and asked him if there is any update. He said no updates. I asked him about the commitment he gave me and he said I can’t do anything…I can just send an emails to concern department. You can do whatever you want. I asked him any contact of concern department but he did not give me any details and disconnected the phone.

It’s been more than 48 hours so I called letsbuy again and ask them for the status.
Date: 15-sep
1st call: 10:30 AM
Executive name: don’t know
Update: you need to wait for 48 hours so that we will update you on the status of your shipment
When I requested him for exact details he said- We got your courier back from DTDC. [he don’t know the reason] and we will courier it today again. Call got disconnected…….

Now my fiancé is leaving to Singapore tomorrow- Friday 5:30 PM, I wanted to either cancel this order or get it by tomorrow evening anyhow.

I called them again-

2nd call: 11:50 AM
Executive name: Mansi
Update: there is no update from concern department. I told her that I got response from your executive before some time that you got that shipment back to you? She said there is no such a update. I requested her to get exact staus from seniors or something. Call got disconnected…….

3rd call” 12:10 PM
Executive Name: Deepa
Update: [I told her same old story and requested to get CORRECT update] she kept me on hold for 9:17 Min and came back with the status. It was-
Sorry sir, we have not yet delivered your order and this is half status [I don't know what is this]. Our team is still investigating on this we will get back to you by tomorrow. But for sure- we cannot deliver this order by tomorrow. I asked her for her suggestion and she suggested me to get HTC Wildfire from market and gift it to my fiancé and she will cancel the order and the refund will initiate after 7-8 working days.
So Kind!!!!
I had no other option but to cancel the order.

If you check this scenario anyone can become conscious about what they have done…
1. If they did not dispatch my order then why did they display fake courier number and DTDC name. DTDC management should closely look into this that Letbuy is using their name to hide their own frauds.
2. I may get my refund in 7-8 days….can I get any refund for regret which will be in my mind forever that I couldn’t gift my fiancé on her birthday what she was waiting and expecting since 8 months…

Well, this is lesson learned for me and you all can be alert from this. BEWARE OF SUCH A FRAUD SITES AND CUNNING PEOPLE…Have a happy shopping J

I will keep you posted on the status of-
1. cancelaation of order: I have not yet received cancellation mail/message
2. Refund: Now I am worried about my refund….
3. And what will irritate me is their same apology message what they post on all reviews…shameless!!! Letsbuy sucks!!!!!