[Resolved]  LG / AC — Highly unsatisfactory service and support.Want to escalate,kindly take some steps to finetune your process.

To,
The Manager,
Croma Sahibabad(Pacific mall)

Subject:Highly unsatisfactory service and support.Want to escalate, kindly take some steps to finetune your process.

This is extremely painful and disappointing.I am really annoyed with the way my case has been taken.I purchased a LG 2 Ton AC and was promised that my product will be delivered wihin 2 days.I kept on waiting for the whole Sunday(cancelled all my plans) without any intimation about my product's delivery time, finally somehow I managed to get the truck valas no. and he kept on saying that it is on the way, ultimately it got delivered to me at 1:05 AM (see the time).

When I opened it I found that the body of AC had cracks in it.I returned it right away inspite of the delivery boy's pressure to keep it and get it changed later.

Now again after 2 days there was no communication to me as when will I receive my new consignment, I myself called up the Croma Sahibabad(from where I purchased the product) and was answered that it is on the way and will receive it another 2 hours.Again after getting frustarted for 5 long hours I was told that now it will be delivered tomorrow.

What a ridiculous kind of service you people are providing.I am aso a TATA employee and I have never seen such an irresponsible behaviour by any of the TATA subsidary before.I cannot understand what will be the Customer Satisfaction Index if you keep on doing like this.

I will really think numerous times now before doing any purchase and will hardly advice anybody to avail your services.

Extremely Disappointed
Abhishek Gupta
Tata Consultancy Services