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[Resolved]  Lg Air Conditioner — Problem in Room Air Conditioner

Dear concerned person,

On 9th march, I bought one split room Air conditioner (Model No: LSA19YBVTY2) from PUSHPAK ELECTRONICS (TP NAGAR, KORBA, CHHATISHGARH). At that time of purchase I asked for a fresh piece from them, but they forced me to buy a display item .They also gave me guarranty that if anything happens, it will be immediately replaced with newone.
From the very first day of installation, from the product abnormal sound is coming and several times Mr Lochan Sahu from Star Vision Services, Authorised Service Center, had been contacted and the people of him didn't able to rectify it, but they are able to completely ruin it . Now the condition of that Ac is completely dead and PCB of that also damaged.
Now I shall not give any person to touch it, I want to get it changed it with new one.
Hope you people will hurry up with your activities.


Regards
SUDIP DEY
Asso Mngr.
M: [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  99 CommentsShareTweet

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i have problem in my split ac bought just 4 months before, contacted 7 times the customer care but there is no response from them, no one has come and checked.the customer care has given an number to contact ( [protected]) but the service is worst, they take the details & say will call in 24 hrs but till date no one has ever called, its the worst service i have ever seen, i have been long time customer for lg but now i need to seriously think on it
LG SERVICE IS THE WORST SERVICE, I HAVE EVER SEEN

PLEASE DONT BUY ANY PRODUCTS FROM LG

Air Conditioner — not working from the time received

the air conditioner samsung is not working from the time it is purchased.it was purchased on 30 march 2012.
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My product is LG window AC and i booked for a general service 1 week ago but still i didnt get any response or call from the office or executive and really i fed up by calling the customer service daily for lot many times but not yet the problem was solved.For signing the AMC they were calling me frequently and the follow up was very fast and good but while coming to the service part they are not even responding the customer.i need immediate action to solve this problem .
we have Lg Ac 1.5 Ton in 2010 After purchase i use only one time then it stop working i call many time to customer services and i ask them what should i do there took address and told dnt worry we will come and repair but there havnt we went to store many time big bazaar abids but there havnt reply and responce sir we will come and repair but havnt not what should i do ... my a.c is still in warranty but this guys are not coming ... what can i do... i want to repair my a.c

rgds

City Heights apts - 403
mehdipatnam
near blood bank
Sara Naser
[protected]
I have purchased a 2 T split AC frm a dealer in Chennai and the same remains faulty since its installation.
The call centre was contacted and when the service people came they said that the gas is leaking and needs
to be refilled which was done at extra cost. Again after a week the condensor was faulty which was replaced
at extra cost. Now, the compressor is faulty and the call was registered on 16th April 2012, to which the
service people are yet to come and rectify/replace the compressor. I call on the service people almost every
day and they are not bothered to call me/rectify the problem till date. I am really frustrated with the LG product
and feel sorry for having purchased the same.

Kindly arrange to send the service representative immediately. NOw that the summer season has started in Chennai
it is difficult for my mother who is a bed ridden patient without AC, which was installed specifically for her.

Kindly give top priority for this.

Regards

Vijay
[protected]
I have purchased an Window AC of LG model no is LWA5BR3D SR. NO. 19342 on 29th apr 2012.
There is a cooling problem in AC i have complained on 16 may 2012 (complain no is RNA[protected]
but no one came to check the problem agian i called to LG service centre[protected] on 18th may 2012
then two technician came(Named Mehraj-[protected]) at 6.00 pm for timepass but couldn't solve the problem and they return. again i called the service manager([protected]) on 21st may 2012, he committed to send engineer next day but no one came next day.
again i called the service manager([protected]) on 21st may 2012. He said that i have forgotten and again committed to send engineer next day. On 23rd may 2012 11.15 am an engineer Javed(mob-[protected]) came and checked . He said - there is problem in compressor and he removed the machine from window to send the service centre but till time 5.00 pm of 24th may 2012 no one came to eceive the AC Machine.
On 24th may 2012 i called to engineer Javed(mob-[protected]) at 10.15 am
On 24th may 2012 i called to service manager([protected]) at 10.41 am(5 times) he said sir i am calling back in 30 Min but he didn't call
On 24th may 2012 i called to Customer care [protected] they gave a number of Miss Bhavna[protected]. I called on this no 14 times but no one responded.
So please look in to the matter . if there is a compressor problem in new Ac it means there is manufacturing problem and company have to change the whole Ac.After complain 9 days passed. Take action otherwise after 48 hours i will go to Consumer Court.
Regards
ABHISHEK KUMAR
[protected]
[protected]
[protected]@gmail.com
I purchased a LG Air Conditioner about an year ago and want a first service of the same I thereby request you to make it as soon as possible.
Regards,
Sanjay Kumar Jain
BALDHARAM
D-254 Indravihar
Kota, Rajasthan
324005
Contact no.[protected]

LG Electronics - Window Air Condition — No response

After lodging complaints to LG Customer Care vide RNA[protected] dated 23rd May 2012 for AC not working, the Company have sent one person from their service centre Comfort Point located in Goregaon, Mumbai. He convinced us to go for AMC for which we agreed & given a chq. Post I called up on 25th May 2012 to LG customer care.They said they have put my complaint on fast track.Meanwhile I have been calling Service Centre-Comfort Point, they are not clear when they will resolve my problem. Subsequently I called up LG Customer Care Vide- RNA[protected] dated 28th May 2012.They again said they will put my complaint on fast track. The Calling agent gave me her supervisor's Mr Sajid's mob no [protected] which is either busy or switched off. Till date my problem is not yet resolved.
Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team
This is with regards to be complane no.RNA[protected] dt14.06.2012 and RNA[protected] dt 26.06.2012 lodged by as on 14.06.2012 .we are totally unsatisfied with the services provided to as by your technician,
as the split ac a stiil not colling,

Please improve your quality of services.

Regards
Ved Prakash
[protected]
Problem in Room Air Conditioner
Dear concerned person,

On 19th April, I bought one split room Air conditioner (Model No: LSA5MR3T.AMLG) from VASANTH & CO, PURASAIWALKKAM, CHENNAI. At that time of purchase they assured me that it will good air con and they told there will be no problem, and they also gave me guarranty that if anything happens, it will be immediately replaced with newone.
After three months it gave an error and it stopped working, I have called service centre and as well as the seller on 16th of August and I have given a complaint and went to the showroom and explained everthing to Mr. Vijay in that selling center.I had been contacted with many people and my Aircon was an exhibition for the service people to come and visit my residence ( at least four times) and still no could to rectify it.Now the condition of that Ac is completely dead. I want to get it changed it with new one.
Hope you people will hurry up with your activities.

FYI: I have attached the bill copy as well as the complaint copy also

Regards
Antony Jayaprakash
Chennai
Ph: [protected]
Dear sir,

we brought a LG 1.5 tone splitAc on 18.4.2012 it will work properly for six months.after that we are facing problem in our ac its not even working, before 3 months we complained, mechanic came he didnt give any proper response, for the past three months my AC is in repair only.really we are getting poor response from the customer service.since we are in rural area there is no service center in our city.so kindly consider this complaint and make the service as early as possible.

I am very much disappointed in the customer service.

Regards

Dhivya
62-d kuttai street,
R.p.Pudur,
Namakkal

[protected]
We have puchased Lg Ac 1.5 Ton in 2012 and are never satisfied with his output.I think its a defective piece.Now last yr i complained for 3 times but it is so not satisfied and this year the outer has gone to lg service center for many times, therfore the problems are same.Now again this yr there is some issue as it is not working properly and there is no cooling by the ac and when we called service guys from LG they came and said there is no problem but the problem is the same.I really frustated with LG Ac and thought of never to buy Lg product in future.I want to replace my ac or i will contact the consumer court



rgds
Vivek Tiwari
41/2, varun path, mansarovar, jaipur
[protected]
Dear Sir/ Mam

It’s a humble request to you that our ACs compressor which is under warranty got damage, you are requested to revert for the same otherwise please bear the consequences………… Please don’t guide me to talk to Customer care


Regards
Sweta
[protected]

From: Alipt Bhatia [mailto:[protected]@unisysinfo.in]
Sent: Tuesday, May 28, 2013 2:00 PM
To: 'Sweta Gaur'
Subject: FW: LG Service Too poor service



Regards,
Alipt Bhatia
Unisys Infosolutions Pvt Ltd
M:[protected]

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Tuesday, August 07, 2012 2:51 PM
To: 'LALIT MALIK'; 'Ramesh Yadav'; 'Ramesh Yadav'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Hi Parteek!

PFA the supporting Documents.

Regards,
Ravi Saini

From: LALIT MALIK [mailto:lalit.[protected]@lge.com]
Sent: Tuesday, August 07, 2012 2:25 PM
To: Ramesh Yadav; Ramesh Yadav
Cc: [protected]@unisysinfo.in
Subject: FW: LG Service Too poor service

Dear Mr.Yadav,

Check and revert…

Mr. Ravi-Please give us a favor by sending the scan Amc copy o[censored]r defective ac

Thanks
Lalit Malik
ASM-karnal branch
Haryana
[protected]

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, August 06, 2012 11:00 AM
To: LALIT MALIK/LGEIL Karnal CS(lalit.[protected]@lge.com)
Cc: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); HARSHA RANI//LGEIL Karnal CS(harsha.[protected]@lge.com); NARESH KUMAR/LGEIL Karnal CS(naresh4.[protected]@lge.com); 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Mr. Lalit!

Waiting for your response. Still my AC which is under AMC is not working.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Wednesday, August 01, 2012 5:48 PM
To: 'LALIT MALIK'
Cc: 'LG Service'; 'harsha.[protected]@lge.com'; 'NARESH KUMAR'; 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Mr. Lalit!

If you are telling me to pay the pending amount on behalf of your yellow marked lines then I am very sorry to say that your service center is making fool you also. I have only one AC in my office which is one ton in capacity and that is under AMC and help number for the same is 017712. As far as the payment of AMC is concerned. I have the photocopy of cheque received by LG Local Service Center. I can share both (AMC Letter and Photocopy of Cheque) with you.

By these incidents you can estimate that how fraud your service center is. Your Own Service Center is misguiding you. I can prove that payment for the AMC has been done and the said AC is also under AMC. You are blaming me for non-payment and about the AMC of LG product. Just tell me what penalty the LG Service Center will pay if I am right in both cases, because from the very first day I am suffering only because of your Service Center.

Regards,
Ravi Saini

From: LALIT MALIK [mailto:lalit.[protected]@lge.com]
Sent: Wednesday, August 01, 2012 1:25 PM
To: [protected]@unisysinfo.in
Cc: LG Service; harsha.[protected]@lge.com; NARESH KUMAR
Subject: RE: LG Service Too poor service

Dear Mr.Arpit/Mr.Ravi

FYI

Earlier also we have intimated u

….U are requested to clear the pending payment (Rs 8000) as Mr.Yadav (Local ASC owner) has spoken to u…

Regarding call no.- RNA[protected]The Split ac is ow and Pcb will be replaced on chargeable basis….

Please Confirm ….






Thanks
Lalit Malik
ASM-karnal branch
Haryana
[protected]

From: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com)
Sent: Monday, July 30, 2012 2:42 PM
To: LALIT MALIK/LGEIL Karnal CS(lalit.[protected]@lge.com)
Cc: HARSHA RANI//LGEIL Karnal CS(harsha.[protected]@lge.com); NARESH KUMAR/LGEIL Karnal CS(naresh4.[protected]@lge.com)
Subject: FW: LG Service Too poor service

Dear Sir,

Please do the needful.

RNA[protected]

Your's Sincerely
Khushboo
Customer Service - LG Electronics


From: Ravi Saini [mailto:]
Sent: Monday, July 30, 2012 11:46 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([protected]@lge.com); [protected]@lgindia.com; [protected]@lgindia.com
Cc: 'Alipt Bhatia'
Subject: LG Service Too poor service

Dear LG Team!

This is not happening first time. Again there is service issue and there is no response from LG Team. My complaint number is RNA[protected] and still no progress. For your reference kindly PFB the trail mail of past experience.

I don’t know why every time your local service center creates problem while providing services and ultimately the name of LG is spoiling.

Either resolve the issue immediate or terminate my AMC and return my money. You are not capable to provide a satisfactory service and handle your customers.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, May 28, 2012 2:41 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Is there any alive person in LG, Who can Listen Us.

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Monday, May 28, 2012 11:28 AM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'; 'Sir Ji'
Subject: RE: LG Service Too poor service

LG TEAM!

GREAT SUPPORT from your side. Till now no one visited my office for the repair of AC and still both calls are pending.

THANK YOU FOR THIS GREAT SUPPORT

Regards,
Ravi Saini



From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Saturday, May 26, 2012 5:01 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: RE: LG Service Too poor service

Dear LG Team!

I am taking my mail in trail so that it can be cleared that in past how GOOD experience I had with LG product. Again my Complaint RNA[protected] and RNA[protected] are pending. Out of these, one is pending from more than 10 days. Today from morning I am calling to LG Service Center and getting response that Engg will reach in evening. But when in evening at 4 PM I called on number [protected], the person replies “ABHI TO 3 HI BJE HAIN.” When I realized him that it has already 4 PM then he said so rudely “MERE PAAS ABHI OR BHI COMPLAINTS HAIN. UN KO CLOSE KRTE HUVE HI AAUNGA.”

Dear LG Team on one side I am suffering from your poor service and on other hand we have to bear the misbehave of your engineers also. Kindly suggest me any way to come out from all these situations.

Regards,
Ravi Saini

From: Ravi Saini [mailto:[protected]@unisysinfo.in]
Sent: Friday, April 20, 2012 4:21 PM
To: '[protected]@lge.com'; '[protected]@lge.com'; '[protected]@lgindia.com'; '[protected]@lgindia.com'
Cc: 'Alipt Bhatia'
Subject: LG Service Too poor service

Dear LG Team!

I could get only these mail ids and I am afraid that these mail-ids can help me out. As from last three days I have logged call for non-working of LG AC. Complaint numbers for these AC’s are RNA[protected] and RNA[protected], it was assured at that time that within 24 hours the engineer from LG will visit you, but till time there is no communication from LG service centre. And this situation is not for Karnal City Only. The same situation is in Kurukshetra also. Once my LG TV became out of service and LG took 5 days only to response for the call.

I can understand the level of service of LG product from these two incidents. In future I will never go for LG Products. But it is my humble request either to take back these products from me and I will not expect any money from LG or provide the service for those products. I swear that in future, I will never purchase LG Product.

Regards,
Ravi Saini
[protected]
Please don't buy any LG product if you are in Haryana

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