[Resolved]  LG Double door refrigerator — faulty fridge delivered with scratch

LG Regrigrator — Very bitter experience about LG Product

I Completely dissatified with LG India and It's Service.

As my refrigrato not working since last 6 days, I have lodged complaint two times on customer care, posted emails, and also lodged online on your site.

Since last 5 days i called 2 times everyday, However no any responce from LG. and in your customer care people are transfering my calls here and there and also not taking complaint properly. Mr. Suri/Manager of Mumbai is no picking up his mobile at all. I called Mr. Roshan, Mr. Nitin Sharma, Mr. Akshat, and so many other people. All denied me to give directo contact number of Customer care head and giving me wrong contact number of service station. on your website, also there is no directo number only customer care number is given.

Note that this is serious concerne, If my query is not resolved withing next 6 hours, I will escalate the matter to higher authority in consumer ministry of Govt. of India, LG head quarter in Korea and Press in India.

LG - Refrigerator — Improper response to complaint in company

I have mailed to the company. I m pasting its copy below:

Sir
I purchased a new refrigerator on 12-4-09, Sunday, from the showroom Electronics Place,

Deep cinema road, ashok vihar, delhi-52. From the first day the refrigerator is not

working properly. I complained for it to the showroom they asked me to complaint on

companis help line, the showroom people are not ready to listen anything. When we go to

buy a product to a showroom your execuitive have lots of time to explain us about the

product and convience us, but after the product is soled when we want to complaint about

the fridge they rudely cut the phone. now the seen comes to company Then i complained to

the company, complaint numbers are
N9C41403385 14-4-09 11:41AM
N9C41707986 17-4-09 02:20PM
N9C41808417 18-4-09 04:40PM
N9C41901597 19-4-09 04:30PM
N9C41905816 19-4-09 05:50PM
Still my refrigerator is not working. I purchased your product due to your good will but

i think i was mistaken. I fell like cheated. I purchased it for my ease but the

malfunctioning of your product have creadted a big problem for me. My kids are not able

to have cold drinking water in such a high temperature of 41'C. All the etablales are

getting spoiled and if my kids looses heir heath who will be held responsible for it.
Replace my product with immideate effect or else i will drag you to consumer court.
CC to https://www.consumercomplaints.in

LG - Refrigerator — Delivery & Dealing - BE CAREFUL !!!!

Hello,

I bought LG refregerator from E-zone, Chinchawad. I paid complete amount and i got a promise to deliver goods in one day!!.

Today is the 5th day and i still do not have delivery. I am calling them contineously and i get wrong promises!!

Mr. Babu desai, Mr Prashant and mr. Atul are the people i came across so far but all gives false committment.

For me i will say, E-zone is a big froud !!! They take complete money and do not deliver anything. That also means, they sell something which they do not have at all !!

Now i am chasing them to give my money back but again same...no reply...

I request to highlight this case to all concerned so that, Other customer can take care.

I would like to take legal action, can you help me to guide further ??

thank you in advance.

LG Double door refrigerator — No response

I have purchased one refrigerator from M/s Sekar Emporium, Kodambakkam. I have booked one washing machine also along with the refrigerator. The specific brand washing machine was not received at their shop, in the promised time. Hence, requested them to deliver the refregerator. At the time of remitting the cash itself, i told them specifically that i am ready to wait for some, if the selected colour is not available. But the demo machine should not be delivered. They told that they are having the colour readily. Since i was waiting for specific washing machine, the refregerator was delivered after 4 days only.
I am also in sales. Already i have noted the serial no of the demo machine. Even without cleaning the machine in the back side, through a van, they have delivered the material. There is no installation/no checking. The cartman just obtained signature in the delivery challan, otherwise he will take back the material. Since i have paid the full money, there is no other ago. No one has turned up even after 2 to 3 days for installation. Then we ourself, installed the same. Machine was working. But no cooling.
Then i shouted with the proprietor of M/s sekar Emporium. On that day, one engineer came from LG for check up. We have not allowed the engineer to service the machine. Then with great struggling, we got replacement of new machine and the same was also installed by ourself.

But I am suprised, even after a period of 1 year, till date no one has contacted either from the shop or from LG regarding the machine supplied is working or not.

Supplier (Sekar Emporium, Kodambakkam) received the full money.Delivered the material Their job is over.

From the Company side, you will be having customer care follow up.No follow up from Customer care also.

Regards


R Kumar
Cell : [protected]


[protected]

LG- double door refrigerators — denial to note the complaint

i have purchased double door refrigerator in May 2008. within 6 months, there was complain of non cooling. on register of the comlaint, Timer of the product was replaced without cost and i was advised to use Stabiliser. Againe witnin 8-9 month the same complanint was appeared. On being Phonee at M/s Victdory Electronic, Rajkot, the girls on phone had no patient to listent my complain and agreed with me in very hostle manner. Any how i got register my complaint. I had to pay
Rs.500/ being cost of part and service charges for the same problem arises in just 18 month of purchase. Rs.300/ is service charges. on the top of the refrigerator it is claimed that "no need to use
Stabiliser' but in fact the LG Refrigerator is not safe against minor vote flucuation. if one want to purchse the same he shold be ready to bare hostile attitude of the staff as well as recurring expencess of Rs. 500/ at every 6-7 months.

Sir,
I have purchased LG Double door Refrigerator on 20/02/2010 from MS. Home Solutions Retail India ( E-Zone), Invoice No. is[protected]. Chinchwad, Pune. From 1st day of installation the it cooling effect was very high. I have to complationt constomer care and their engineer visited change some settings. After 2-3 weeks the problem was repeated. One time some Sr. engnineer replaced some part also.

I made complained every time some time they attended an some time I got message that your complained has been closed.

I have one year gaurantee against it which expired on 20th Feb 2011. But my last complained which I registered on 7th Feb. 2011 is still pending with them ref nos. are.

RNA[protected]
RNA11022A007552
CA[protected]

On last engineers visit he said we will arrange to replace the same.

Pl. advice what I have to do ?


Thanks and reagrds
RK Sharma
M-[protected]
enclosed pdf file of Invoice

Sir,

I am geting this type of commitment on every complaint. Enen though for this comlaint also I got one call from LG Engineer before 3 days back but still he has not visited.

My worry is that this is my last complaint which I have loaged with in my warrany period.

God now what will be happned.

Regards
RK Sharma
[protected]

LG Refrigerator — No response from cust service dept

I have lodged a complaint on lg customer care no [protected] on 26/06/11 complaint no RNA[protected] regarding fridge repair, I was not contacted by any lg service person despite repeated reminders from my side and after 6 days when I called again i was told that my complaint was cancelled as i was not reachable over phone which is entirely baseless as i didn't had any miss call on my cell. moreover a fresh comlaint was launched on 2nd july 2011 complaint no RNA[protected], still no one contacted me till date. This is a very bitter experience for me as i have almost all my house appliances and electronic equipments of LG and my recent experience potrays a very porrly trained, unresponsible and incompetent service system module that the company is following, moreover at the centralised call centre the executives are not able to connect me to their superiors and that leads me to no option but to rely on their false promises . this experience has put me in a dillema for going for any further purchase of lg appliances in fure or to recommend anyone for the same. Hoping for a quik resolve to this.
Regards
Amit Roy

Well... lastly I was contacted properly by the LG service department and my refrigerator was taken away for repair, Today itself (9/7/11) i got it back repaired to my satisfaction and moreover I was later contacted about my satisfaction over phone. Now this is a good example of MNC level service and I really appreciate that. I would like to thank this site to give me a platform to express grieviances. Thanks...

LG Refrigerator — door complaint

my refrigeter door is broken i will never complaint like this...this is very irritating from my point of view

LG — Faulty Refrigerator

Dear Sir,
I brought LG refrigerator (having item code :GL211NM5 & chassis number:911LPJK023428) from Vijay sales, tiptop plaza , Thane on[protected].
Every year from the date of purchase, the compressor of the refrigerator goes out of work.
I had replaced compressor of refrigerator in Dec 2010, Dec 2011& now on 11 Jan 2012, I am going to replace Gas & also change compressor.
My point is that how long i am going to do same thing?
I called LG customer care & get technical support every time but i have to pay more every time.
Please look in to this matter.


Thank you.

Dear Customer

We regret about the inconvenience that has been caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG — FAULTY REFRIGERATOR

Dear sir,
I brought my refrigerator around two years back.185 lit.the day it came the refrigetation did not happen and there was no ice formation and chilling in that. The lg person was called and he filled the gas and it started to work.After three months again the same problem was happening but the lg person cam and told us that we are not doing defrosting so it is happening and he went.The defrosting was being done as told by him but still it did not work.again the gas was checked and there was some blockage in the gas pipe which was rectified.Again after 1 year the gas got over and was filled again.Now gain this is the thired time the gas has been changed yesterday.The person who cam ein beginning made fool o[censored]s saying that this is a very minor problem and this will be rectified but now its a reocurring problem.we have been asking for replacement but nothing has happened.The people involved are Supervisor Ram Upadahay..Mr.Irfan..Mr. Imitiaz from lg..we really need replacement as this gas filling cannot continue for whole life.Please consider our request and do the needful.

Robin batra
Akbar appartment
Kalina
santacruz east
Mumbai
[protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Piyush,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly.

For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG Electronics — battery discharge

Dear Tea. Iam using LG G3 Stylus Dual D690 battery getting down in one hour Kindly help me to repaire it

REFRIGERATOR LACKING COOLING EFFECT

APPLIANCE: REFRIGERATOR BRAND LG MODEL/ YEAR: GL-248LAG4/2004 TYPE: FROST FREE GROSS VOLUME: 230L STORAGE VOLUME: 203L COMPLAINT DETAILS: REFRIGERATOR IS LACKING COOLING EFFECT. NEED IMMEDIATE DERVICE OR ELSE FOOD IS GETTING WASTED

Microwave Oven Repair

microwave oven (smoke from back side).several times I complaint by phone to customer care[protected] but they did not send mechanic nor action my complaint.