[Resolved] LG Electronics — Deficiency in Service, Cheating and Mental Agony | |||
I had bought an LG LE4610 LED TV in April 2011. I had some issue, where I was able to see some horizontal lines on the screen.I called up the customer care and raised a service request(RNA[protected] and Mr. Naveen ([protected]) from LG support turned up on 25-Jul-2012.The person then opened up the TV and tried adjusting the Display stips inside the TV. Once he did this , Display was seen only on the left side of the screen. There were bright lines coming up on the right side. When I had asked them to set it right, he said he will bring in an expert and brought Mr.Mayilraj ([protected]). He checks the TV and tells me the panel is gone and the stips are also gone.Mr. Mayilraj says that the Circuit inside the TV is gone and may be that also has to be changed.Inspite of repeated followups, the technicians were not ready to check the Television and asked me to change the panel. I was forced to take an AMC for 2 years by paying Rs.11000 and was asked to wait for the AMC to get activated to replace the panel. Once the AMC has been activated a new request was again raised (RNA[protected]to fix the panel. They informed me that a new panel has been ordered and once it has come, they will come and change the panel. The LG technicians came up with a panel after a couple of weeks and tried installing the same. when I checked the Panel, the panel was already used with lots of scratch all around. I refused to accept the panel and the technicians informed that they will get a new panel for replacement. Again after a couple of weeks the technicians took my TV to LG service center for replacing the panel and then delivered the TV on 3-Jan-2013. I was busy over the weekend and checked the TV on monday[protected] and found that the replaced panel is defective and have again raised a new request for fixing it (RNA[protected]. Inspite of repeated followups, no technician has still visited my house to check the Television. I have been struggling from Jul 2012 to Jan 2013 to get my panel replaced. For a company like LG, does it take 7 months to replace a panel? They have cheated me twice with used/damaged panel. I am looking for an effective resolution and if the issue is not resolved soon, I am planning to book a case in consumer court against LG and its service center for Deficiency in services, cheating and mental agony. Anand ([protected]) anand.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dr Muhammad Tariq Hamid Rahmani
M.B;B.S;M.Phil;M.Sc. (UK)
Consultant Haematologist &
Immunologist
Tel;[protected]/[protected]
E-mail;
tariq.[protected]@yahoo.com
Mailing Address; 19-B, AIMC
Doctors Colony of JinnahHospital-
Allama Iqbal Medical College –
Complex, New Campus,
To Lahore - Pakistan
I
Complaint Boards of
PEL and LG companies
Subject;Unexpected Disregard to customer's problems, respect and non-professional attitude by PEL and LG companies
I am a senior doctor and medical teacher with a fair amount of service in globally recognized institutions in pakistan and abroad. I have got split air conditioners (A/C) of LG company installed in my home. For remedial measures of some technical problems of A/Cs, I was directed by the LG company to contact PEL company due to some agreement of cooperation (merger ?) between the two companies. I was’ optimistically’ delighted to have full cooperation and ‘customer care’( with respect) from two big companies of international fame.
.
The summary of sequence of events, mentioned below, would clearly indicate noon-cooperation, non-professional attitude, total disregard to customers problems based upon excuses, disinformation and negligence; I contacted PEL (PAK ELEKTRON LIMITED; G.P.O Box 1614;Lahore – Pakistan; Tel[protected]; Fax;[protected], 5810156;Dir CSD Tel/ Fax:5822 853) for my problem in last summer ie September 9, 2009.Mr.shoaib, representative of the company(cell-[protected]), checked A/C, charged Rs. 400 and issued a receipt (no;042583 ; date; September 9, 2009; WORK ORDER Ref. 04107) and promised to replace ‘Blowing motor plus kit’ and’ Moving motor’within few days.
After sometime PEL staff started blaming LG for non-cooperation in terms of supply of items/gadgets etc. It is a long story of 'broken promises', false statements/excuses etc. which has created tremendous amount of mental and physical torture, inconvenience, disturbance etc to me and my family. I have spent a lot of time and money in making innumerable 'request' phone calls but all in vain. For instance;[protected], ext;3228/[protected] mr.nazim saeed-incharge/ mr.Anwar/ mr.shabir Haider).I requested mr.Imran(manager-[protected]) who seemed little concerned on phone.After about two weeks persuation, mr. shoaib visited my house and has taken the moters and kit away with him, probably for repair (not replacement).Once again, there is no response .
In this harsh summer of scorching heat, two of my A/Cs are non-functional leading to terrible disturbance of my family and it is only because of ruthless attitude, carelessness of local staff members of PEL and probably LG..
.Keeping in view the good-will of both the companies, I do not intend to bring this whole issue before media, court of law etc. Please show positive concern Prompt, positive response is expected and requested to avoid 'unpleasant' situation in future.
Thanks
Dr.M.T.H. Rahmani
M.B;B.S;M.Phil;M.Sc. (UK)
Consultant Haematologist &
Immunologist
Tel;[protected]/[protected]
E-mail;
tariq.[protected]@yahoo.com
Mailing Address; 19-B, AIMC
Doctors Colony of JinnahHospital-
Allama Iqbal Medical College –
Complex, New Campus,
To Lahore - Pakistan
I
Complaint Boards of
PEL and LG companies
Subject;Unexpected Disregard to customer's problems, respect and non-professional attitude by PEL and LG companies
I am a senior doctor and medical teacher with a fair amount of service in globally recognized institutions in pakistan and abroad. I have got split air conditioners (A/C) of LG company installed in my home. For remedial measures of some technical problems of A/Cs, I was directed by the LG company to contact PEL company due to some agreement of cooperation (merger ?) between the two companies. I was’ optimistically’ delighted to have full cooperation and ‘customer care’( with respect) from two big companies of international fame.
.
The summary of sequence of events, mentioned below, would clearly indicate noon-cooperation, non-professional attitude, total disregard to customers problems based upon excuses, disinformation and negligence; I contacted PEL (PAK ELEKTRON LIMITED; G.P.O Box 1614;Lahore – Pakistan; Tel[protected]; Fax;[protected], 5810156;Dir CSD Tel/ Fax:5822 853) for my problem in last summer ie September 9, 2009.Mr.shoaib, representative of the company(cell-[protected]), checked A/C, charged Rs. 400 and issued a receipt (no;042583 ; date; September 9, 2009; WORK ORDER Ref. 04107) and promised to replace ‘Blowing motor plus kit’ and’ Moving motor’within few days.
After sometime PEL staff started blaming LG for non-cooperation in terms of supply of items/gadgets etc. It is a long story of 'broken promises', false statements/excuses etc. which has created tremendous amount of mental and physical torture, inconvenience, disturbance etc to me and my family. I have spent a lot of time and money in making innumerable 'request' phone calls but all in vain. For instance;[protected], ext;3228/[protected] mr.nazim saeed-incharge/ mr.Anwar/ mr.shabir Haider).I requested mr.Imran(manager-[protected]) who seemed little concerned on phone.After about two weeks persuation, mr. shoaib visited my house and has taken the moters and kit away with him, probably for repair (not replacement).Once again, there is no response .
In this harsh summer of scorching heat, two of my A/Cs are non-functional leading to terrible disturbance of my family and it is only because of ruthless attitude, carelessness of local staff members of PEL and probably LG..
.Keeping in view the good-will of both the companies, I do not intend to bring this whole issue before media, court of law etc. Please show positive concern Prompt, positive response is expected and requested to avoid 'unpleasant' situation in future.
Thanks
Dr.M.T.H. Rahmani
LG — cheating by technician
A technician of lg namely banwari ph [protected]checked my LCD TV and told me to get AMC by
this way fault of my TV will be corrected and I gave
him Rs. 6600/- but after this neither he is picking
my phone nor giving any please do cooperate
Dear Customer
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com
LG Service Team
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LG — Deficiency in service
I had registered a complaint of my faulty Monitor on 30/ July, 09. Complaint RefWC[protected].the service engineer attended to it the very next day but said that the power supply unit needs to be replaced and he shall be back with rethe replacement. Its almost three weeks now and there is still no sign of the replacement promised. Several calls to the call center and their service representatives M/s Hybrid have yielded no results. As as self employed professional most my business is conducted on my computer . And being unable to use the same as affected by business as well as reputation as I have not been able to deliver assignments on time. This has lead to severe monetary losses. I have no option but to seek legal recourse.