LG Electronics — Part damaged within the year

Address:

East Delhi, Delhi

Case against M/S LG Electronics India Pvt Ltd

In the month of October year 2009 we purchased 32'' LCD LG80FR from "Croma Showroom" Indrapuram, Gaziabad, Uttar Pradesh during festive season of Diwali.
Though we were happy and enjoying the screening on new LCD but our happiness lived very short and within the year in the month of september 2010 it was giving trouble. We made complaints regarding the product and an engineer visited us after a long wait. He checked all part e.g PCB, mother board ,chip set and display set and after visiting 3-4 times finally he replaced all major part. Though the company didn't charge any thing from us b'cos we had our warranty period. But we were unassured and ask the engineer that if the part damaged or malfunction agian then what we would do, to whom we approach. At this he assured us that we need not to worry about that as the goodwill of the company is very good in Market and also the engineer gave us the option of AMC (Annual maintenance Charge) but we didn't bother about the thing as we thought that now damaged parts has been replaced and would not give any troube for few years.

But again in the year 2011 mid of september our LG LCD Tv didn't work and giving problem. Though it has completed 2years but we are very much in mental pressure that the company has given ur wrong or malfunctioning product that's why it is giving trouble again and again.

Through this forum I would like to fill the complaints against "LG Electronic India Pvt Ltd" for selling us wrong or defected product worth Rs 35000 INR and betraying us.

Either they replace the product with new one or compensate us.

waiting for quick response!

Yogesh Pandey
93/B4, Paryatan Vihar
Vasundhara Enclave, Delhi-110096

Phone no. [protected]
[protected]/ [protected]