LG Electronics — window ac not working | |||
Dear Sir, i sachiin raval had purchased Air conditioner from M/s Vijay Sales Pvt. Ltd.Borivali(w), Mumbai India. on24/9/2012 against invoice no.06-BR09-11SIAO 558. Ac Code is (LWA3ER2D ) LG AC 1 Ton. my complaint no. is 1206B251717. i would like to say that i had problem with the cooling of the AC. and i had complained on 25th of June 2012. on 26th of June one of the technicians had attended the call and he opened the AC. and said that the ac wont work unless i installed a stabilizer. on hearing this i told him to give in writing that after i install the stabilizer the AC shall work properly. he didn't do so.he left the ac open( the grills and other part ) and left without preparing a report and not mentioning the problem. after that i had called the vijay sales person and your toll free no.every day. but everybody on phone tells me that Sr. Technician will come and solve your problem in 24 hours.its been 8 days( i.e.192 hrs.)but nobody has attended the call .if my ac doesn't start working by tommorrow morning i m going to the CONSUMER COURT & file a suit against the company as well as with VIJAY SALES for selling such inferrior qlty products. and not to mention ofcourse very very poor service from LG Company. my fatherr has a high bp and cannot sit in the office w/o AC. he has not attended the office since than . pls see to it that the ac starts working by tommorrow morning or pls give me a replacement. henceforth it is decided that no more LG products should be bought due to poor response of after sales service. Was this information helpful? | |||
 4 Comments | |||
Comments
LG / Window AC — AC Not Functioning
Hi ,I 'm a distressed , bereaved customer of LG .I have a window type AC that I've trying to get repaired by the authorised service center at Noida Sector 10. The people who came to address the problem were absolutely incompetent , inept and useless and left saying that theres a problem with the pcb and they'll come fix it whenever they get the part. It's been almost a month now and theres no sign of these people
The helpdesk proved equally useless, they gave nos of the CCO (Ms Lohia) who never picks up the phone.
The following are my compalint ids :
RNA[protected]
RNA[protected]
Please help,
Regards,
Brig SK Markenday
[protected]
LG — window ac not work
Dear Sir,Window Air conditioner (LG) not working.i have coplain to costamer care but they not rispons.The LG dear come to my office they service ac and next week the have same problem.it not work ac give hot air.so i have copllain to you.do some thing.
Regards
Basant Sharma
Mob-[protected]
III plot no.95,phase no.-1,
udyogvihar Gurgaon
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
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LG Window AC — AC NOT WORKING
WE HAD PURCHASED TWO LG WINDOW 1.5 TR AC FOR OFFICE USE. AFTER EXPIRY OF WARRANTY PERIOD WE HAD COVERED THE AC’S UNDER AMC FOR TWO YEARS FROM JULY 2010. THE COMPANY HAS NEVER PROVIDED PREVENTIVE CERVISES SO FAR. THE AC’S ARE NOT WORKING SO WE HAD LODGES COMPLAINTS AS UNDER :31.03.2011 RNA[protected] AND RNA[protected]
09.04.2011 RNA [protected]
21.04.2011 RNA[protected]
IT IS ALMOST 20DAYS ,COMPANY HAS NOT YET ENSURED THE REPAIRS . WILL COMPANY OFFICIALS TAKE NOTE OF THIS AND ATTEND TO THE PROBLEM DURING THIS SUMMER.
WE HAVE REQUESTED THE COMPANY TO TERMINATE THE AMC AND REFUND THE AMC AMOUNT AT LEASET FOR THE REMAINING ONE YEAR . WE INTEND TO TAKE WITH PRIVATE SERVICE PROVIDERS.
NO BODY EVEN RESPONDS ON THE TOLL FREE NUMBER
HKSHARMA SYNDICATE BANK [protected],[protected].