[Resolved] LG Fridge — Defective item was delivered to me at the time of purchasing and still no solution. | |
Dear Sir/Madam Subject: Defected item was delivered to me at the time of purchasing and still no solution. So I have decided to go in consumer court and other complaint organizations. I have purchase a LG Double door fridge on 12/05/2008. Fridge Details are below Make: LG MODEL: 248 LMG COLOR: INOX RATE: RS 14200 Shopkeeper details HARI PLAZA Shopno.1, kshitiz shopping complex, sector-4 vaishali, gzb, up Ph[protected], [protected]-181 My details Rajesh Kumar 483 2nd floor sector-4 vaishali, gzb, up, mob no-[protected] Whenever I have purchased this fridge since that it never worked smoothly to till date. I have complaint aprx 15 times to LG customer care as well as shopkeeper but still zero result. After purchasing I carry this fridge at my home and same day I saw that there was no any cooling in fridge, I had complaint to shop keeper and LG customer care. I said that A defected piece it being delivered to me so please replace it but to till date 10 persons has come at my home but problem is remaining same. Please see my compliant dates and person names (I have also noted down all persons name and dated to carry this case in court i.e. Ashish, nikhil, vikram, purnima, Raghu Sharma etc.) As summer starts it creates more problem (no cooling). Yesterday I also talked to Mr. raghu Sharma and he promised to me the solution. I would like to request you again please take back this defected item otherwise definitely I m going to court as well as I will throw myself this item in your company. Regards Regards, Rajesh Kumar Dimania Project Manager-Engineering Cellnext Solutions Ltd. A-186, Okhla Phase 1,New Delhi - 110020 Mb.No[protected]. Phone:+[protected], +[protected],Extn.117 Fax: +[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7063
Pending
0
Resolved
4008
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
LG Fridge — DEFECTIVE MODEL
I have purchased an LG gl 478 YSX4 /2011 Refrigerator from Croma in Mumbai in November 2010. The first unit that was sent to me was dented and I refused to accept it. In the second unit there was a constant formation of ice in the freezer and lower shelves. After several complaints we were informed that the particular model was being recalled as it was defective. So a third unit was sent to us within a span of 6 months. In this unit also there is formation of ice in the freezer and vegetable tray. The food gets fungus and if the temperature is lowered , the food in the freezer thaws and decomposes. The LG techinician does not come until at least 10 calls are made . Then after a fortnight he comes , looks at the fridge , fiddles around and leaves. The problem persists.This particular model is obviously defective and needs to be recalled. I have spent 38000/- for a TIN CAN.
If the fridge is not replaced with an effective model, I will be forced to approach the appropriate Authorities.
Apparently LG is no longer the Company it once was.Will someone take action ?
Malvika
[protected]@rediffmail.com