[Resolved]  LG India — Worst Customer Service

I also purchased a LG AC on 24th April 2008 and after no. of calls it was installed on 26th April 2008.I was told that within 2/3 days somebody will visit from LG for Demo.Till yet no body has turned up.3days back I called up the call centre for the same & I was assured our person will visit soon (within 24 hrs.) for the demo but no body has turned up or contacted me.The customer service is horrible & they know the only sentence "we are extremely sorry".They don't have any solution rather harrasing the customer.

We and our family are a regular customers of LG, our TV, DVD, etc.. are all from LG Brand. We bought lg airconditioner on 1st April 2009, we were told that a person from lg would come to install, after lot of reminder they installed the AC on 7th April, we were in touch with one Mr.Partiban, who sent his contract person to install the AC, The person came and installed the AC and took the amount and went off, after one hour we realised that the person has taken away our balance copper tube. he used just 1 feet of copper tube and taken away the remaining. and when me and my husband called him and asked, he says that he will give it back to us when ever we require.

We stay in a rented house, If in case we shift the house and there we might require the extra tube, and this person is a contract person, how can we trust him, so we contacted Mr.Partban from you LG office and he assured us that he will get that tube and give it to us.

After n number of reminders even he has not helped us yet. We never expected this kind of service from LG.

Hope to hear from you soon and also let us know when your person would come for 1st service.

I have a LG refrigerator just bought one year back and it is not giving cooling and when complained on 30th April customer service engineer promised to change the compressor which is not done till date. I have been calling MR. Dileep of Gaziabad service begging him to change the compressor which is not being done. I was Happy that I am LG family but i regret for buying LG product and I definetly advice other friends not to buy. my Address is 1603, Jaipuria Sunrise greens, Indrapuram. If any officer is reading this kindly attend the call and save one of your customer. Otherwise you will loose your customers for ever. Do not take your customers complains coolly which is your service centre peoples attitude. Which shows while talking to them. Mr. Dileep, shame on yourself you cannot keep your commitment I do not know who promoted you as Manager.

Hi Prem Chand,
I fuly agree with you on AC services (after sale)
It's too pathetic...

Franchisee service dealers are spoiling LG's image

Highly dissatisfied customer>>>>>>>

Mail sent To MD of LG
reply Awaited

Dear Sir,
Everybody likes 24X7 Support, Call Attend Time within 24 Hours which LG Commits for their Precious Customers, keeping this view I have purchased one Window AC

Model LWA 18 F1 RDL1
SNo. HDT - 601NLNC0004711N

I think that i have done a big mistake to purchase LG Brand as after lodging the complain I find following things which i would like to put in your notice.

About Your Call Centre, Service Centre and Officer:

9th July I lodge the complaint and i came to know that it will be attend within 24 Hours through Servo Desk, Noida Service Centre. But nobody turned up till whole day, at night I received one call at 8.10 PM from Service Centre Engineer (Cell No.[protected] Mr. Jagpreet Singh) and he himself fixed the appointment for 11th July at 9.00 AM,

Anyway I waited till 11.00 AM then i called Service Engineer and i found his phone was off then I called Mr. Neeraj (Service In charge Servo Desk Noida Cell No. [protected]) but phone has been picked by her wife in office hours as 11.00 AM, well then i called Call centre[protected] and their I have spoken with 3 call centre executives Name Mr. Aditiya, Mr. Sahdab Hussain from them I had taken "call centre officer" cell no. (MS Vaishali -[protected]) to discuss about problem but even after trying 20 -25 times and sending SMS i have not received any response, again I called call centre from there I have spoken to Ms Versha, she put me on con call with Mr. Neeraj (Servo Desk) and then they arranged one Engineer Name Mr. Murli ([protected]) he came to my place and checked my AC for Max to Max 2 Min. and confirmed that GAS LEAKAGE Problem and suggested that in such cases we use to pick the AC at our service Centre and somebody will pick the AC from my home at around 5.00 PM, he also told me that the Place where AC has been Installed is not Appropriate which was suggested through your LG Engineer at the time of installation and for that reason i lodged the complaint two times already. Well i myself waited whole day for him then i have spoken to Mr. Ajay Chawla ([protected] at 8.30 PM.) from there I have got Mr. Atul's No. ([protected]), he apologized and informed me that somebody will visit my place and install standby AC at my home at around 11.00 PM (11Th July 09) then at around 10.10 PM. I received phone call from Mr. Murli ([protected]) and he apologise and informed me that we are unable to provide Standby AC tonight, we will pick your AC on 12th July 09 Morning and deliver on same day.
Enough is Enough
Well sir after doing this much exercise now I don’t want to get it repaired, I want somebody should pick this antique Piece from my home and help me to forget this episode. I am going to buy New AC from other Vendor.

Call ID: N9C70911926 Dated 9 Jul 2009.

--
Regards,
Anurag Gupta
Plot N0. 9/2/6, Sector 9,
Near Judge Colony,
Vaishali, Ghaziabad

I did face problem after buying LG Washing machine and non-delivery of Microoven for 10 days from Jayam & Co Annanagar, Chennai. With non-stop follow-up, both Jayam & Co and LG finally closed both issues to my satisfaction. The stroy came an end late, but it was smooth.

Best wishes.

Regards,

Yes, now I understood that buying LG products in India is one of biggest mistake I did in my whole life.
I have 7 products of LG and each of the product fails after the warranty. If you want to talk to area manager, corporate customer care manage, service representative, all have one way of response i.e. not to respond to any calls.

I have lost more 75000 Rs in just in the onth of August, can u believe this is because of LG products and their response.

Hi

Yes I agree the service provided by LG is worst, actually LG has a good name for service but I feel it is spoiled by the franchisee guys who mislead and give false infromations. I once took my LG DVD player directly to the LG service centre in Chennai and the DVD was fixed within a day. But I had lodged a complaint for reparing my Split AC as there was no cooling, the Service guy came the next day checked and said there is no Gas and some part haas to be replaced. After a week he came back and said they have to take the AC to their service place and fix it. He promised to give back the AC the next day but now it is been 4 days and still we have not got back the AC. When I ask him he is saying that many AC has come for service and it will take minimum a weeks time to fix it. 4+7 days = 11 days! to fix a AC. Very Very bad service. I will surely not buy or recommend AC.

Regards
Sathya.

LG — Brought it 4 days back, no one is responding till now to come for demo

Hi,
I brought a washing machine on 12/04/2011 from Adith Electronics, hydeabad, a dealer of LG products. And till that date we are continuously calling LG techinicians to come and give demo, but still no one is responding to it.
Details of purchase:
Bill no is 351
Contact no - +91-[protected]
Registered on : MWO H. Thakur

Please look into this matter.

Thanks
Priyanka

hi,
Anurag Gupta
Plot N0. 9/2/6, Sector 9,
Near Judge Colony,
Vaishali, Ghaziabad

could u plz confirm me mail id of lg MD
i m suffring with probs but no1 caring abt me so plz mail me dharmendra.[protected]@hotmail.com