LG Electronics Complaints & Reviews

I am an officer of State Bank of India and my husband is a doctor with Kerala govt Service. We purchased a Home Theatre system of LG during this Onam. The purchase was made during first week of August 2007, from a shop at Kuravilangad, Kottayam. ( Model No HT 302 SD) .There was an offer of a 1 GB USB drive free with the model I purchased. But till date I have not received the gift. When I asked the shop from where this was purchased, I was told that usually the gifts of LG comes late. On 05.10.2007, I called the customer information centre, first I was asked to call a number at Kottayam. When I called there, a lady told me that, it was a different section and they never deals with customer complaints. Again I contacted the information centre. This time they gave me a number of Ernakulam Office. When I called there, first they told me that, it is a practice that LG gifts comes late, because I am not the only customer buying their product. Isn't 2 months necessary for a company like LG to assess the number of products sold during festival seasaon. When I asked this she collected my mobile and land line numbers and told me that their executive will call me in 2 hours. But till now I never received any call from anyone from LG. Whole these are utterly disgusting. we never expected this king of a response from a company like LG. One thing I want to add is we are higly satisfied with the performance of the HT system. We expect an early reply and necessary action.
Thank You.

Good day,

I have bought an LG 32" LCD TV. The delivery was agreed to be made later in the year against payment of an advance. Besides the TV, an entire set of house appliances was purchased, including, a refrigerator, 3 nos. split AC & washing machine. Inspite of the price of 32" LCD TV crashing in the market, in good faith, I have paid Rs. 63000/ in good faith. I had issued a cheque of outstanding amount of Rs. 55000/ on 02-Oct-07. A 32" LG LCD TV was delivered on 06-Oct-07. However, this TV set came in an unsealed box, with significant scratches on the screen as well as the outer body. Moreover, on opening the back cover, a lot of dust had accumulated & apparently penetrated on the electrical switches. On discovering the fact during installation, I have refused to accept this set. This is a preliminary complaint, as I smell trouble & breach of trust. Clearly, Dutta & Company have defaulted in providing me a brand new set as promised. I seek an exchange which Dutta & Company seem reluctant to do. I shall follow up with the result later.

Tata Indicom ,
I am Mr.Prasant kumar mailing behalf of Ms. Manju Aravindashan.. As a customer of tata indicom am not at all satisfied with the services providing from ur side.. See i got internet connection from tata indicom, but from past 3 months its not working. and i called up customer care somany times but got very bad experience from their side... they are not even responding to my situation. i think cal landing...

Dear LG Service,

I have made a complaint to you on 2 months back my complaint No. Is 72002390 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from your side. It is almost two month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.