[Resolved] LG India — Poor Service Record | |||
Sir, I had lodged a service request on Sunday 1st May 2011, for my 1.5 ton window AC [Product code is LWA5ERID] installed on the toll free number of LG India. My request no is: RNA[protected]. I was promised that somebody from the customer support / service would get in touch with us within 24 hrs. However, i am very sorry to say that 3 days have gone and no one has turned up or tried to contact us on phone. I had also requested that the school timings are from 8:30 A.M to 2:00 P.M and the service engineer should visit between these working hours only. Sir, scorching summer has dawned and we are not able to use our window ac due to its servicing. LG customer care should take immediate steps and the service engineers would contact us immly.needless to mention that this is our first experience with LG Ac's , we have samsung and voltas products and they have an impeccable service record. Your service in comparison has been tardy and poor in comparison. LG India provides worst service in consumer electronics industry. The customer care call centre nos. are like endless wait. I tried each and every option to contact LG India. Even after complaint has been registered no one has done anything. I tried calling your Jammu customer care centre but was able to get through to one operator after 19 calls and he also promised today that some engineer would get in touch with us immly. It seems his definition of 'immly' means, 'after endless time duration'. Pls look into the matter. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
LG service center is charging Rs.650.00 for just visit and check AC.This is too big a amount for doing nothing. I had problem with LG AC model :LG-LSA24XWAS1. The problem was, remote was working intermittently. This was due to sensor board. This problem I had mentioned when I placed a service request. I was very upset when the LG service person came and did nothing. he told the model absolete and the spare is not available. Charged me Rs.650.00 and left without any solution to my problem.
regards
Badrinath R
regards
Badrinath R
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I had lodged a service request on friday 2nd May 2011, for my 1.5 ton split AC [Product code is LSA24XWAS1]SR/NO -804DRXG004786 installed on the toll free number of LG India. My request no is: RNA[protected]. I was promised that somebody from the customer support / service would get in touch with us within 24 hrs. However, i am very sorry to say that 3 days have gone and no one has turned up or tried to contact us on phone.AT LAST CALL JAMMU LG SERVICECENTR AND ENGINEER ATTEND MY CALL ASWEL AS HE SAID SEND WORKSHOP LG SERVICE CENTR JAMMU. NEXT DAY MAY QURRY FOR AC STATUS SERVICE CENTR SAID THIS AC CAPACITER ARE PURCHASED LOCAL. SIR I AM SURE MY SPLIT AC NO REPAIR ANY TIMR ANY PLACE. SIR MAY AGREE FEW SENTANCE FOR LG SERVICE CENTRE JAMMU CHITTING ME OR LG SHOWROOM CHITTING. PLEASE SIR HELP ME AND NECCESARY ACTION TAKEN AS WELL AS MAY CACH TAKEUP HIGHER AUTHORITY LG DM.Sir, scorching summer has dawned and we are not able to use our window ac due to its servicing. LG customer care should take immediate steps and the service engineers would contact us immly.needless to mention that this is our first experience with LG Ac's, we have samsung and voltas products and they have an impeccable service record. Your service in comparison has been tardy and poor in comparison.
Pls look into the matter.