Comments
i am from ap vishakapatnam.i purchased lg direct cool refrigirator on[protected] model no-gl19tmt sff and unit serail no 16bi567lp003606in.now my fridge was under repair with caplory tube block inside the body.i was taken it to service center in vishakapanam.they told that the entire body must be change in place of old one .the cost was nearly 8000rs.being a middleclassman i trusted very much in lg brand.the problem was purely manufacturing defect i think.the total cost of the refrigirator is 10200rs .how can ibear the above said large amount.being a multinational company the quality of the applaince is very important.how can i trust lg product.how can i purchase anew item which i want.do needful help for custmer .
Reply
LG INDIA / Refrigerator — Faulty technology claimed by company
LG sold the machine claiming it to be a frost free unit but the unit has developed frost from day1 & all complaints though attended have not been rectified & the company has refused to exchange even though the unit is under warranty period.VIVEK HIMATSINGKA
443 RANKA COURT
18 CAMBRIDGE ROAD
BANGALORE 560008
[protected]
Dear sir,
I am submitting my grievance before you for favorable consideration
Bearing in my mind that L.G.products of high quality, I purchased a double door L.G.Refrigerator from your dealer M/S. Cool Sales at Calicut . (Model No. GL 255/258, 275/278)(Bill no.3040 dated07/02/2009). I request to say that after six months duration's, the functioning of the Refrigerator was not satisfactory. The door began "rusting" from the bottom and the metal part was gradually exposing. I contacted the dealer from where it was purchased. As per their advise, I contacted the Customer Service over Telephone on 15/05/2011.(contact no.[protected].
After 2 days a service expert came and examined the Refrigerator. He too was convinced about the rusting of the door and opinioned that the door has to be replaced, but payment should be made for the purpose.
I am of the opinion that the Company has the responsibility to replace the door, considering the fact I have paid about Rs.16000/- for the product.
I may point out my wife's house is using a Godrej refrigerator purchased 15 years back and still in good condition.
I hope the Company will look into this matter in good response or not I will be compelled to approach the Consumer Court.
I hereby attached the copy of the bill for your kind consideration.
Yours faith fully,
Sahadevan Nair.K
Bodhi Nivas
Naduvattom-Mahi
Beypore, calicut-15
Kerala
My mobile no. [protected]
sahadevan.JPG
916K View Download
I am submitting my grievance before you for favorable consideration
Bearing in my mind that L.G.products of high quality, I purchased a double door L.G.Refrigerator from your dealer M/S. Cool Sales at Calicut . (Model No. GL 255/258, 275/278)(Bill no.3040 dated07/02/2009). I request to say that after six months duration's, the functioning of the Refrigerator was not satisfactory. The door began "rusting" from the bottom and the metal part was gradually exposing. I contacted the dealer from where it was purchased. As per their advise, I contacted the Customer Service over Telephone on 15/05/2011.(contact no.[protected].
After 2 days a service expert came and examined the Refrigerator. He too was convinced about the rusting of the door and opinioned that the door has to be replaced, but payment should be made for the purpose.
I am of the opinion that the Company has the responsibility to replace the door, considering the fact I have paid about Rs.16000/- for the product.
I may point out my wife's house is using a Godrej refrigerator purchased 15 years back and still in good condition.
I hope the Company will look into this matter in good response or not I will be compelled to approach the Consumer Court.
I hereby attached the copy of the bill for your kind consideration.
Yours faith fully,
Sahadevan Nair.K
Bodhi Nivas
Naduvattom-Mahi
Beypore, calicut-15
Kerala
My mobile no. [protected]
sahadevan.JPG
916K View Download
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