LG Electronics Complaints & Reviews

Reminder NO -1
Dear Sir,
Pl LOok into the problem And do the need full.

Note: Forwarded message attached

-- Original Message --

From: "sanjaymehta " [protected]@rediffmail.com
To: [protected]@lgindia.com, [protected]@lgindia.com
Cc: sanjay.[protected]@gmail.com
Subject: problem in LG AC 2 ton Machine

Dear Sir,
This is to inform you that I have purchased 2TonAC from your LG CNF Asansol vide invoice no SINASSS109/3471 Dt 27/06/2009 in which I found
that 1) it was used material .2) power cable was missing .3) outlet pipe was punched .4)gas was not their . and the outlet pipe was dirty as told by the mechanics .Such a reputed Company like LG how can sale the second hand defective goods from the CNF.
LG like a reputed as I know world NO 1 Home appliance Company can sale the damage Defective products from the cnf.
your Represantive Mr. Bapi told us via phone that in side the cartoon their is no cable packed .But sorry to say that in packing slip the list mentioned about the materials its is mentioned.and he also told Know a days company do not give any cable or complete set to install the Products.
I was very glad to have your LG reputed product in my house in this hot Summer Days, but sorry to say that this type of comments was told by your repranstive and more ever more than five days past the AC machine was not completely install till know.

Kindly acknowlegdge the receipt and solve the problem and replace the same as soon as early possible.and hope for a positive reply from your end .

Thanking You and assuring our best cooperation as always.
Sanjay Mehta
C/o Mehta Agencies
opp gurudwara
gurudwara road
Benachitty Bazaar
Durgapur 713213
Ph -[protected], [protected]

I have purchased LG AIR CONDITIONER FROM VASANTH & CO., T.NAGAR branch in March 2009 but with in July 2009 the Air conditioner is not working properly we booked the complaint in LG Customer Services 15 Days before But Still They did not fix this Problem. We really upset with LG Customer Service.
LG POOR CUSTOMER SERVICE. WORST

i purchased lg lp220 mobile one year before now its warrany is end, . moblie set is going good but the problem is only with the keypad it become hard and button could not be easily pressed, i feel problem in writing messages . please inform me if there is any solution .Thanks.

Dear Sir,

I registered the complaint of my new LCD tv installation on 18 April 2009 on your customer care number. Then your regional service centre in Rajouri Garden (Delhi) sent the engineer (Mr. Kishan Soni, [protected]) for the same. I had some problems with my DVD player as well which i showed to this engineer. He told me that he will repair it & retun it back the next day along with Rs. 4500 for the new home theatre...

i have a fully automatic washing machine i lodged a complaint with service line my complaint no is n9c 62715571 . no body has called up as yet after daily reminders all attempts to talk to any senior person have failed as after holding the line for 5min I am told they are busy on other calls .They say on urgent basis your complaint will be attended in 24 hrs but i am still waiting for a call from any engineer.
I have also lodged a complaint with local service center Swastik services but of no use .
Kindly look into the pathetic situation of your services

Deepika agarwal

Sir, / Madam,
This is to inform you that I had purchased a LG KM335 Mobile hand set on 19th May 2009 and started giving prublem. I had been to the Mobile Store I purchased from & was sent to Vile Parle Service Station & learnt that have to wait for seven days. Thai happened aftar 18 days from the date of purchase. Since then no one is bothering to do anything about it.
So pls kiindly do the needful and oblige.
Thanking You,
Yours Sincerely,

Debajyoti Khasnobis

A -63 Raj Industrial Complex,
1st Floor, Marol Militory Road,
Andheri ( E ) Mumbai - 400059.
Mobile :- [protected]
E- mail :- [protected]@rediffmail.com,
debajyoti.[protected]@santafe.in

Fm radio is not working and at times not able to connect the TV.
LG authorised service centre located at Vadapalani, Chennai rejected for service.
Could you please give any other service centres located in Chennai.

Kindly intimate the service centre to accept for service.

The product was Purchased from:
Compact International[protected]
H.O.2 46, 2nd floor, Laxmi Plaza, Laxmi Ind, estate compound,
Sab Tv Lane, New Link Road, Antheri(W), Mumbai 4000053

Invoice No: 5329
Customer Bill No: SBI/0910/2171
Order No:[protected]
Order Date: 16/04/2009

I have LG air conditioner Model no LWA18GINAI / serial no 506NLK004173. I have made a complaint regarding cooling problem in Ac and on 28th june engineer came and checked the ac. He told us us that there is a gas blockage in my Ac and told us there other person will come and take the Ac to there service centre. today is 11th of july no one from LG has come to take the ac and Ac is still not working. i have job sheet issued by that engineer. This fourth or fifth time, my Ac got the same gas problem.

As an unfortunate person with LG product in hand, I have gone through a great agony, firstly due to bad quality product sold by LG & then not servicing though the product still runs in the warranty period.
Display from my phone disappeared a couple of days back. Since then I have been made to face the abysmal after sales service of LG.
Firstly, their official website contains obsolete information about the location of their service centers which at the very first instance opens up their commitment towards providing quality after sales services. The service center I first went to ( arham Communications, regal building, CP, New Delhi) as given in the website did not existed.
Then I went to Janakpuri service center, DDA complex, New Delhi, where I heard a crapy thing that my display got lost due to water going inside my mobile & now it becomes chargeable to rectify it, whereas I know that it was never ever exposed to even a droplet of water. All my other parts of the mobile are working absolutely fine, I can make calls, receive them (but without display). It is truly a case of defected part, where the parts could not sustain the first increase in humidity in Delhi.
After selling low in quality product, now LG has left the customer alone to bear the consequences.
The LG call center[protected] showed its inability to have any authority to deal in matters related to mobiles (I don't know if they even say the same for all other LG products).
I have wasted my two days, get the problem attended but the response from LG has been "PASS ON THE BUCK". I have even not contacted by any body from LG customer care department as promised by the customer care executive.
I am highly discontented by the action of LG, & would ensure its escalation to the highest possible level.
I am unable to use my mobile.
Furthermore the suffering i have gone through by roaming from one place to another for getting my product serviced with no body listening have been an added pain.

This is in reference to my LG REFREGIRATOR, i had registered a complaint regarding the same in January.

On 7th January 2009 an LG representative (Nadeem Khan) came and changed the following quoting they were not good-

* 1 Compressor - 4725/-rupees
* 1 Drior - 65/-
* 1OLP - 181/-
* PTC - 130/-
* Gas - 618/-
* Service charge - 395/-

Total Cost - 6114/-

My invoice number - HO9412/A/
TIN number - [protected]

On 25th June my refrigerator stopped working, spoke to LG center and the representative who came said it can be the compressor or Gas.
Kindly note i have spent more than Six thousand rupees for the same just four months back.

I would like necessary action to be taken so that my refrigerator can work effectively.

Also to add i would not pay a single amount of rupee for the same service that i have paid just four months back just because you people offered bad service to the consumer.

Request you to look into the same as this seems to be a complete rip off and cheating.

Awaiting an earliest response on the same.

Shehan

I have bought LG-LXU USB modem few days ago but after using it for two days my windows started showing BSOD, and restarts automatically.I don't know how to fix this.I am using uTorrent to download movies somewhere it was told that it causes the problem.But certainly there is nobody to listen my problem.

ISP-Reliance communications

Our 1.5Ton Split A.c. complaint is pending since a month most of the time LG Service Engineer comes and done the use less work in our A.c. and go back from 01.06.09 to till date the service engineer visit our place 6-7 times but our A.c. is still in not working.

Please tell me LG People what should i Do my first complaint No. N-9C60903014 & Second N9C61607284 which are still pending your Sonepat (Haryana) Service Engineer No. is [protected] named Mr. Gagan.

Regards,

Niki/Sunil Verma
Bobkay Polymers & Irrigation (P) Ltd.,
1683, HSIIDC, Rai, Sonepat.
[protected], [protected]

Since 25/6/09, the machine was attended by LG mechanic Mr. Aftab, at that time he said that the magnet of the cover needs to be replaced, which he did 2 days later for which I paid rs.340.00 without any receipt. The machine was still not working properly. He visited my residence and said that the gear box needs to be replaced, afew days later he brough the gear box but couldnot replcae it since the tub of the machine was to be removed, for which the nut of the tub was to be opened, which he could not do.since 7/7/09 no one has visited my residence to repair the machine which is not working since 25/6/09. My machine remains inoperative since then due to the ineffecyiveness of the agency handling the services of the machine, which till date is not traceable. I have made several calls on the mobile no. given to us by the mechanic but no one answers the phone. till date no one from LG has called up to inquire about the health of the machine.

DASS ELECTRICAL, East Street, Pune, Maharashtra. has been advertising a scheme for LG LCD tvs along with periperals, in local newspapers.
Under this scheme LG 32" LCD tv + Samsung DVD Player + DTH package + 6 months subscription can be availed for approx Rs.35, 000.

Scheme was of downpayment of Rs.6666 with remaining amount in 17 months EMI's of approx Rs.1666.The Finance is handled by Bajaj Finance.

We had booked the LCD tv under this scheme on 13-Jun-2009 pending the loan aproval from Bajaj Finance. The entire scheme was well explained by Mr. Abhijeet representing Bajaj Finance. We even opted for ECS as it was convinient over 17 Post dated cheques.

Following week, Mr. Abhijeet collected all documents like 3 month Balance Sheet, copies of Pan Card, ID proof. 2 days later he called up saying that we needed to increase the downpayment to Rs.15, 000/- and only 12 EMI needed to be paid. On enquiring why such arrangement, he refered to his senior Mr.Devendra, who gave the reasons.
1. We do not own a car
2. We do not have a credit card.
So we were only sanctioned Rs.20, 000/-

This TV was booked by Me, Mrs. Mane, and I am self employed. We are very well placed to buy this in one time cash payment, but having it under the scheme was more convenient.

If the bank insists on clients having a car and credit cards, why would the clients having such buy a middle end product thru this scheme? Aren't these schemes meant for common man who cannot afford to buy it in single payment?

DASS manager promptly shaked their hands off, saying that it was a bank matter and DASS had nothing to do with it.

It was such an insulting experience to have undergone such a ill treatment at the hands Bajaj Finance & DASS Electricals.

My only advise to common man is to thoroughly check the hidden clauses before hand so as to avoid such bad experiences.

It was only fortunate that the deal broke in the intial stages, instead of latter.

I’m trying to get resolution on my LG LCD TV display issue with LG customer service center. I received the problem call id W9C50800440 on May 8th and till date not able to get solution for the issue. Also note that LCD TV is still under Warranty.

I continuously was in touch with Shri Ganesh Electronics (Authorized Service Center for LG in Mumbai) in last 2 months but never got satisfactory answers on all status related query. On top of that 3 times service engineer visited my home and was not able to understand the issue first and then came with incorrect solution.

Finally today I was told by Shri Ganesh Electronics to escalate this issue to their Manager Manish Sawant as they can’t do anything else now. I tried calling Manish on his cell but he is never reachable.

Also below mentioned Mumbai Regional Service Office contact provided on LG Web site is not reachable at any time. [Contact Person: Ajay Pattanker Contact No (Lan/FAX/Mom no) :[protected] 28352889]

Appreciate if I can get some help on this.

Sir,
I purchased two LG Split AC 1.5 T from Lotus, Surya Sadhana, Choti Khajrani, Indore on 15 April 2006. Out of which, one AC sprinkling the water with cooled air from last more than a month. I compliant to Glacier servicing, which is authorised by your company in Indore. They deputed 5 persons time to time to repair the same, but they failed. Please depute the expert person, so my problem will solve soon.
Thanking you.
Yours sincerely,
Anil Kumar Jain

I bought a LG refrigerator model no.308 LG VT4 from M/s Shri Balaji Electronics, Krishna Ngr., Delhi-51, via Bill No.-378 on 16 June 2009.When we unpacked it, there were two big dents on both sides of the fridge on the lower side and the balance was also not proper.When we asked the dealer to change it, he told us that the LG company will replace it in one or two days and he registered the same with the company.
Now even after 7 days we are waiting for our fridge to be replaced.We are contacting their service centre every third day.
PREM S. ROHILLA
Dated-23 June 2009 137-C, POCKET-A,
DILSHAD GARDEN,
DELHI-110095

Dear Sir/Madam
I live in Kolkata. I was perched a DVD writer on 21-07-08. Unfortunetly last month my writer had getting some problem for reading. I give my writer on my purches shop on13-06-09 in a warrenty period they told me that " we will give your writer within two week." But still now they does not support me & day to day tell me we give you tomorrow.
So, this type of behavieor i am very ferested. So, please take any action of the shopkeeper.

Product name: LG DVD writer
Model no. 803HFJE077068
Shop name: Ray Computer & Electronics
Bill no. 3795
Shop Vat no. [protected]
My Contact no. +91 [protected], [protected]

Thank You.

DEAR SIR,

MY NAME IS RANJEET KUMAR SINGH, I LEAVE IN BHILAI MY ADDRESS IS QTR. NO-2H, STREET NO-86, SECTOR-06, BHILAI DIST-DURG (CHHATTISGARH) INDIA.



SIR I HAVE DONE A VERY BIG MISTAKE WHEN I WAS PURCAHSED LG REFRIGERATOR FROM AUTH. DEALER M/S. SNEH ENTERPRISES, BHILAI VIDE BILL NO: 2811 DT: 26/04/2008, MODEL NO: 244GM, SR. NO:4084 AFTER ONE YEAR AND 1 1/2 MONTH MY REFRIGERATOR HAD STOPPED THE COOLING THAT AFTER I CALLED TO CUSTOMER CARE ON 13/06/2009 AND REGISTERED MY COMPLAIN ON 15/06/2009 LG ENGINEER HAS CAME AND CHECKED THE REFRIGERATOR AND FOUND TIMER & BI-METAL WAS NOT FUNCTIONING HE REPLACED THE BOTH AND CHARGED RS: 700/- AND MY REFRIGERATOR HAS BEEN OK.



AFTER 3-4 DYAS I FACED SAME PROBLEM AND I AGAIN REGISTERED MY COMPLAIN TO CALL CENTRE ON 21/06/2009 AFTER ONE DAYS ON 22/06/2009 LG ENGINEER CAME AND CHECKED THE REFRIGERATOR AND TOLD GAS HAS BEEN FINISH AND YOU WILL HAVE TO CHARG THE GAS, I ASKED LG ENGINEER WHY PROBLEM IS FREQUENTLY COMING HE TOLD AFTER GAS CHARGING YOU WILL NOT FACED THE PROBLEM, HE CHARGED THE GAS AND AFTER GAS CHARGING REFRIGERATOR HAS BEEN OK. LG ENGINEER CHARGED ME RS: 800/- FOR GAS CHARGING.



AFTER 2 DAYS AGAIN I FACED SAME PROBLEM AND CALLED CUSTOMER CARE AND REGISTERED THE COMPLAIN AND CALLED SERVICE CENTRE TALK WITH MR. AGRAWAL AND TOLD HIM ABOUT MY PROBLEM, I WAS SURPRISED WHEN HE TOLD THE ABOVE MATTER IS NOT IN MY KNOWLEDGE AND I DON'T WHO WAS GONE FOR REPAIR YOUR REFRIGERATOR, I SHOCKED WHAT IS HAPPNING, I GAVE DETAIL OF ENGINEER TO MR. AGRAWAL ENGINEER NAME WAS MR. IMRAN AND MR. RAVI MOBILE NO: [protected], AFTER THAT HE ACCEPCT AND TOLD THEY ARE LG ENGINEER AND WWE LOOK THE MATTER. ON 25/06/2009 AGAIN A LG ENGINEER CAME AND CHECKED THE REFRIGERATOR AND TOLD IT WILL REPAIR ON OUR SERVICE CENTRE AND SERVICE CENTRE SENT A AUTO FOR COLLECTING REFRIGERATOR ON 25/06/2009 AND CHARGED RS: 100/- FOR AUTO.



SIR, BUT TILL WE HAVE NOT RECEIVED OUR REFRIGERATOR AND IN THIS MATTER I HAVE CALLLED 10 TIME TO YOUR BHILAI SERVICE CENTRE AND THEY TELLING COOLING COIL OF REFRIGERATOR HAS TO BE CHANGED AND WE HAVE ORDERED IT, BUT THEY ARE UNABLE TO TEEL WHEN THEY WILL RETURN MY REFRIGERATOR IN GOOD CONDITION, IN THIS MATTER I ALSO DISCUSSED WITH MR. GUPTA BUT I AM NOT GETTING ANY REPSONCE.



SIR, THIS I S MY FINAL REQUEST I WILL WAIT ONLY TWO DAYS THAT AFTER I WILL GO TO CONSUMENR COURT .





THANKS & REGARDS,



RANJEET sINGH

BHILAI



MO: [protected]/[protected]

Suggest me how will i get money back under warranty period of any product.
Why a costomer has a choise to purchase any branded product even after a high price?
(a) reliablility
(b) better servicing
(c) unenturrepted operations
All above factors has not being fulfill by LG.
LG is not faithful to its costomer
and product of the company are not able operate in domestic conditions.
I have purchased a LG Microwave Oven (7688 DP BDRQEIL (IN) S NO 808 DRL Y 001088 from Pande General Agencies, Dharmpeth, Nagpur on 7 feb 09. first demonstration on 20th feb 09. during demo by technician of LG door switch found faulty.
the same has replaced ( 5-6 days elapsed).
On 17 march 09 again same problem (door switch fault) arrised.
On request and a long discussion the m/c has replaced with new one (?)
M/c No. 7688 DP BAMQEIL 903 ABHBW 1385 on 10th april 09.
On 25th May 09, Microwave a fault had occured showing error E10. for which a complaint had been lodged at costomer care LG on 28 May 09.(Complaint No. W9C[protected]
One technician has visited and reported about PCB fault.
after that so may conversation had been made with costomor care but no efforts to repair the same has been taken by LG.
today is 5th July 2009 more than one month the product is not in working order.
A telephonic communication has made with Service Branch Manager of LG in which he assured to take such early action. Is it the early action ?
Why should I retain this type of product ?
What should be after one year completion when warranty period has been lapsed ?