[Resolved]  LG / Microwave Oven — Defective Microwave

Dear Sir/Madam,

I (Sailesh Falor, [protected]/[protected]) bought an LG Microwave Oven from Big Bazaar (CHINCHWAD, PUNE – 411019) on 15-AUG-2008. Please find the product details below:

Product: LG MICROWAVE OVEN
Distinguishing Feature: CONVECTION
S. No. 803DXUN004630
Model: MC – 767W
Suffix: BDXQEIL
Date of Mfg: 28-MAR-2008

BIG BAZAAR cash memo details:

Code: LP[protected]W-
[protected]
LG 767 MWO
Cash Memo # T38/237
Date: 15-AUG-2008
Csh: PAVANJ
Time: 13:50:44
BIG BAZAAR (PANTALOON RETAIL (I) LTD.)
PLOT NO.CTS 4510/13, OPP SURYAKIRAN HOTEL
MUMBAI PUNE ROAD,
CHINCHWAD
PUNE – 411019

This was a defective set as it started showing defects within a month of its use. I registered a complaint with LG Service Center on 23-Sep-2008 (Complaint No.: W8C[protected].

An LG engineer ([protected]@[protected]) came to my residence (L-28, Dwarkadheesh Residency, Pimple Saudagar, Pune - 411027) and checked the LG defect. He requested us to get it replaced from Big Bazaar.

Big Bazaar manager ([protected]@[protected], [protected]@[protected]) informed that replacement of defective set is LG’s responsibility. Big Bazaar representative even told that they currently do not have this particular LG microwave model in stock (or else they would have replaced it!).

LG, Pune managers ([protected]@[protected]) are not interested in replacing the set. LG representative (Prashant’s manager) wants to repair the defect but is not ready to replace it.

Please note that this LG Microwave set was used very rarely from the time it was bought. Since the defect was not caused by any manual use of it, I would like to request to replace my set with a new set rather than repairing the defect.

Regards,
Sailesh Falor
Infosys Technologies Ltd, Pune
Cell: [protected]/[protected]