[Resolved]  LG Microwave Oven — REFUSED TO REPAIR AS PARTS NOT AVAILABLE

Address:

West Bengal

Message Body




COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.LG MICROWAVE OVEN MODLE NO. MC8083MLR. RECEVIED UNDER MENTION REPLAY. NOW WHAT CAN WE DO. AS PER THEM WE HAVE TO THROW THE GOODS AFTER 5 YEARS IF NOT REPAIRABLE.






----- Forwarded Message -----
From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [protected]@yahoo.co.in
Sent: Tuesday, 30 August 2011 11:28 AM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


Dear Sir,

We express great regret the said machine is not repairable . The required
part not availble with us. We are trying to repair that defective part but
failed . As this machine purchased five years ago so we are unable to apply
depreciation policy. We understand your concern so we offer you to purchase
machine from Kolkata Warehouse on 2nd sale .

Pls find the address of Kolkata Warehouse of LG

A5-6 New Gopalpur, Budge Budge Trunk Road
Kolkata - 700143, Near Gopalpur Project House

Contact Person
Krishnendu Gantait - [protected]


Thanks & Regards
Mithumita Bardhan
CCO, Kolkata Branch
LG Electronics India (P) Ltd.
Metro Tower, 6th Floor
1, Ho-Chi-Minh Sarani
Kolkata
[protected]

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Status as on 30 Aug 2011



Registration Number

:

DOCAF/E/2011/00757



Name Of Complainant

:

MR. VINAY KUMAR JAIN



Date of Receipt

:

30 Aug 2011



Received by

:

Department of Consumer Affairs



Officer name

:

Dr. A K Misra



Officer Designation

:

Director (CGRC)



Contact Address

:

Room No. 712A,





Jam Nagar House





New Delhi110001



Contact Number

:

23385723



e-mail

:

[protected]@nic.in



Current Status

:

RECEIVED THE GRIEVANCE





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----- Forwarded by CAL Cco/CONTRACT/LGE/IN on 08/30/2011 11:04 AM -----

LG Service
<[protected]@lge.com> To: CAL Cco <[protected]@lgindia.com>
cc: RAJNEESH KUMAR <rajneesh.[protected]@lge.com>
Subject: FW: COM PLANE NO.
RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE THE DEFECTIVE PARTS
& REPAIR IT.MODLE NO. MC8083MLR.
08/30/2011 01:11 PM ZE9




Dear Sir/Ma'am

Fyi…



Your's Sincerely

Ganesh
Customer Service - LG Electronics


From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 29, 2011 7:15 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com);
[protected]@lgindia.com; RAJNEESH KUMAR/LGEIL Calcutta
C.S.(rajneesh.[protected]@lge.com); RAHUL DUTTA/LGEIL Calcutta
C.S.(rahul.[protected]@lge.com)
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.


From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Friday, 26 August 2011 1:37 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lge.com" <[protected]@lge.com>;
"[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Thursday, 25 August 2011 3:41 PM
Subject: Fw: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

----- Forwarded Message -----
From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@lgindia.com" <[protected]@lgindia.com>
Sent: Wednesday, 24 August 2011 1:08 PM
Subject: Re: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Tuesday, 23 August 2011 8:11 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.

From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: LG Service <[protected]@lge.com>; "[protected]@lgindia.com"
<[protected]@lgindia.com>
Sent: Saturday, 20 August 2011 12:46 PM
Subject: COM PLANE NO. RNA[protected]/8/11.RNA[protected]
20/8/11.ARRANGE THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
COM PLANE NO. RNA[protected]/8/11.RNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE NO. MC8083MLR.
MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/6
[protected]
CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]
From: LG Service <[protected]@lge.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Friday, 19 August 2011 3:03 PM
Subject: RE: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE
DEFECTIVE PARTS & REPAIR IT.
Dear Customer,

We acknowledge your concern & forward it to our branch office in order
to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback,
on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.


Your's Sincerely

Shweta Puri
Customer Service - LG Electronics


From: [protected]@yahoo.co.in
[mailto:[protected]@yahoo.co.in]
Sent: Friday, August 19, 2011 1:32 PM
To: [protected]@ldindia.com; "[protected]@lge.com"; serviceindia/LOCAL
EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.



From: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
To: "[protected]@ldindia.com" <[protected]@ldindia.com>
Sent: Thursday, 18 August 2011 7:55 PM
Subject: COM PLANE NO. RNA[protected]/8/11.ARRANGE THE DEFECTIVE
PARTS & REPAIR IT.
COM PLANE NO. RNA[protected]/8/11.XRNA[protected]/8/11.ARRANGE
THE DEFECTIVE PARTS & REPAIR IT.MODLE MC8083MLR

MR. VINAY KUMAR JAIN
P-6, C. I. T. ROAD, SCHEME NO. VI (M), 3RD FLOOR,
KOLKATA- 700 054, WEST BENGAL.
[protected]/5
[protected]

CONTACT MR. MANISH JAIN
[protected]/39502559
[protected]







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