LG Electronics Complaints & Reviews

On 16-03-09 it was found that no cool air is coming from the indoor unit whereas the outdoor unit was operational and the same was report LG customer care at the same time. After complaint the alternate day the engineer visited my home checked the AC and told that PCB (Electronic board) is faulty and same has to e replaced and he told that it take 2 or 3 days to get the part. after 4 days another engineer visited my home and told that PCB is ok the problem was with blower and it needs to be repalced and it will take 4 or 5 days to get the part and after 5 days the engineer visited my home and checked the AC and told blower is ok and motor is faulty and should be replaced and it will take 4 or 5 days to get that and till date the part is received and my AC is not working. The complaint was given on 16-03-09 and todays date is 04-04-09. Everytime different technicians attend the problem and they are not competent to carry out the job thats the reason the problem was identified in three different ways. I am having lot of problem as it is summer time. I really fed up calling these guys asking for the part and I think as it is free service they are ignoring. I am already my friends & relatives not use LG product as it is junk and nobody cares to attend your call when you have any problem.

The technician come from MBS services, Vashi and the people sitting in that service centre they dont have minimum manners to speak with the customer.

Date of Purchase of AC[protected]. Its not even 1 yr from date of purchase and it started giving trouble

Hello,

I am Vrajesh Tripathi currently residing in Pune. I have purchased LG LCD TV from Mumbai on 26 Feb 2008. I have recently shifted to Pune in Feb 2009.

I understand my warranty period is now over. But on 21st Mar 2009 (Saturday) My TV suddenly broke down while we were watching it. It switched off in between. And after that when we tried to switched on it never worked.

We lodged a complain on same day i, .e 21st Mar 2009 through customer care.Complain Num is W9C32101902. And person attending is Surendra Kashid Then after 2-3 days your technician appeared and checked the TV he wasnt sure what the problem is he said either power supply or panel is problem and told us to get back to us next day. He never called back but we have been calling him every alternate day and he's always saying tomorrow or giving other dates. but never turned up till date. TV is still in same condition after 13 days.

You guys claim a lot about your customer service standards but its unfortunate that I have to experience such sub standards service. This is totally unaccetable.

I have decided not to trust any LG products now onwards and I'll make sure I'll spread the words in whatever way I can. I work for IBM and have decided to send this alert to a larger group in my organization and previous organization so people think twice before buying LG products.

Now even if issue is resolved I am going to do this as I and my wife is really bugged with this whole issue.

I hope you understand this and get me a proper explaination on this issue.

Thanks,

Vrajesh Tripathi

Dear Sir/Ma'm,

I have given a Semi Automatic Washing Machine, LG make, Model Number WP8003 for Servicing to LG's Authorized Service Center on 24.03.2009 and paid an advance amount of Rs. 1000/- as asked by the company. The Complaint No/ Job No is N9C32401451.

On 29.03.2009 they have returned the machine saying that the servicing has been done but I was shocked to see that dryer drum was fitted old one, bigger in size and the water could not come to the drum at all, more over the original top fitting of the dryer compartment was removed and old fitting was fixed that also cutted by blade by the service center people in order to make the dryer-drum fit. But all in vain since the water could not reach to the drum because it is old and big vertically.

I am not satisfaied by the company's work hence I returned the machine on 29.03.2009 itself and asked the service center, who has assured to fix well all in order and promised to deliver the machine on 30.03.2009. I enquired on 30.03.2009 in evening but the service center people told that machine could not be delivered and told me to wait till 4th April 2009.

I am not happy with the work and attitude of the LG's Company and their work and facing a deep sorrow in my heart.

Kindly may please help

The detail of the Service Center is as under:

K N Service
Complete Address A 27Mohan Co-Operative, Industrial Estate Mathura Road, Delhi
Email Id [protected]@rediffmail.com
Contact Person Mr.Sanjay Sharma Store Timing 10:00am to 6:00pm
Contact No
(Lan/FAX/Mom no[protected] [protected]
Weekly Off Sunday
Services Available for Color TV, DVD Player, Music System, Home Theatre System, Car Audio, Refrigerator, Washing Machine, Microwave, Vacuum Cleaner

Kind regards

Anil Kumar Pipal
Additional Director,
Govt of India,
Ministry of Communications and Information Technology

Residence:
B-113, Pragati Vihar Hostel
Lodhi Road
New Delhi
[protected]

I have facing the problem in my LG 6.2 kg washing machine (model no.Fabricare WP-9240). The timer switch is not working, hence I can't use it.

Respected Sir

I, respectfully submit that I had, for the first time purchased LG's color TV from M/S Ruby Enterprises, Dhobi Bazar Bathinda vide bill no. 939 dated 21.08.2008. When I started the TV at my residence, the same day it did not function. I contacted the dealer over telephone regarding non functioning of TV. He sent a mechanic at my house, who after two hours said that there is fault in the TV and get replaced the set. Then I again contacted the dealer for replacement of TV. He after two days replaced my TV.

When we fell asleep at night in the other room, at arount 2:00 am (midnight) we heard some noise. We woke up and were astonished to see that TV was on. At the first instance we took it as our mistake that we might have forgotten to switch off TV. We switched off from main and slept. Again on next day we noticed that TV, when we switch off it with remote, starts on its own at its irregular intervals say 5 minutes, one hour, three hours.

When I contacted the dealer at his showroom, he gave me a telephone no.[protected] and advised to contact at that number. I contacted at the given no. on 20.09.2008 and Madam Savitri attended me. I narrated my problem to her. After hearing my problem she gave me complaint ID no. N8C92006739 and assured to resolve my problem at the earliest. Mechanic from local LG service center came at my residence and after some time said that set is ok. There will be no problem now onwards. But the problem continued.

I once again contacted the dealer over telephone and told him my problem. He told that the set generated problem after delivery at your house and we are not responsible for that after so much time. You do not know how operate TV (My age is 51 years).

I there after contacted at the toll free no. given above and I was attended by Mr. Vinod Kumar to whom I narrated my problem. He gave me complaint ID no. N8C[protected] and assured to resolve my problem at the earliest. Again same story was repeated. Mechanic came; some time spent on the TV set and assured that the problem had been repaired. But my bad luck, problem still persists with the TV. I contacted at the above no. for the third time on 03.10.2008 and lodged my complaint to Mr. Anand Kumar who gave me complaint ID no. N8C80309927 and assured me that my complaint will be resolved soon and you will not face the problem in future.

Mr. varinder from your local service center came on Saturday 04.10.2008 at my residence and after checking the TV he removed "MainBoard" from the set and told that it demands some repair and I will revisit on Sunday 05.10.2008 to fix the "MainBoard". After my repeated reminders over telephone and personal visit to LG service center Mr Kamal Ahuja Mechanic came on 09.10.2008 and fixed the "MainBoard" and told that its "IC" was damaged and have been repaired and the TV set will run smoothly now.

I may call it my bad luck tha the TV is still suffering from the same problem despite my repeated complaints with dealer / LG customer care center. When the company had designed the TV to be switched on/off through remote then why it is not functioning properly. On the night of 10th October we again had to switch off the TV set from main as it started on its own at night after we went to sleep.

I now request you to look into the matter and arrange to resolve my problem either by getting repaired or replaced at the earliest. I cannot spare time on daily basis for lodging complaint, reminding therefore and so on.


Yours sincerly,

Raj Kumar Gupta
House No #363
Kamla Nehru Colony
Bathinda (Punjab)

Our LG washing machine WP-9251 AC S.No.608 MGLX 025240 is not working. Dryer of it's is not functioning. We went to dealer from where we purchased it and he suggest us to complaints via net and give a code : [protected]. Our detail address is as : Mr.Omprakash C Jaju, C/o Nitesh Industries Daal Mill, Harikiran Society, MALKAPUR - 443 101 (CENTRAL RAILWAY), DISTRICT : BULDANA, STATE : MAHARASHTRA PHONE :[protected], [protected]. Please immediately serve us.

My Aunt residing in Pune has a LG Flatron TV bought in 2000. The works fine but the only issue was with the remote sensor part inside the TV which has broken down. Complaint was made for the same with the dealer to which the engineer promply attended the complaint.

On inspection he informed that the sensor inside the TV has been broken due to which the functing of remote was not happening. He said that he would have to take the part for repair and would be fixed in 2 days time. But it has been 3 weeks time the problem is not fixed. Repeated calls to LG call center and the dealer are been made to which the only answer we get is the engineer will come in tommorow. But as the saying goes Tommorow never comes.

We are fed up with the service provided by LG. They do not have courtesy to call and inform what the problem is. DON'T BUY LG PRODUCTS.

I bought microwave oven worth 11, 000 and keeping only for reheating purpose. Reason first there came a person for Demo who I think even do not know much about what he was supposed. He taught me how to reheat and gone. Then I called up the office and I told as I could be home after 4 o'clock. Waiting for him till 6.15 I left for shopping. He came by the time I left. THough he had my mobile number, he didnot bothered to call me and tell that he was arround. Without even a word he has left. 2 month since I bought it there is no any one to come home for demo.

The LCD TV is not working since its installation in Conference Room at Room No. 247, A Wing, Nirman Bhawan, New Delhi. Our efforts with the shop owner has not been answered to. Please help in functioning of the LCD TV urgently. My telephone no. is[protected].

Regards

K Narayana Reddy
Under Secretary to Govt of India

Dear Sir,

I bought a new LG T250SC Home Theatre System on May 2006. I came across lot of problem in that product since when I bought that, I was very often going after the service station for repairs but no betterment on the product. Since the product is out of warranty now, I feel that I can't spend any more money on that.

Also I am very much upset of this. I never expected a problem like this in LG product. So I request you to make an exchange offer or give me my money back. Please treat this as priority and help me out.

Regards,
Sankaranarayanan.
[protected].
Chennai.

Dear Sir,
We have bought Lg Plasma TV on 20th October 2006 model no. 42PX4RV @ RS 85000/- under finance scheme but tv has stopped working within one and half year and accordingly we have made a complain to Lg Service in august08 and lg technician visited and informed us that the module of TV will be changed and approx repair expense would be around Rs 30000/- and 15% discount will be given Total rs 25000/-.
Here we would like to say that, this is not a consumer fault due to Heat, Water or breakage- this is simply a product Failure, how come a TV stop performing in one and half year of such a big multinational company wherein the life span Lg company is claiming 100, 000 hrs and 30 yrs guaranteed on their plasma TV’s. If the fault was small we also could understand and ignore but it’s a major fault of picture module.
We have asked for the replacement of the TV and also we have given written complain to the LG Service desk.
Till Date we are not getting any solution from the company and we are harrasing since 8 months.
We never expect this type of service from such a big company like LG where they say prompt response and after sales service in 2.1.1.

I purchased a LG 32" 53 FR Full HD LCD TV from authorised LG dealer on December 27, 2008 ( Installation & Demo on Jan 10, 2009). An Engineer who visited and examined the set found defective LCD module (display panel) and reported replacement of the set on 23rd Feb, 2009. Company then kept silent for 2 weeks and then offered to replace the LCD module instead of complete set. However, the module sent on 14.03.2009 for replacement was not sealed. No specifications, or brand. It did not appear a new piece. I did not accept it and a clear receipt was not given to the delivery boy. The Engineer who came to replace the LCD module on 14.03.2009 opened the container. The LCD module was found in an opened up pouch of aluminium foil. It did not appear genuinine as there were no specification. I refused to allow replacement and talked to Mr. Manish Kakkar who had talked to me on telephone offering replacement of LCD module rather than the complete set. I told Mr. Kakkar that I am not convinced about the genuiness of the LCD panel (module) and asked him to either replace the set or genuinine LCD panel (module).
Since then the sent LCD module sent for replacement is lying with me and Mr. Kakkar or any representative of the company has not responded to replace the set or a genuinine LCD panel (module).

I HAVE A RELIANCE LG CELL PHONE WITH NUMBER [protected] FROM MANY YEARS.BUT NOW FROM SOME MONTHS I AM FED UP WITH UR COMPANY SCHEMES AND ALERT CALLS AND MESSAGES.THESE USELESS CALLS HAVE DISTURBED DURING LATE NIGHTAND DURING DRIVING.I HAVE COMPLAINTED TO U MANY A TIMES BEFORE, BUT I HAVE NOT GOT A SATISFACTORY SOLUTION OF MY PROBLEM.I WANT TO STOP THESE COMPANY CALLS AND MESSAGES.PLEASE DO THE SOLUTION.HOPE FOR SATISFACTORY SOLUTION FROM YOU.OTHERWISE I WILL DEFINATLY LEAVE THIS RELIANCE CONNECTION FOREVER

Dear Sir,

I purchased LG RD 3000 ON 30/07/2008. Last month in December, I started facing problem with battery backup and network connection. Then I went at LG service centre and they told me that the phone is out of warranty. We cannot give service to this phone and told me to go and talk to the shop from where you purchased. When I went, the sales manager (Pawan Kumar Pandey # [protected]) at that shop told me it is not our fault, it the fault of the LG mobile company. We have given the warranty according to the terms of the company.

Then, I called up reliance customer care, and they gave me complaint number of #90159943, and subsequently asked me to go to the LG Service Center at Comhard System, Laxminager, they again gave me alike service center. Then again, I called up Reliance customer care, and they again gave me complaint number of #90869130, and subsequently again asked me to go to LG Service Center at Comhard System, Laxminager, they again gave me alike service slip stating, they cannot do service of phone as it is out of warranty. Now this time, I once again called the Reliance customer care and they gave me your address to visit your Service center at LG direct service center, BD1/E9, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi- 110044. The Reliance customer care executive told me that an email has been sent to this center.



Following is the detail of my mobile:

FCC ID: BEJRD3000
SKU : HS2G[protected]
MSN : 708CYDG1889018
RSN: RLGHS[protected] RCI

NAME: Mr. Anil # [protected]

Shop Name: MG Mobiles India P Ltd.
A-120, Main Vikas Marg, Shakarpur, Delhi -91
Phone” 22465876

Further the Bill of LG Service Center is also attached stating the set is out of warranty.

Please help to get rid of this problem.

Regards,

Anil
#[protected]
#[protected]

Hello,

This is Joy Mukherjee from Kharagpur, WestBengal. On last December I purchased one LG Microwave Model : MC-7688-DP which got out of order during demonstration by the LG Service Person. Next I returned the same to the local electronic shop from where I have purchased the same and took a new one with a little bit higher price Model : MC-7648-WH. Just after one month the front door of the unit got burnt due to some unknown reason and on the same day I logged a complain (complain Number : N9C21502176 on 15/02/2009 with LG and got an assurance of replacement within a week. But till date I am in dark that when I will get the replacement. Further to state I that I have written mails to their concern heads but there is no responce to notice. Request you to kindly look into this and help to get the same replacement at the earliest.

regards..
Joy Mukherjee

Model No. LG-RD-6600

With reference to the above, I would like to add that the above cell phone was purchased by me from Reliance Webstore Ltd. on 16.11.2007 for a sum of Rs.6, 350/-.

In reference to the above, Mr. Dutta from LG Electronics contacted me from his cell no.[protected] and accordingly I have sent my cell to M/s. J.P. Computers on[protected] vide their receipt no. R[protected].

I would like to add that I had already given this handset to M/s. Skylink, Centre Code IN018510CDM00613 on 21.10.2008 for check-up and repair because the battery did not hold the charge wherein they replaced the battery. Again, on 03.11.2008 I had given the cell for check-up and repair wherein the charging circuit of the instrument was changed by M/s. Skylink. The same problem has cropped up again and the battery of the cell phone is not fully charged even in 30 hours for which I had given the set to JP Computers on 06.02.2009 who gave an estimate of Rs.1997/- which had to be paid by me.
After nearly fifteen days, I found that the same problem is continuing. The battery still does not hold charge even in 48 hours. It appears that either it was an eye-wash for the repairs made earlier during warranty period without any charge and no proper repairs were carried out or this model has a manufacturing defect.
I have purchased an LG cell phone for my comfort and not to visit your repair and service stations. Under the circumstances, i request you to replace this handset with any competitive model without delay. The set is lying with JP Computers since 07.03.2008 on request of Mr. Dutta
I fail to understand why LG is manufacturing such an inferior product which does last nearly a year. Having spent so much money on repairs especially since last 5 months and i have visited your service centres at least 10 times even then the same problem persists. I presume that LG has manufactured this defective model. I would request you to replace this defective mobile with another similar or better model.
I have been using LG home appliances since last 10 years and I have 6 + 2 Split air conditioners, 3 large refrigerators, 1 microwave, 2 cell phones and 1 TV which has never given any trouble. This makes me doubt whether the aforesaid appliances might also give me the same problems.

We ve purchased an LG LCD before 20 days.Its colour quality is very poor. I ve registered my compalint for last 15 days. Customer care used to say that engineer will going to visit, bt neither an engineer has visited nor he called us. Once an engineer has visited, he says that there is an problem with the model. What shall we do.If we call to the customer care they says that u wait for 24 hours, bt no response we ve get so far.my complaint no. is N9C31002518.

My daughter has recently Mrs. Sheetal M. Vyas moved from London and needs to have her LG Refrigerator installed at her residence @ D-202, Indrayu Enclave - II, NIBM - Pune. I made a request for Service with specific instruction that the Service Technician should visit with the Door Hinges which seem to have been misplaced or lost in transit. My Complaint No with DASS Electronics at Wanowrie Branch is dated 5th March'09 (Ref: B-050083).
Surprsingly your Technician Mr. Chetan visited this afternoon but without the required part/s. It is like a 'barber visting without razors'! What is the point? We have lost 5 days and we have a Puja scheduled on 11th instant.

Would you please take up the matter appropriately with the Pune Service Center and do the needful immediately and oblige?

We are LG users for a considerable time with LG refrigerators, Microwave, Aircons, TVs etc. and but with the above experience, now we hesitate to recommend LG to relatives and friends as our faith and trust in you is shaken up..

1. Last 3 years, my LG wahing m/c has no problems but suddenly developed a tumbling noise in last month2. I registered the compliant with LG Customer care and gave me a number on 27 feb with complaint number S9C[protected].LG sent a Technician, after one week, Who promised me to sent a vehicle to pick my machine.5. After I keep calling their number[protected]/([protected])) and I reminded them not only once, but 5 times. every time they assure they will sent the vehicle but it does not turn out7. After 14 day, Today I called them 8. He again assured. i am just waiting but I do not want to wait the machine becomes a scrap10. The attitude of LG Hyderabad is entirely unprofessional. They are not interested in business
I told I will raise with their regional managers in Hyderabad region but I believe all people in LG service has the same culture

He again assured. i am just waiting but I do not want to wait the machine becomes a scrap10. The attitude of LG Hyderabad is entirely unprofessional. They are not interested in business
I told I will raise with their regional managers in Hyderabad region but I believe all people in LG service has the same culture