[Resolved] LG Refrigerator — Faulty refrigerator | |
Hi Team, I have purchased an LG refrigerator with the following specifications: Model: GL-328LAG4, Seller: Sales Emporium Garia, Credit Memo No.: CR/01740/8/[protected], Refrigerator Serial No.:807LPDX001370, Purchase Date:03/08/2008. I recently had an isssue where the cooling of the whole fridge was not working and I had to call up the helpdesk several times to finally get someone to check it after 3 days. That was due to a parts issue which was replaced and the technician also renewed the contract for another 2 years even before expiry which was acceptable. Now, we have an issue where the door is not getting closed as the side rubber is loose and the door remains open quite frequent unless we double check and still at times we have to manually open the rubber strips to close it properly. I lodged an online complaint this time(07/06/2009) rather then calling and got a technician(on 08/06/2009) to check this issue, who gave me a very surprising and shocking resolution, he asked me to fix it with an Adhesive(quick fix) and that would take care of the issue now, incase there is any issue in future then this whole rubber panel needs to be replaced. I was furious as how come I being a customer fix this issue using adhesive and more interestingly, when this is in warranty then they will not be replacing anything and once it is out of the warranty then they will charge me for all these services? Moreover, when I tried to explain him he said that, 'you should give me in written that you are denying the service' and I was speechless to hear that tone. Can I expect some help from your side to boost up the consumer actions against these arrogant companies. I paid Rs.18700(eighteen thousand seven hundred only) for this new refrigerator and not even one year has completed that I am facing so many issues and no help from the India's biggest electronics manufacturer and seller. Please suggest. Thanks Shounak Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 12 0256 0941
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P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
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(LG SERVICES)
1. Date of Purchase of Refrigerator - 15.03.05.
Amt & Mode of payment - Rs.23030/-, By Cheque from
Vijaya Bank Ryp
Detail of Payment - Ch. No. 051448 dt. 16.03.05
Name of Dealer/Distributor/ - M/s Sandeep Agencies
From whom we have purchased
2. How many life expected by your - ???
Company of a refrigerator?
3. In span of 1 year I have paid a lump-sum amount to the company towards the refrigerators repairing charges & Cost of new compressor etc. Breakdown of the compressor came just after 4 years from its purchase, which is a very short time for a breakdown of a product from such a branded company.
4. After 1-2 month from the above, I filed complain to your end. Your workman
came for its repairing but only minor works were done by him. We again filed
a complain on 01.01.10 for which your company people came and changed the
Compressor and again charged us for Gas filling.
5. After changing the compressor for the 2nd time, the machine worked for not more
than 1month & again ceased to work.
6. Further, I filed a complain and I requested your company people Mr. Arvind and Mr. Bhupendra Bharadwaj to pick the refrigerator from my house and repair the refrigerator to stop any further problems arising out of it. You kept the refrigerator under your supervision for a month or so and delivered it to us on 14/15 May and stated that “now your refrigerator is in proper working condition”
7. Further, just after 15-20 days the problem again supplemented, for which we filed complain at your place. Your company sent 2-3 person/executive to our home and after checking the product they said that
“Now the refrigerator is not in the working condition.”
What happened to the product in 15 days that your opinion changed for it?
Disappointedly, we want to state that we are not at all satisfied by your response. We have incurred repairing charges and other misc. charges amounting to Rs.10000/-(approx) (some of the bill no. are 5522, 7145, 7223), and freight amounting to Rs.2000/- on it and after so much of our input, your company’s’ workmen are stating that refrigerator will not work further. This won’t be entertained by us at any cost.
We don’t want any sort of money refund from your end. Since, it has just been 4 years from date of purchase of the product which is not a long time, so we don’t want any sort of refund, just we want is our refrigerator in working condition as soon as possible. Breakdown of the product in such a short span of time shows the poor quality of the product.
I would advise you to take care of the quality of product rather than just marketing them which would help you to stop ruining your company’s image in the open market.
Please do the needful at the earliest, so that we are not forced to take any further legal action against you.
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