[Resolved]  LG Refrigerator — NO RESPONSE / RESOLUTION

Hello,

We purchased an LG refrigerator from Snehanjali Electronics (Kandivali-E) on 30th April 2009 worth Rs. 13000.

To begin with, eversince we have purchased it, it never seemed to be working fine.

Firstly the delivery was not given to us in the time we were promised. Numerous calls later we got our product delivered 2 days later.

After that there were leakage issues with this refrigerator. We realised that the drain cup was missing from this product. Surprising enough, since I beleive products are checked to ensure no part is missing and all quality checks are done before it is delivered to the end customer.

Again, a complaint was logged. This complaint was closed by the service center without attending to the problem nor informing us. The customer signature on the feedback form was forged by the service centre. Only after several follow ups we were informed by LG Customer Care that the complaint has already been closed.

We had to have a fresh complaint logged and finally we had a drain cup fitted in our refrigerator and so the leaking issue stopped.

Since the last two months there has been no cooling. All the vegetables and food items that was stored in the refrigerator for keeping it fresh has been getting stale and rotting because of this. I do not have an alternative to store any food items or vegetable because of this. This was brought to the notice of the LG Customer Care. A complaint was logged. The service engineer came and after checking informed us that there is no gas and hence no cooling.

The service engineer suggested to have the gas refilled. However, we requested either for a replacement or our money refund. My complaint was closed by the service center because of this. I have been sending numerous mails since 26th Oct to lg service. Except a mail that stated that they will get back, there was no other mail or no person who have called us or got in touch with us with regards to our concern.

We even approached the dealer with our concern. They have only raised their hands.
I have been calling Ankur Joshi (Area Manager). No response to call nor my messages.

Post that called up Harish Suri yesterday i.e. 18th November. Though he told me he would get back to me today, he hasnt. I have been calling him since the last 3 hours. No response to calls or messages.


I am taken aback with the casual approach of people from LG who unfortunately also happen to be casual managers.

ALL THIS IN A SPAN OF 5 MONTHS !!!!!!!!!

Request you to look in to this and advice of the next corrective action on this.

We are anticipating a prompt and a positive feedback from you

Thanks for your time,
Sajitha and Girish Iyer.
Mobile # [protected]