[Resolved]  LG Washing Machine — Misrepresentation of Annual Maintenance Contract (AMC) duration by LG Technician/Engineer

Address:

Bangalore, Karnataka

An LG technician came and renewed my AMC on February 28, 2011. I gave him cheque number 437473 dated March 1, 2011 for Rs 5118 drawn on HDFC Bank, Booklet no. KJ-02241. Name of Technician-Chand Pasha. He clearly told me that the AMC is going to get renewed for 5 years for Rs. 5118. He told me I will get the receipt within a few weeks but for 1 year i did not get any receipt for the amount i paid, i just had a temporary cash receipt with me. After several calls and emails to Mr. Ajay Kumar CCO, Bangalore (mobile: [protected]) and Mr. Srinivas Accountant LG (mobile no. [protected]), I received an invoice bearing the above-mentioned details. Therein, it is mentioned that the AMC is for 48 months (4 years) from March 29, 2011 till March 28, 2015. This is a clear case of misrepresentation by your LG technician and staff. I, as a customer, paid Rs. 5118 under the impression that it is for 5 years and now I get this invoice (after 1 year) stating that AMC is for 4 years. So, it looks like whenLG sends invoice to customers, they can actually reduce AMC duration to even 1 year. I am extremely dissatisfied with LG in this matter. ‘”Life is NOT good” with AMC renewal at LG.

I demand that my AMC be valid for 5 years till March 28, 2016 as mentioned to me initially by LG technician. LG needs to be accountable for whatever it’s authorized technicians/engineers state to customers. I also demand that as compensation for all the mental tension and agony that I went through following up on a simple invoice by making a thousand calls, I be given additional warranty of 1 year till Mar 28, 2017 by LG for free.