[Resolved] LG Washing Machine — Pathetic Service | |
I have an LG Washing Machine (Model WD-12330CDP) for 2 years now. It started giving IE error and we reported a complaint (Complaint No. S9C[protected] in LG Customer Care 3 days ago. One engineer (Mr. Velu - Mobile Nos. [protected]) was sent. He diagnosed it to be some impurity clogging the rear filter. He cleaned it and went. I paid Rs. 330 for his visit. But the error recurred. We again logged a call (Complaint Nos.: S9C[protected] with LG Customer Care. This time another engineer (Mr. Nagendra - Mobile Number: [protected]) came. He checked and said it is due to a problem in the water source. We got a plumber to check this; No problem found. By now water was leaking all over the place. Then he called the earlier engineer Mr. Velu - he said only 'Rinse and Spin" option will work because there is a problem in all the other water inputs. Now only "Rinse & Spin" seems to work. By now 3 days have passed. We called your Service Manager Mr. Sheriff (Mobile Nos.: [protected]) and asked for a replacement machine till such time that LG is able to rectify the problem. He promised to send a replacement machine by today morning. It is already 12 noon, no sign of replacement yet. And clothes have piled up last 4 days. I tried calling Mr. Sheriff's mobile number. He does not even pick up the call !!! That's a summary of the SO-CALLED "LG CUSTOMER CARE". Can you do something about it? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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I placed a complaint with the LG call centre in April 09 and only after 3-4 calls to the call centre did a technician get in touch. He arrived to tell me that we needed to replace our PCB -- something that costed us nearly Rs 5000.
Within a month, the machine gives us the same IE error! I placed another call to the call centre (Complaint no -- S9C[protected] and requested that the technician arrive on a Sat, May 16th (3 days later) since I would be out of town. The technician calls me on Friday -- obviously I can not have the machine serviced then. On Sat, when I call the call centre to find out when the technician would arrive, I get to know that my complaint has been closed, so I was given a new complaint no -- S9C51600686!! After umpteen calls to their so-called supervisor, a technician arrived to tell me that another part needs replacement. When I questioned the servicing earlier, I was casually told by the supervisor that a part can give way anytime even half an hour after servicing. I was promised a stand-by machine in case my machine could not be repaired immediately. To add to it, the supervisor tried to sell me an AMC in the midst of all of this. I was promised that the technician would arrive with the part today, but I'm still waiting with a pile of clothes for washing.
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