[Resolved]  Liberty Shoes — Inferior Quality

Address:

Bangalore, Karnataka

1. My Name is Shivendra and I work in the Indian Army.

2. I had purchased the two sports shoes (Model S901-White)from my
children from the liberty showroom at Bangalore on 1st March 2011
costing Rs 1,199.0 each (Foot Style, 1 Aswath Nagar, Marathalli Main
Road, Bnagalore- 560037. Ph[protected]). Details of the bill
are attached with this mail.

3. This is the first time that soles of both the shoes have totally
worn out in a span of just one month. We are regular users of your
product but this is the first time that we have faced such a problem.
The shoes have not been purchased on discount but are a fresh sale.

4. On contacting the showroom Mr Anthony who was present there refused
to exchange the shoes for a new one. On requesting him to kindly look
into the matter he went on to say that the company policy does not
allow any exchange nor can he accept it for repair. He further went on
to say that had it been school shoes he would have replaced it. He
further said that the shoe is not meant for sports but is only for
casual wear!!

5. On insisting that the shoe has not been deliberately damaged but has
worn out prematurely and that it warrants introspection from the
company's side , he refused to budge. That is why Iam registering a
complaint with you to please see that some justice is done.

6. A shoe cannot just wear out so fast from its sole so prematurely. We
are aware of the quality of your company which always brings us back to
you for purchase. We have never had such an experience with your
company in the past. Even requests to Mr Anthony to please refer the
case to the head office have fallen on deaf ears. If required
the photographs of the sole of both the shoes can be also attached.


Regards
Colonel Shivendra Kumar