[Resolved]  Liberty Shoes — High cost, Low Quality & Poor customer service

Address:

Bangalore, Karnataka

The below complaint sent to Liberty customer care but no response from them.

In the days of competition every one would like to go for the best product available in the market that is precisely what I had purchased Liberty Shoe. One satisfied customer means a lot more happy faces for the competing brand. Word of mouth is the best form of publicity. Correct me if am wrong?

I would like to bring your attention of my concern regarding the new shoe which i have purchased recently. The details of the same as follows.


Shop:Liberty Retail revolutions ltd, Shop No 19,80Ft Road, Srinagar BSK stage 3rd, Bangalore
Model:413
Date of Purchase:26/4/12
Amount paid: 2499(Copy of Invoice attached with dealer comment)

Concerns:
1.Side pasting came off and looking like an old unbranded shoe( around 4 month old shoe )
2. Heel cushion completely flattened (dealer promised me minimum guarantee 6 months on softness of heel)
3. Dealer taken my shoe and promised me to repair/ exchange the same (2nd Aug )
4. After the dead line( delivery) I have visited twice for collecting the shoe
5. Response from dealer - Company have not come for repair and the attitude of dealer person was rude. I
6. Raised the complaint in Liberty website, till now no response (see the trail mail for web receipt )

Since I am working professional and need shoe for daily use, hence I have purchased some other brand shoe. So I do not want the replacement from the company and request you to please refund my amount asap.

As you are very much aware that there is huge opportunity to tell such things to the whole customer through online/consumer form/consumer complaint. You might see me as just one customer who has complained, but there lies your catch of improving such mistakes lies huge opportunities. I am well wisher of Liberty and won't seek to go any further as I feel it will be nailed here itself. If you fail to do something about it, I might look at some other means of getting justice which I am quite capable of. Awaiting for your positive feedback.

Regards
Darshan P V