[Resolved]  LIC Of India — Premium amount deducted but not payment did not happened to LIC

I have paid the amount using Credit card and amount is deducted but not updated at LIC, below are the details:

Dear Customer,

As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway :

Merchant Name: Life Insurance Corporation
Merchant Ref Number: 04370694

Payment Amount: Rs. 6463.30
Payment Date: Tue Jul 21 19:47:37 GMT+05:30 2015
Card Used: XXXX XXXX XXXX 8330

Transaction Identification Number:[protected]

Please quote your Transaction Identification Number for any queries relating to this request.

We thank you for subscribing to Eazy2Pay and assure you of our best services.

Sincerely,

Eazy2Pay PG Team

I have paid the amount using Credit card and amount is deducted but not updated at LIC, below are the details:


Dear Customer,

As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway :

Merchant Name: Life Insurance Corporatio
Merchant Ref Number: 05805607

Payment Amount: Rs. 11143.20
Payment Date: Mon Aug 24 10:02:35 GMT+05:30 2015
Card Used: XXXX XXXX XXXX 1510

Transaction Identification Number:[protected]

Please quote your Transaction Identification Number for any queries relating to this request.

We thank you for subscribing to Eazy2Pay and assure you of our best services.

Sincerely,

Eazy2Pay PG Team

Hi Eazy2Pay / IDBI Gateway,

I have done the payment on Fri, Aug 21, 2015 at 7:12 PM to LIC though IDBI Gateway and got the receipt.
Till Aug 24, 2015, the money is not reflected on my LIC account and I have done net-banking payment today.

So please revert my money ASAP.

If required to complaint about to LIC or any other method, please inform us.

You have not mentioned contact / customer care no. in the email. Please include to fast contact to get resolution

I have noticed, this is a common issue (please find the link below) for all and raised issues by lot of the people.
Please find a permanent solution.

I have done the payment on Fri, Aug 21, 2015 at 7:12 PM to LIC though IDBI Gateway and got the receipt.
Today Mon, Aug 24, 2015...Till the time the money is not reflected on my LIC account and I have done net-banking payment today.

So please revert my money ASAP.

If required to complaint about to LIC or any other method, please inform us.

You have not mentioned contact / customer care no. in the email. please include to fast contact to get resolution

I have noticed, this is a common issue (please find the link below) for all and raised issues by lot of the people.
Please find a permanent solution.

Refer Issue Link:
http://www.consumercomplaints.in/complaints/lic-of-india-premium-amount-deducted...⇄


Merchant Name: Life Insurance Corporatio
Merchant Ref Number: 05731528

Payment Amount: Rs. 6333.30
Payment Date: Fri Aug 21 19:09:13 GMT+05:30 2015
Card Used: XXXX XXXX XXXX 3537

Transaction Identification Number:[protected]

Hi Sir/Madam,

I was trying to make payment for an Annual LIC policy via your PG.

After authentication from my bank (HDFC Bank) but before returning to LIC, I got an error web page.

Merchant Name: Life Insurance Corporatio
Merchant Ref Number: 05872862

Payment Amount: Rs. 25902.60
Payment Date: Tue Aug 25 15:04:59 GMT+05:30 2015
Card Used: XXXX XXXX XXXX 9403

Transaction Identification Number:[protected]


So I had intiated second transaction by opening a fresh web page.

This time (Transaction 2), the payment was made at HDFC Bank and the page successfully returned to LIC website showing status of Successful transaction.

Details of second transaction:

Merchant Name: Life Insurance Corporatio
Merchant Ref Number: 05873128

Payment Amount: Rs. 25902.60
Payment Date: Tue Aug 25 15:09:07 GMT+05:30 2015
Card Used: XXXX XXXX XXXX 9403

Transaction Identification Number:[protected]


But to me shock my credit card has been charged two times, though the Transaction 1 has not returned to LIC site and there was error.

I understand that you email says both the transaction are 'successful' but only payment is made to LIC. I have received Receipt Acknowledgement from LIC only for 'one transaction'.


Now the complaints are:
[protected][protected]

1. Most of PG check the transcations against amount deducted from customer account vs actual payment to the merchent.
It seems you (the great 'Eazy2Pay Payment Gateway') ****never do these checks****. This can easily verified by sheer amount of complaints over last two years.

2. I have been searching for direct contact ph. nos. or emails for reaching out you guys to raise complaints, but you guys ***seems never cared*** about the "Customer Satisfaction'. This is riduculous.

3. I have waited whether you realise the problem/error at your side and credit back my amount (Rs. 25902.60) for the 'Transaction 1' payment which is not received by LIC but hoarded by you for ****last 7 days***. This is worst service on your part. Better you close your PG services.


So I demand refund the ***Duplicate charge (of Rs 20, 902) as early as possible*** before I reach out Consumer Court or appropriate govt authority for 1. Your pathetic service 2. Kind of pain I am going thru because your pathetic service.


******* Please don't reply with ''''''Blanket Replies''''''', please read whole of complaint carefully and then reply.


If possible provide your direct email id or contact number to reach you guys directly.


I have never experienced such a worst service from any Payment Gateway.

Kindly email to [protected]@licindia.com with all transaction details with LIC Policy no.
LIC will revert.
Best wishes.

My name is Jitender Saini I have paid my LIC premium of Rs. 15656 (Policy number[protected] using HDFC credit card online trough IDBI Gateway - Eazy2pay Payment gateway (Transaction Identification Number:[protected].
I have received the mail communication from [protected]@pg.eazy2pay.com for the successful payment but the amount is not yet credited to LIC and I have not received any mail confirmation from LIC for the receipt of payment.
Also when i checked for the Premium paid online certificate in LIC it showing that 'No premium is paid by you

Kindly do the needful

Jitender Saini

Hi,
My name is Manoj Kumar Deshmukh today (9th oct) i have paid my LIC premium of Rs. 7877.90 (Policy number[protected] using ICICI credit card online trough IDBI Bank - Eazy2pay Payment gateway (Transaction Identification Number:[protected].
I have received the mail communication from [protected]@pg.eazy2pay.com for the successful payment but the amount is not yet credited to LIC and I have not received any mail confirmation from LIC for the receipt of payment.
Also when i checked for the Premium paid online certificate in LIC it showing that 'No premium is paid by you.

Kindly do the needful

Manoj Kumar Deshmukh
#[protected]
[protected]

Please revert as soon as possible.

Hi,

Kindly send a email to [protected]@licindia.com with your LIC number.
The team will revert you.


Thanks & regards
Rajesh A Nair

My Name is Mukesh Purviya (Dated: 12.05.2016 at 11.09 AM) I have paid My LIC Premium of Rs. 6281.20 (Policy No.[protected] Using BOB Debit Card online through BOB Bank - Eazy2pay Payment Gateway (Transaction Identification No.[protected] Merchant Ref Number[protected].

I have Received the mail communication from mailer [protected]@atos.net any mail confirmation from LIC for the receipt of payment.
Also when I checked for the premium paid online certificate in LIC it showing it showing that "No Premium is paid by you between the period 2016-17.


Mukesh Purviya

Life Insurance Corporation of India (LIC) — Non receipt of Consolidated premium paid receipt

Dear Sir, I tried three times to get the consolidated statement of Premiums (Four Policies) paid by me during[protected].It is required for Income Tax returns. Awaiting your response, Subhrasil Basu

forgot password & user id - LIC OF INDIA

Dera sir/ madam, I have forget my user id & Password. I would like to pay annaul pernium which due is closing. Please do the needful. My Policy nos are[protected],[protected] Regards, R Suresh babu

refund money

My transaction failed but my account money debited rs.3725 s refund my money

Sir
My name is siddhartha bhattacharjee . I have paid Rs. 24260 on 17th aug, 2016 as my LIC premium .
Policy number no.[protected]. Using Central Bank of India Debit card online trough IDBI Bank - Eazy2pay Payment gateway.
And they shows session expired.
though my money was debited form my a/c but i did not received any payslip from lic and when I opened lic website they shows then the amount was not paid.
And its already 16 days over.
I contact to lic home branch as well as central bank home branch. But i did not get any satisfactory word from them.
Payment failed(Failure detail:Session Expired)
so i request please credit the balance in my Account.
Thanks & regards
Siddharthabhattacharjee